LN-CC Reviews 2,748

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 354 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the fast and efficient delivery service, often receiving their items quickly, even for international shipments. People appreciate the high-quality brand-name products and the curated selection, finding items not easily available elsewhere. The ordering process is generally described as easy, with some reviewers highlighting good customer service experiences and prompt responses. However, a significant number of people express dissatisfaction with the refund process, citing long delays and a lack of communication after returning items. Some customers also report issues with customer service, mentioning ignored messages, unhelpful responses, or difficulties resolving problems like incorrect orders or missing items. There are also concerns regarding product descriptions not being clear and occasional problems with packaging or items not being shipped as expected.

What people talk about most

Product

Customers had ambiguous experiences with product, with some praising the curated collection, excellent... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and easy shopping... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing dissatisfaction due to... See more

Customer service

Consumers find customer service to be ambiguous, with many expressing disappointment and frustration over the... See more

Refund

Reviewers mention negative feedback about refund, with many reporting significant delays, some waiting months... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just received some Vivienne Westwood earrings and they were in great condition and shipped out fast. But some of the packaging like the card was bent and it ended up not requiring a signature. Would b... See more

Rated 4 out of 5 stars

Item size description is not so clear. But the packing was fine, & shipping was fast! Generally was a great shipping experience, thanks a lot!

Rated 3 out of 5 stars

Never received my item never shipped my item. Over 1 week and did not ship. 1 star. Stick to the bigger fashion stores like Farfetch cettire senser Update: order shipped will modify rating as neede... See more

Company replied

Rated 3 out of 5 stars

Wide selection of items from which to shop. Customer service can be rather relaxed when resolving returns and refunds, requiring persistence.

Company replied


Company details

  1. Clothing Store
  2. Bag Shop
  3. Men's Clothing Store
  4. Shoe Store
  5. Streetwear Store
  6. Women's Clothing Store

About LN-CC

Written by the company

LN-CC is a progressive retail concept, combining a unique art-based installation store in London and an online platform run with the same attention to detail and forward-thinking approach. Its offering is a combination of independent brands and luxury designers, showcasing a curated edit from the runway and unique collections from around the world. LN-CC presents its own interpretation of luxury, redefining the opinion of modern retailing in a curated, conscious and considered way.

Shop Women
Shop Men
Download iOS APP
Explore Editorials
Contact Us

Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Never received my item never shipped my…

Never received my item never shipped my item. Over 1 week and did not ship. 1 star. Stick to the bigger fashion stores like Farfetch cettire senser

Update: order shipped will modify rating as needed

13 October 2025
LN-CC logo

Reply from LN-CC

Dear Shaleik,

Thank you for your review.

We are sorry to read that. As we are already in touch we can continue the conversation privately.

We look forward to speaking with you.

Sincerely,

Rated 1 out of 5 stars

I have not received my order or any…

I have not received my order or any communication about it yet

11 October 2025
LN-CC logo

Reply from LN-CC

Dear Tina,

Thank you for your review.

We are terribly sorry to read that. We kindly  inform you that we have contacted you privately.

We look forward to speaking with you.

Sincerely,

Rated 1 out of 5 stars

Sent me a necklace instead of the…

Sent me a necklace instead of the earrings I ordered. When I wrote to them to enquire about sending me the earrings when they received the returned necklace, they never answered me. It’s been over a week since I emailed the company.. .no response. It’s been 5 days since UPS picked up the necklace to return and haven’t heard that it has been received. Pretty disappointing customer service. Won’t be buying anything from you again.

2 October 2025
LN-CC logo

Reply from LN-CC

Dear Laurie,

Thank you for your review.

We are terribly sorry to read that. We kindly  inform you that we have contacted you privately since we did not receive any communication regarding it.

We look forward to speaking with you.

Sincerely,

Rated 3 out of 5 stars

My 500€ Margiela pants was not the one…

My 500€ Margiela pants was not the one pictured.
No reply from the customer service yet :/

6 October 2025
LN-CC logo

Reply from LN-CC

Dear Tom,

Thank you for your review.

We are sorry to read that. As we are already in touch we can continue the conversation privately.

We look forward to speaking with you.

Sincerely,

Rated 2 out of 5 stars

Sent me wrong item

31 August 2025
LN-CC logo

Reply from LN-CC

Dear Costantinos,

Thank you for your review.

We are terribly sorry to read that. We kindly  inform you that we have contacted you privately.

We look forward to speaking with you.

Sincerely,

Rated 4 out of 5 stars

Slightly damaged packaging

Just received some Vivienne Westwood earrings and they were in great condition and shipped out fast. But some of the packaging like the card was bent and it ended up not requiring a signature. Would buy again just keep in mind some packaging might be messed up.

2 October 2025
Rated 1 out of 5 stars

A FRAUD SO FAR !!

I have been waiting for three weeks already to get an Order I placed. I called and wrote emails, dms and nothing happens. The guys on the phone does not understand what Customer care means. They think they are doing us a favor.. THREE WEEKS FOR GETTING ÍTEMS I PAID FOR Or MY MONEY BACK. THAT SIMPLE..

16 September 2025
Unprompted review
LN-CC logo

Reply from LN-CC

Dear Vincent

Thank you for your review.

We are terribly sorry to read that. We kindly  inform you that we have contacted you privately.

We look forward to speaking with you.

Sincerely,

Rated 1 out of 5 stars

Never had such a bad experience in a…

Never had such a bad experience in a store… My recommendation: DO NOT BUY ON THIS SITE. I only received a partial refund for the wrong item they have sent. Poor customer service that never answered to my emails, even though they indicate here that they contacted me privately. They prefer to ensure they keep a good reputation instead of answering to their current customers.

30 September 2025
Unprompted review
LN-CC logo

Reply from LN-CC

Dear Client,

Thank you for your review.

We are sorry to read that, could you kindly provide us with your order number in order to verify if we can assist you further?

We look forward to speaking with you.

Sincerely,

Rated 1 out of 5 stars

It is an expensive coat and it was nor…

It is an expensive coat and it was nor properly packed. Just a simple piece of plastic. For a maxmara Coat, I would expect much better like in the shop?!!

16 September 2025
LN-CC logo

Reply from LN-CC

Dear Elodie,

Thank you for your review.

We are sorry to read that the packaging was not up to your expectations. We kindly inform if it does not satisfy your needs you have the option to return it following the return instructions:  

https://support.ln-cc.com/hc/en-us/sections/360002154960-Requesting-a-Return  

We remain at disposal for further infomation. 

Sincerely,

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look