Loadrans LLC Reviews 134

Worst moving company ever! DO NOT USE! This also applies to Top Tier movers who subcontracted them and would offer no help! Their customer service is non-existent. On calling, it goes to music, not even saying who they are! Then they hang up on you! They over charge based on cubic feet (which they intentionally pack poorly to increase space), and upcharge for EVERYTHING! They did not even clean up when they packed out! I’m submitting a complaint to the BBB!

We had an extremely disappointing experience with this moving company. Despite clearly communicating our building’s move-in restrictions—including permitted days and times—from the outset and reiterating them multiple times throughout the process, the company failed to coordinate accordingly. As a result, the movers arrived on a Friday evening, even though our building only allows weekday moves during business hours. This lack of planning forced us to pay a significant additional fee for weekend storage—an entirely avoidable cost with proper scheduling on their part.

To make matters worse, several items from our shipment were missing, including patio chairs, a small ottoman, and a step ladder.

We also received multiple damaged items:

A mattress that was left completely uncovered, arrived filthy, and had clearly been dragged on the ground

A buffet (bottom piece) that was dropped and sustained visible damage

Side tables with broken or missing knobs and no screws provided

A floor lamp that was unprotected during transit and arrived scratched and dented

Additionally, many of the boxes were in rough condition, and since we have not fully unpacked yet, we expect to discover more damage in the coming weeks.

We’ve contacted the company with photos and a detailed account, but have yet to receive a meaningful response. Given the lack of professionalism, care, and accountability throughout this process, we cannot recommend this company.

I would give them zero if I could, charge me $385 just for the package area which was plastic wrap paper and tape broke. I received a TV stand cracked only had two brand new mattresses folded in half now there is a big crease in both, two bed frames, and desk delivered and And only receive 4 out of my 17 boxes. They had absolutely no idea what they were doing. The brokerage company is Coastal moving company out of Florida. They seem really cool like they really know what they were doing and ended up being horrible. Horrible horrible. I'm still waiting to see what I'm going to get back. I had very important papers being shipped. Books, school books, computer, computer pieces, wires everything. Expensive pillows and blankets. Clothes, toiletries, everything a two-bedroom apartment would. all I got was four boxes out of the 17 I was quoted $2,400 I ended up paying $3,100 nobody knew what they were doing, even the delivery man and a big big truck. No words on the side. No name of the company or anything. Just a guy named Chris who had no idea what he was delivering. I ended up with someone's big treadmill is in my driveway. So now someone is missing expensive treadmill. Couldn't even get it in my house. I didn't want to get it in my house but just a complete horrible experience. Stay away for your own sanity. The date of July 6th was the day it all started. I actually got the items about July 29th or something but it was just what y'all spend a nightmare. And Cal State moving has already offered me $500 to take the review down off of the better Business bureau which I have just started writing my reviews about all of these companies stay away. That's all I can say. Feel free to reach out if you want to hear the rest of the gory details

Where to begin? First, they are unreachable through the phone unless you go through your broker, so getting in touch with them to solve a problem is especially challenging. Second, upon pick up, the loaders made me pay for the job with cash and CC despite our initial agreement that I could pay entirely with a CC. The company has incredibly inconvenient policies that (when you read the fine print) are designed to protect their terrible business practices, which are totally inconvenient for you as a customer. Finally, I'm not sure whether they run a background check on the subcontractors they use because the foreman of my crew was positively unprofessional, didn't perform the service I paid for, tried to make it up by coming back the next day (after I was leaving town) to deliver the service, implied that he could have stolen one of my money orders, brought his young child which would have been fine except that she has needs which he had to ignore to perform the move-in (so uncomfortable), used so much personal flattery and compliments on the verge of flirting, and generally, was sketchy. It felt so unsafe after the movers had already been so uncommunicative. I felt bullied and because I couldn't speak with a calm measured customer service person it was especially jarring. Many of my things showed up mostly broken and with an incomplete inventory so reporting that on top of trying to get a refund for the lack of services performed at the time of delivery is like a total nightmare. STAY AWAY.

