LN-CC Reviews 

This is a COMPLAINT on LN-CC poor customer service in never responding to me for a missing item for my order LN-EU-01641149. I ordered 3 items, namely a Prada s/s shirt (92% of the total order cost), a North Face T-shirt and a pair of North Face shorts. On 6 September 2025, UPS delivered to me a parcel. The ordered Prada s/s shirt was, however, missing inside. Sealed ugly by many weird tapes, the cartoon box was not an original one and seemed to have been altered / shortened ugly with loose / broken pieces of cartoon paper still inside. The white LN-CC bag therein had many dirty marks. I wrote immediately in detail with relevant photos to advise LN-CC of the missing Prada item problem. I further wrote to LN-CC on 11 & 16 September 2025 to follow up the case. However, I still have not received any response, not even an interim reply, after 18 days although I am a gold chameleon member of LN-CC. I am totally disappointed at this kind of no response and poor service.

As of now 25 September, I have not received your email of 16 September nor any resent email on this COMPLAINT subject. I always check my inbox and spam folders quite often and I just checked them again. Both your Store and Customer Care email addresses are in fact in my contact list for quite sometime. I have never received any emails from you in response to my complaint this time. You better check in detail what happened on your side and why all the mess in missing an item and not responding to me. As an unhappy customer, I’m quite dissatisfied.

Update as at 13 October 2025
I refer to my series of COMPLAINTs, since 6 September 2025, on a missing item problem of Order LN-EU-01641149. In a nutshell, I ordered 3 items at a total cost of €430.4, including a Prada striped s/s shirt (€396), a North Face T-shirt (€13.6) and a pair of North Face shorts (€20.8). On 6 September 2025, I received a UPS parcel containing the 2 North Face items only but the ordered Prada striped s/s shirt (92% of the total cost) was missing inside. The received cartoon box was weird and ugly packed. The white LN-CC bag, which had many dirty marks, was not suitable for packing garments. Therefore, I made a series of complaints but I received no reply. On 25 September 2025, a lady staff of LN-CC finally called me. As she requested, I obtained and submitted on 26 September 2025 a signed Form "CONSIGNEE DECLARATION" together with relevant details and photos to LN-CC online Chat facility for your follow-up with the courier. Another 17 days passed but there was still no reply (poor customer service again and very disappointed!). This case has dragged on for so long. If the missing item could not be located and found, I request that LN-CC fully refund me for €396 to my credit card account. Separately I have also raised a “CARDHOLDER’S DECLARATION OF DISPUTE” with the Standards Chartered Bank for necessary action.

Update on 11th November 2025:
Still not receiving any reply from LN-CC on my 7 email complaints since 6th September 2025.
Only a lady staff of LN-CC called me on 25th September 2025. As she requested, I immediately submitted via online Chat a Consignee Declaration form which basically set out again all the required details and photos which I had emailed previously to LN-CC. In view of no reply after another 17 days, I requested LN-CC on 13th October 2025 to refund €396 to me for the cost of the missing item. No reply yet.
This matter has dragged on for 67 days with no response from LN-CC!! I’m very disappointed and dissatisfied with LN-CC’s very poor customer service and inefficiency despite that I am their gold chameleon member.

Fast delivery great price nice packaging

Fast delivery and great selection of products

Quick and easy transaction and great price 👍

I haven’t received my order yet and there is no tracking number 🙂💔

Sent item that was not as described that was also badly tarnished.

With little customer care and replies when asked to send in proof of issue. When they say ‘we’ll get back to you’ - they never do.

Edit:
They replied nearly two weeks later: proof of issue sent on sept 5; reply on sept 19. Return item delivered to their facility on sept 12; refund on sept. 19. Received only partial refund even when item was received not as described/pictured and highly tarnished out of the box.

Got an empty parcel inside without anything!investigation taken too long time to feed back the gold member

Excellent experience, everything went smoothly and the product is great, many thanks!

Smooth, quick transaction. Love the item.

The shipment was faster than it was told, and package got here with no issue.

On time delivery, great products and good prices.

Cancelled order after 3 weeks. A long way to go before this retail concept works - I won’t be using again.

Despite the negative reviews I’d seen, my experience was excellent. Everything went smoothly, and I’m happy to recommend this company.

Site claims duties are included to usa which is A LIE. i received 2 customs & duties invoices from UPS in regards to 2 recent items i purchased from them. immediately contacted customer care and THEY ARE REFUSING TO HELP. their website CLEARLY states that they include al DUTIES and custom charges for USA; however UPS told me they did not pay for duties on the 2 packages i got so im being invoiced. IM being told sorry not our problem by this website which is clearly LYING about their duties and customs policy for usa. THEY ARE REFUSING TO CONNECT ME WITH A MANAGER AND I HOPE THIS REVIEW GETS THEIR ATTENTION DO THE RIGHT THING PAY WHAT YOU SAY YOU TAKE CARE OF !!!!

To respond to your careless reply below !!!!! Package being delivered has NOTHING to do with being biller AFTER for duties which is how ups operates !!! I sent you the invoices ? What you think i fabricated it ? What is WRONG WITH YOU !!!!! I cant believe this. So paxkage delivered ? Im being harrassed with bill collection phone calls and mail thats it you wont take care of it because it was delivered ?
Dont contact me privately I already tried that with you it didjt work, thats why I came here to blast you !!!! Go ahead and respond here !!!!

Do NOT SHOP HERE !!!!! As you see how they handle issues ? Bot responses and done

When I inquired about my order not being processed, I was only then informed that it had been cancelled. I wasn't given a proper reason.

Same as explained, shipped fast

No one response my email request, there is issue with my parcel, no one contact to resolve the issue

Amazing fast delivery. The boots arrived from London, England to Southern California in a week. I had a question about the order and LN-CC responded promptly and was very helpful!!

My order was delivered to the wrong address, and since then the entire resolution process has been extremely frustrating. Communication from LN-CC has been inconsistent and unclear. Initially, I was informed that the investigation with UPS would take no longer than 14 days. However, later I was told that no timeframe could be provided at all, which creates uncertainty and gives the impression that no real progress is being made.

To assist in the process, I even provided clear images of the exact location where UPS confirmed the package was left, according to their proof of delivery. Despite this, I have not received any concrete updates or solutions from the LN-CC team. My follow-up emails were either met with vague replies or left unanswered, leaving me without confidence that the matter is being handled seriously.

For a company that deals with high-value items, I expected a much higher level of professionalism, transparency, and accountability. Unfortunately, the lack of communication and effective action has turned what should have been a straightforward issue into a prolonged and disappointing experience.

Edit 1:
I don’t believe I have ever experienced such poor customer service as I have with this company. In the past, any issue I encountered with products purchased through other fashion retail platforms was resolved within 7–10 days at most.

I contacted LN-CC support multiple times. Initially, I was informed that the matter would be resolved within 7–14 days (I even have screenshots of this statement provided by Albi). However, I was later told that there is no defined timeframe for resolution, which creates the impression that the company could hold my money indefinitely.

Throughout this entire process, I have not received a single clear or objective update regarding the progress of the investigation—only vague and generic replies. To make matters worse, when I contacted UPS in Paris directly, I was told that LN-CC had not reached out to them at all regarding this parcel.

It has now been almost a month since I placed the order, and I am still without any resolution. For a company of this size and reputation, this lack of transparency and accountability is extremely disappointing.