Little Caesars Reviews 

326
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 84 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about receiving incorrect orders, missing items, long waiting times at the stores, and unhelpful staff members who struggled to manage basic requests. Reviewers also noted consistently poor food quality, mentioning that the items were often cold, burnt, completely missing essential ingredients, or lacking proper toppings. Some reviewers were happy with the food, describing it as delicious and noting that the local staff members were extremely friendly and welcoming. Others mentioned that certain specialty items like the bread products tasted great and provided a surprisingly pleasant and satisfying meal option.

What people talk about most

Product

Clients share negative opinions on product, reporting that pizzas are often not fresh, dry, or cold upon... See more

Order

People report negative experiences with order due to frequent mistakes and poor service. Consumers often... See more

Quality

Reviewers highlight negative aspects of quality regarding their food, noting that pizzas are frequently old,... See more

Staff

Customers consistently note negative experiences with staff, describing rude attitudes, poor communication,... See more

Service

Reviewers mention negative feedback about service, expressing deep disappointment and frustration with the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered a Hawaiian pizza which should have been ham and pineapple. Currently my mouth is burning and nose is running from some very spicy something that is in my Hawaiian pizza. Not happy! I don't d... See more

Rated 2 out of 5 stars

The Grand Island Bosselmans location. Pizza was good one we finally got it. Understaffed with 2 people running Ceasars and Subway together. Neither trying that hard. Waited probably 7 minutes just to... See more

Rated 1 out of 5 stars

I ordered two pizzas from the Godfrey store when I got home and opened them they were not fresh and looked as of they had been sitting and not made fresh, they basically just stuck my ticket on premad... See more

Rated 1 out of 5 stars

I placed an order for $40 on the app, which of course immediately placed a hold in my checking account. An hour and 20 minutes after placing the order, I called to be told by two different employees... See more


Company details

  1. Pizza Delivery
  2. Online Food Ordering Service
  3. Pizza Takeaway
  4. Take Away Service

Information provided by various external sources

Little Caesar Enterprises Inc. is the third-largest pizza chain in the United States, behind Pizza Hut and Domino's Pizza.


Contact info

1.9

Poor

TrustScore 2 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(326)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

So much for quality service.

The service we got at the Marshall location was beyond awful. Two awful experiences in one week. One where I had to wait 20 minutes for a simple order of Crazy Bread and the other where two girls were laughing at jokes that weren't even funny. We ordered online for the items. Once we reached the place, the idiot just took our order out of the pizza portal and gave them to someone else. We tried to wave our hands to get their attention, but they were too busy talking to whoever was on the phone. This Karen doesn't know the meaning of the word patience. Five minutes later, we finally got the order we asked for and the two employees acted like nothing happened. The Crazy Bread and Italian cheese bread were fine, but the overall experience isn't good as long as the service isn't good. I will not be coming back until some sort of apology or compensation is given. Thanks for the quality service, Little Hyenas.

1 July 2023
Unprompted review
Rated 5 out of 5 stars

Saw their new ad on the thin-crust…

Saw their new ad on the thin-crust pizza. Tired it and yep I liked it. Usually get PaPaMurphy's thin crust but this one is a winner. I hope they keep it on the menu. Kinda quit them some time ago but back now.

26 June 2023
Unprompted review
Rated 1 out of 5 stars

The delivery service is a RIP OFF the…

The delivery service is a RIP OFF the driver shows in the store in the app for hours and is never there. Then after 40 minutes of waiting I called to cancel they said they couldn’t give my money back. We shall see!!

22 June 2023
Unprompted review
Rated 1 out of 5 stars

Worst customer services ever!

I placed an order back in 5/31/23 transaction # 227485530 we received our order and was disappointed because our pizza was smashed and toppings came off. We contacted there customer services 3 times all we got it was being escalated. All there processing services are so slow nothing gets done. We're so frustrated with this company I'm pretty sure we're not gonna order nor recommend this place to anyone. Horrible services over all!

31 May 2023
Unprompted review
Rated 1 out of 5 stars

I went to Little Ceasars in Whiting

I went to Little Ceasars in Whiting, Indiana today and purchased two items: A pretzel crust and three meat pizza. About 15 minutes after the order was placed, staff informed me that they made a mistake on the pretzel crust pizza, so it would be about another 10 minutes' wait to complete the order. Okay, fine. I wasn't pressed for time, so this was not a big deal. I finally received my order after waiting half an hour, and the manager gave me a complementary pepperoni pizza and breadsticks for the inconvenience. When I got home to enjoy the meal, I was extremely disappointed with the poor quality of it. The pizzas from the original order were overcooked; and someone had taken a bite out of the complementary breadsticks. What is going on at Little Ceasars pizza? The staff is a "rotating door" of employees. I never see the same people working at this location from one visit to the next one. Is it that difficult to hold on to decent help? I will NOT be returning to the restaurant.

21 June 2023
Unprompted review
Rated 1 out of 5 stars

For many years we have placed a special…

For many years we have placed a special order with triple pepperoni, even after you changed your billing system .. it’s always been completed with no problem. June 15/2023 we go to place the same order only to be told “ we don’t do triple pepperoni “ and we were absolutely refused by the person answering the phone. When I went to the outlet the same night ( 10 minutes later) I brought this up and stein was told we don’t do triple pepperoni . I advised we’ve been doing this for years. No apologies nothing. Won’t be ordering from you guys anymore. Place of business southland drive Calgary Alberta.

15 June 2023
Unprompted review
Rated 2 out of 5 stars

I ordered from the one on Victory Dr

I ordered from the one on Victory Dr. & Skidaway Rd. in Savannah Ga. The food itself was good but they need sticker to keep the food closed until the customer receives it and the door dash driver had an attitude and I don't appreciate that when I'm spending my money! His name was George F., not sure if u can do anything but I just wanted u to know!