First and foremost, I did not choose to work with this company, I was saddled with them when I stupidly chose to work with a group called "Battle Moving Company". Battle Moving Company misrepresented themselves claiming to be a full service moving company. When I spoke to "Sam" from Battle on the phone he assured me (and the website says the same unless you REALLY look) that they are a full service moving company. They are not. They are brokers and I ended up with Loadrans LLC who actually did the move. The only reason I went Battle in the first place is that I was ASSURED a fast move (I moved from Colorado to Florida) because they "need to get the truck back to Florida asap so it'll be less than a week before delivery". Boy, was that untrue. I was also given a "discount" because "we already have a truck going that way so you can share it". Well that discount flew out the door pretty quick. The amount I was originally quoted by Battle Moving Company nearly ended up being double what I ended up paying in the end to Loadrans. I anticipated a slight change in the cost, but not that much. The day of pickup (which the ONLY positive thing I can say about Loadrans is they showed up on time) was the day I found out that Battle Moving Company was not picking up my stuff and only when my items were actively being loaded onto the truck. I was stuck with Loadrans LLC, who were beyond dreadful. Absolute scum of the earth moving company. ZERO communication throughout my move, which by the way took....wait for it...FIVE 1/2 weeks! After 2 weeks I began calling almost daily. My calls/voicemails/email/texts were generally ignored or if I got someone on the phone I was always told "another 3-5 days" or "the truck is close" and even once I got a "you will 100% have your stuff by the weekend"--that one occurred 2 weeks before I got my stuff and came from "John" who is apparently the freight manager (no idea if that is true). “John” also said I’d get some sort of discount for the inconveniences I had been experiencing (that didn’t happen). It took threats of legal action and reporting them to news stations, lawyers and pretty much everyone I could think of that I finally found out 3 weeks after my stuff was picked up that it was sitting in a warehouse in Colorado (again…it was 5 1/2 weeks until my stuff finally arrived).
When my stuff finally arrived (which I'm still unpacking) every single box was crushed, furniture scratched and dented, rubber tubs broken and collapsed. Boxes were so dirty it almost looked like it was stored outdoors. I've moved across country before and know how to pack and in previous moves none of my boxes/bins were crushed or broken. But despite my very careful packing with copious amounts of bubble wrap, packing paper, etc., as I have done in the past, pretty much every box had something broken in it. The only conclusion I can assume is that my boxes were tossed around willy-nilly or honestly driven over by a forklift. My computer which was wrapped in practically an entire roll of bubble wrap AND wrapped in a comforter has a badly cracked screen and is unusable. A very expensive and irreplaceable antique armoire (that they actually wrapped in moving blankets and plastic) is badly gouged on the top. HOW could all this have happened unless my boxes and furniture were treated with extreme negligence. The 2 guys who unloaded my stuff took 3 hours to do so (it only took an hour to load) and were wearing flip-flops. I haven't even begun to tally up not only the cost of damages, but the loss of income I experienced as not only was this a move of my personal items, but of my small business (which all that I need to run it was on the truck). DO NOT USE THEM UNDER ANY CIRCUMSTANCE! I can only assume that any good reviews out there are fake!

Do NOT use this company. Our family moved states, and not only were they late on shipping our furniture, but they completely wrecked a solid majority of the items. They have broken my desk to pieces, mirror was shattered, record player was broken, chair was ripped in half, memorable items that had been saved for years have been lost including a few boxes of clothing. Not only this, but we will not be receiving a refund for the clothes and missing items because it was in the "contract". Once again, I HIGHLY recommend using another moving company.

