Lloyd & Whyte Reviews 1,466

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, making every interaction pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting the quick response times and competitive pricing. However, some customers also noted issues with customer service, mentioning unreturned calls and a perceived decline in service quality, particularly regarding responsiveness and follow-through. A few other people also felt that the pricing was not always competitive, with some experiencing significant premium increases.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the helpfulness,... See more

Service

Customers consistently report positive experiences with the service. Many reviewers praise the comprehensive,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, clear, and efficient... See more

Response time

Clients share positive opinions on response time. Many customers praise the prompt and efficient... See more

Price

People report positive experiences with price. Many customers found competitive quotes and substantial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hannah Kilbane was excellent. Called for medical elective insurance for my son’s month long placements first in the Philippines and then Vietnam, as a UK Medicine student. This insurance was all new t... See more

Rated 5 out of 5 stars

We have organised our annual travel insurance policy through Lloyd and Whyte for a number of years now. Shannon usually deals with our renewal which and it has always been straightforward and any que... See more

Rated 5 out of 5 stars

We've just renewed our home insurance policy with Lloyd & Whyte. Destiny has been very helpful finding us a competitive quote, and she answered all our queries promptly and carefully. We're very pleas... See more

Rated 5 out of 5 stars

Tracey, at LLoyd and Whyte, helped with our home contents renewal recently and made the whole process simple, easy and stress free. We feel reassured knowing that we’ve received a very competitive quo... See more


Company details

  1. Insurance Broker
  2. Financial Consultant

Information provided by various external sources

Welcome to Lloyd & Whyte. Offering a range of financial planning and specialist insurance services for healthcare professionals, home owners or people with a passion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I have used Lloyd and White for many…

I have used Lloyd and White for many years both for my clinic insurance and my home insurance. they have always been extremely helpful and prompt and especially this year when there was a change of underwriters which required a bit more information exchange. Destiny Pine-Brown has been especially helpful and got my policy up an running in no time with minimal fuss. Excellent service.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Excellent service from Destiny. We live in a listed building and our previous insurer could no longer provide cover so Destiny found another insurer with no decrease in cover. Although the premium was higher this seems to be a trend for listed buildings regardless. Overall a very pleasant experience and would highly recommend Lloyd & Whyte for your insurance needs.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

First class service- again!

Once again Lloyd & Whyte provided exemplary service - in particular Sadie Barance - she managed to get my home insurance changed to an alternative provider with absolutely no hassle for me - prompt efficient and polite - thank you!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I Have been using Lloyd & Whyte for my practice insurance for many years now. I recently changed over to a limited company and found their help and managing of this switch over to be seamless. My advisor Samuel Chilcott was excellent through out the process. I would recommend them for anyone wanted insurance for their business.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I had to renew our business insurances

I had to renew our business insurances. My contact at Lloyd & Whyte was Kelly Sellick. Throughout the process she was knowledgable, very quick to deal with queries and policy changes plus a nice friendly person to deal with. Made the whole process easy and straightforward.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Pleasant service

I was disappointed that our premium had increased by nearly 11%, Ollie assisted in understanding the reasons. I found him very pleasant to deal with.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Magdalena

Magdalena yesterday was friendly helpful succinct and even able to cut through some red tape in order to make up for my failure to renew before the renewal date and before my departure for Switzerland today. Thank you Magdalena

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Lloyd and Whyte services

Tracey, at LLoyd and Whyte, helped with our home contents renewal recently and made the whole process simple, easy and stress free. We feel reassured knowing that we’ve received a very competitive quote through their services. We’ll definitely continue to use them in the future.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Great work - Holiday Let renewal

Tracy and Danielle secured a Holiday Let renewal quote lower than the previous year. Another broker said they were unable to get a competitive quote. Have used Lloyd & Whyte multiple times and they are always helpful. Reassuringly they were also excellent when I needed to make a claim.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

I had to make several changes

I had to make several changes. One to change cars and then several changes to registration numbers. Kathy was extremely helpful in providing prompt advice

4 December 2025
Unprompted review
Rated 4 out of 5 stars

Customer service

I was renewing my buildings insurance for a large property where several companies had declined and the renewal date was approaching. Emily Taylor was very helpful in understanding my needs and sourcing the level of cover I needed in a timely fashion. I am grateful to Emily and would recommend Lloyd and Whyte for their great customer service.

28 November 2025
Unprompted review

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