15 June 2023
Unprompted review
Rated 1 out of 5 stars

Hot and not cooked

Very disappointed with LC. The pizza is never cooked no matter what location I've ordered from. Tried a new location this weekend, asked for well-done, but the pizza was doughy. It even said well-done on receipt. Paid for crazy sauce, didn't get it. Called about that, sure I could have driven another 20 min to get that. No thanks. Never going back.

11 June 2023
Unprompted review
Rated 1 out of 5 stars

University location in Wilmington

University location in Wilmington, NC (University Drive). Very rude lunchtime staff, no greeting and seemed I, the customer, was bothering them.
The entire place is dirty starting with trash in the parking area to when you walk in. The floors look filthy like they've never been swept/mopped. The "employees" had street clothes on so who knows who they were actually. It didn't feel safe in there with their bad attitudes and left us feeling like the food was going to be tainted/subpar so we left.
For the franchise owner, if you took the time to install cameras, watch them. You will see why all your profit is walking out the door and sales revenue is low. Read reviews too, unhappy customers start noticing everything once they see one thing is out of order. Surprise sanitation visits may come so don't be caught off guard as to why.
Little Caesar's Headquarters- please contact me for more detailed information and in the meantime, I will contact you by several means.

29 May 2023
Unprompted review
Rated 1 out of 5 stars

“Hot and ready” pizzas never hot and…

“Hot and ready” pizzas never hot and ready. 🙄 Last visit there was no cheese pizzas. On the latest visit tonight, they said they ONLY had cheese pizzas for the night - no other options - AND - NO CRAZY BREAD. Like none. Not that you could even wait for. Terrible.
This is the Lynchburg, VA location on Candlers Mtn Rd.

26 May 2023
Unprompted review
Rated 1 out of 5 stars

on behalf of my family and with…

on behalf of my family and with supervision, my 14 years old minor called to order pizza from Little Pizza for family. As we have the intake caller on the speaker my kid asked for medium cheez pizza. He was coded $ 15.00 and change. The business call intake new he is a minor but with his father listening. We went to location in Chatsworth, CA.91335

I asked about the price and they told us is was around $7 and change.
The company intake person not only try to defraud us but was rude, racist and hung up prematurely.
I as the minor father am filing this complaint and will file complaint with
California Department of justice for intentional consumer fraud and child abuse.
I told my kids to contact their friends, go to social media and raise this fraudulent and child abuse activity made by someone representing the value of Little Pizza and their intention defrauding consumer. People must know bad guys especially in the time of high prices, unemployment, frustration, homelessness, difficulty to make the end and more.
We do not stop to spread this message to any and everyone.

We hope business like Little Pizza that we had a very bad experience get government intention and soon go out of business.

21 May 2023
Unprompted review
Rated 1 out of 5 stars

Ordered their Pretzel Crust Pizza at a…

Ordered their Pretzel Crust Pizza at a local location. It was NO WHERE NEAR what was pictured in the ads. It was super greasy, badly overcooked, the pepperoni was stacked on top of each other instead of evenly spaced and was way over cooked.

Lastly, the pretzel crust was FILLED with salt! I left feedback with their "customer service, BUT no answer after a week.

I will never eat there again!

11 May 2023
Unprompted review
Rated 1 out of 5 stars

Ordred Pizza

Ordred Pizza, got wrong pizza and it was stale and cold as if it has been sitting all day. No fault of doordash. Worse yet, i have called there 15 times and hung up on every time. BAD

10 May 2023
Unprompted review
Rated 2 out of 5 stars

Store Order ID: 1000666 • Store Location Number: 7522 • Order Number: 536

Store Order ID: 1000666 • Store Location Number: 7522 • Order Number: 536
1) Sausage and green pepper pizza was the tale of two pizzas. The crust on one half was very, very thin and the other half was like a deep dish. Need to do a better job spreading out the dough.
2) Tried the cheese stuffed pretzel dough pepperoni pizza. No noticeable difference between regular crust. Barely any cheese on the pizza...must have used it all for the cheese stuffed crust even though I paid extra. Very disappointing.

15 April 2023
Unprompted review
Rated 4 out of 5 stars

With the Pretzel crust

With the Pretzel crust, if you add a thin Layer of yellow mustard. Like, a cheese stuffed crust. You might be on to something serious

14 April 2023
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible. I called at least 10 to 15 times to place an order. No one answered not one of the calls. I had no choice but to go in and place or which I was trying to avoid waiting for a supreme pizza. The whole purpace of placing an order on the phone is to not wait and not I'm sitting here waiting. I was told by an employee that he has asked them to allow him to stay in the front to make sure calls are being answered but they refuse to let him do that.

14 April 2023
Unprompted review
Rated 2 out of 5 stars

Poor quality

I order from the Little Caesars on Henry St. in Muskegon, MI as it is the closest to me. Today my pizza wasn’t too bad, but the breadsticks were a tangled mess and weren’t even cooked thoroughly. It looked like an elephant had stepped on them. And when I ordered a couple weeks ago, the pizza and breadsticks tasted like they were a day old. Definitely not fresh. They also forgot our crazy sauce that we PAID for, and this is not the first time. I’ve used this location for several years, I’m saddened that the quality has gone down so much. It truly seems like the staff just doesn’t care. There’s no such thing as good customer service or pride in your work anymore. It’s a sad world we live in.

1 April 2023
Unprompted review
Rated 1 out of 5 stars

Was charged for crazy sauce that…

Was charged for crazy sauce that supposed to come with the crazy bread and they argued that it doesn't come with it sorry but customer was right this time. Also they couldn't refund me for a drink I ordered and prepaid for because they were out of them.

9 March 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look