A 1 star is generous. They work with a broker out of Florida, called Top Tier Moving Group, LLC, who will also deny their association and claim the bad reviews are from another company with a similar name. It's NOT! Original quote from the broker (who did a video walk through with all items being moved) quoted $5500. When Loadrans showed up with a 26' rental truck (we were told we'd have a 28' truck to ourselves) they said you miscalculated the square footage and the move will be $14K. WE didn't calculate it. The broker did. We told them to pack sand and we'd charge back on the "non refundable" $3170 deposit. Then they agreed to work it out with the broker. THEN, the move became $11,000. THEN, once the truck was loaded we were informed it would be 7 -14 days before we would get our belongings. It was going to their warehouse where it was to be loaded on a 53' trailer with others (which was never disclosed). Once they had possession of our belongings, they then came back and said there is a 5% charge for using a credit card which was never disclosed. Then when we complained, they told us (after we'd already moved because they held our belongings for 10 days) that if we didn't pay the 5% we could just come get our stuff from their dock. Trailer arrived unlocked with trailer latches open (have photos), no liftgate to unload the heavy items (we were informed that would be extra). Most items were wrapped with nothing more than shrink wrap and they damaged an $8000 safe by letting it rub against something with no blankets. Brand new upright freezer was scratched and marred on all sides except the back. Completely unprepared for delivery and expected a local businessman who just happened to be there on a Sunday to use his forklift, which I had to pay for. I should have used a PROFESSIONAL company and would have been further ahead. Go ahead Loadrans and try and refute this. All conversations were recorded. Oh and read the fine print. They valued our belongings on the contract at $6K on the contract. STAY AWAY from these guys. By the way, I'll be looking into your DOT number. Hard to scam people when that's been compromised.

This was easily one of the worst experiences of my life. To start, they tried to charge me almost double my estimate on moving day. I had a studio sized move which was mostly boxes, a bed, a desk, a sofa table and miscellaneous. Also important to note, my inventory list didn’t change at all from day 1 to moving day. I had to leave my bed and 1 cat tree behind to keep my price as I anticipated, as I wasn’t about to pay nearly double.

My things were to be delivered to me on 6/14. The broker scheduled a pickup on 6/11 and assured me my things would arrive as expected on 6/14. But that was not even close.

Important to note the broker is the one who assured me of the delivery date, the movers got the assignment on pickup day, so I didn’t confirm this date with the actual moving company, but expected the terms in my broker agreement would be the same.

I started calling on 6/13, phone rang and rang and would tell you what caller you were, then when you’d get to be the next caller, then it would disconnect you..after more than 40m & up to 70m waiting! I would Call back and it did the same thing! I Wasted at least 3 hours holding to speak to someone.

My things arrived on 7/12 almost a MONTH LATE! On top of that, my tv, tv stand, & desk were all irreparably broken. I only had 5 furniture type items and 3 were damaged beyond repair I noticeably damaged (but functional) and one made it in 1 piece.

The movers (who I'm not sure worked for LoadRans or if they were brokered by LoadRans) spoke little English which made communicating difficult. They had my small move in a huge 18 wheeler, and because the huge truck would not fit into the lot, they tried to charge me a fee which I refused. It wasn’t my choice to put my things in a massive truck for transport, so therefore I didn’t feel it a reasonable expectation. Thankfully the driver moved my things into a smaller truck which I very much appreciated.

Based on how difficult it was to get in touch with this company, I was concerned they might have closed down. However, hold times did improve over the course of the 4 weeks I spent calling them.

Also, when I did get a hold of someone, they were always pleasant, but couldn’t help beyond being courteous and listening to my concerns.

I have no clue how a moving company would keep someone’s belongings for almost a month, it’s frustrating beyond anything you can imagine. Just spend the extra $ and go with a big reputable company, I wish I had.

Impersonating another company, the agency picked up our things, initiated a return of funds to delay shipment, demanded wire transfer, staff uses fake names, and is now holding our goods hostage. Communication is terrible. They are fraudulent. Do your homework and stay as far away from them as possible.

I had the worst experience. I was shipping building materials and appliances to California for a construction project. I told them to bring a palate jack as a fridge and the stove were on palates. The movers that showed up had no idea that this was needed and it was a mess. The bigger issue was the delivery and ultimate theft of the shipped goods. The delivery was 1 1/2 days late- the driver showed up to my property at 11:30 pm and needed help unloading.
We felt that he might be intoxicated as he was so erratic. He actually physically threatened the builder and his brother. The stove never made it to the delivery. It was worth quite a bit. Everything was boxed up and we did not discover that the stove never made it from Portland to California until some months later when the builder was unboxing items. Now I am in the process of filing police reports for felony theft and reports to the FMCSA Federal Motor Safety Administration. Nightmare. Honestly.

I had one of the worst moving experiences of my life with Top Tier Moving Group and their third-party movers, Loadrans. I was quoted $4,000 for a move from California to Florida. But when Loadrans showed up late, they took a lunch break while loading, and then suddenly tried to double the price—demanding another $4,000 on the spot, claiming I hadn’t listed certain items (even though I had been thorough and upfront during the quote process).

When I asked for clarification, I was spoken down to, told to “calm down,” and completely disrespected. I wasted my entire day—from 11 AM to 5 PM—trying to deal with this. I felt cornered and had no choice but to move forward under pressure. Even after paying more, they didn’t take everything that was included in the original quote.

To make things worse, I called Top Tier Moving Group 16 times during all this. I was hung up on repeatedly by a supervisor named Colleen, who eventually told me I needed to “call during business hours” to get her boss’s name—after the move was already done and the damage was done.

This experience was stressful, deceptive, and completely unprofessional. I wouldn’t wish it on anyone. Avoid these companies at all costs.

Warning: this company provided the worst moving experience ever. 1) They overcharge, 2) Deceptive business practices, 3) Wrapped my furniture in paper, not blankets. 4) Upcharges at ever phase. Do yourself a favor and rent a U-Haul and save yourself $1000's plus less aggravation. Do not use Loadrans (aka: Loadscam)!!!

These guys were really on point. We had to book a move on very short notice - Pure had great reviews, availability and a good price. Their team was on time, thorough, nice to deal with and got the job done quicker than I expected!

Do NOT use this company, complete scam. I provided a detailed manifest, with items including sizes of the items and got an initial estimate for volume around 390ft^3 -- $5k. On pickup day they pulled a bait and switch saying they need more space (319ft^3 additional for grand total of $7.6k). I had no options b/c of time constraints on my move, so I had to pay.

Be very careful and read what you sign. They rushed me through the contract and pointed to the lines of where to sign, without explaining -- one of which was a waiver of liability (DO NOT SIGN THIS) as they will be waived of liability of the true value of any damaged or lost items, and will only owe you $0.50 per lb of damaged or lost items.

Prior to delivery, they said their truck was too big to park (even though their was an entire lane and loading zone to park), and they had to do a "shuttle service", for an additional $600.

On delivery, the 2 most expensive items were not delivered with a value of roughly 1.4k), they told me they would look for the items, and then they stopped responding to my emails and phone calls and sent me the "claims" process.

Loadrans LLC were fast, efficient, friendly, and helpful. I would highly recommend them to others and definitely use them again. Very reasonable price as well

Both of the guys did an awesome job job getting everything done inside 11 hours. U would recommend them again to anyone who needs this kind of service

Super organized and efficient! Everything arrived intact, no damage at all. Loved their punctuality and professionalism

We’ve got a busy store in Texas that needs weekly restocks, and Loadrans LLC has been a lifesaver. The drivers are friendly, and the communication from dispatch is top-notch

I had a great experience with Loadrans LLC. They showed up on time, worked quickly, and took great care of my furniture. The team was polite and professional, making the whole process stress-free. It’s hard to find a moving company you can trust, but these guys did not disappoint!

I recently used Loadrans LLC for my move, and I couldn’t be happier with the experience. From the very first phone call, their customer service was professional, friendly, and extremely helpful. They gave me a clear estimate and walked me through the entire process so I knew what to expect. On moving day, the crew arrived right on time, and they were incredibly efficient. They handled all my furniture with care, wrapping fragile items properly and making sure everything was secured in the truck. The best part? Nothing was damaged! They even helped me set up some of my furniture in my new place. Moving is usually stressful, but Loadrans LLC made it so easy. I highly recommend them if you want a smooth, professional, and hassle-free move.