Very easy to use web page, informative selling descriptions, easy to order. Super fast delivery - was on our doorstep within 24hrs ! 5☆ all round. Highly recommend Glass prism Light shade is bea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Solar Power Light – ⭐⭐⭐⭐⭐ Excellent quality solar light. It was easy to install, charges well even on cloudy days, and gives a bright, warm light at night. It has really improved the look and saf... See more
Company replied
Fast delivery, full expected a flatpack product but arrived in well- cushioned, sturdy box with only the tail needed fixing in place and ears tweaked. Strong warm light and decent length of cord. Exce... See more
Company replied
Great advice and support from Salim at the Leeds store and equally so from Sarah when purchasing online and had a query about delivery and returns. Much better dealing with experts than blindly buying... See more
Company replied
Company details
About Litecraft
Written by the company
At Litecraft, we have an entire website dedicated to helping you search for the right lights, whether you’re looking for something for your home or outdoor space, or whether you’re just looking to shop the sales, there’s something for everyone!
When you’re shopping with us at Litecraft, you have a leading UK lighting company by your side, offering fast & free delivery on all light fittings including Chandeliers, Light Bulbs, Ceiling Lights, Table Lamps, Bathroom Lighting, Security Lights and Solar Lights.
Litecraft has 3 stores located across the UK, in Leeds, Glasgow, and Greater Manchester, our staff are pleased to act as your own personal shoppers for an easier shopping experience.
Ceiling Lights Wall Lights Table Lamps Floor Lamps Outdoor Lights Children's Lights
Litecraft Group Ltd Details
Written by the company
- Our customer service staff are on hand 7 days a week to help with any of your queries.
Fast and Free UK Delivery on all Lighting!
Get Fast and Free UK delivery on all orders. Bulbs are subjected to a small delivery charge if purchased on their own and total under £16. You can upgrade your order to Next Day delivery. All major credit cards are accepted. 100% Secure site.
Contact info
Gorse Mill, OL9 9RJ, Chadderton, United Kingdom
- 0161 359 4777
- customerservice@litecraft.co.uk
- www.litecraft.co.uk
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery and quality
Quick delivery, looks and feels great quality, haven’t installed yet but all good so far
5 April 2026
Reply from Litecraft
Good morning, and thank you for your great 5-star review. We hope to see you again soon.
Kind Regards,
The Litecraft Team.
Lovely Lampshade
Lovely Lampshade. So pleased. Prompt delivery. Well packaged. Would recommend.
5 April 2026
Reply from Litecraft
Good morning, and thank you for your great 5-star review. We hope to see you again soon.
Kind Regards,
The Litecraft Team.
Reply from Litecraft
Good evening, and thank you for your great 5-star review. We hope to see you again soon.
Kind Regards,
The Litecraft Team.
Reply from Litecraft
Good morning, and thank you for your lovely 5-star review. We hope to see you again soon.
Kind Regards,
The Litecraft Team.
I ordered a chandelier and 2 days and later…
I ordered a chandelier and 2 days later it delivered safely. The chandelier is elegant, exquisite and I love it!
18 March 2026
Reply from Litecraft
Good afternoon, and thank you for your amazing 5-star review. We are glad you are happy with your chandelier, and we do hope to see you again soon.
Kind Regards,
The Litecraft Team.
Great smsll light great price
31 March 2026
Reply from Litecraft
Good morning, thank you for your lovely 5-star review. We are glad you are happy with your light and hope to see you again soon.
Kind Regards,
The Litecraft Team.
The light fitting looks good and it was…
The light fitting looks good and it was delivered on time
However, it was impossible to get the GU10 bulb to fit in the fitting. It finds the slot but won't turn and there's no grip with the tool supplied. Unfortunately I didn't check the fit until I'd fixed the first one to the wall.
Shame as the unit on the wall looks good but replacing the bulb (even if I could get one to fit) would be impossible.
30 March 2026
Reply from Litecraft
Good afternoon, thank you for your feedback. We’re sorry to hear of the issue experienced. We do offer a 14-day returns policy and are happy to accept a return when the item is sent back in its original packaging. A member of our team has contacted you directly to see if we can assist further. This spotlight bar is one of our most popular designs. Due to the nature of the fitting, a tool is supplied to assist with removing and inserting the bulbs. We recommend using bulbs with a flat or slightly convex face, such as those purchased, to ensure correct installation. If you require any further assistance, please do not hesitate to contact us.
Kind Regards,
The Litecraft Team.
Quick resolution for faulty seal gasket - excellent service
Ordered a Coast IP44 globe fitting which arrived with a damaged seal gasket. Emailed customer service with photos and they sent out a replacement gasket promptly without any hassle. The new gasket fitted perfectly and the issue was resolved quickly. Really appreciated the straightforward approach - no quibbling, just sorted the problem. Would definitely buy from Litecraft again based on this experience.
18 February 2026
Reply from Litecraft
Good morning, and thank you for your amazing 5-star review. We are glad we could swiftly rectify the issue, and you are happy with your product. We do hope to see you again soon.
Kind Regards,
The Litecraft Team.
Brilliant product & speedy delivery
28 March 2026
Reply from Litecraft
Good morning, and thank you for your amazing 5-star review. We are glad you are pleased with your product and hope to see you again soon.
Kind Regards,
The Litecraft Team.
Reply from Litecraft
Good morning, and thank you for your lovely 5-star review. We are glad you are pleased with your product and hope to see you again soon.
Kind Regards,
The Litecraft Team.
Never received the 10% discount off my…
Never received the 10% discount off my order, as advertised. I was informed it would be credited back to my card, but it hasn't been. I have 10% vouchers off future purchases, the reason for 2 stars, not 1 star.
17 March 2026
Reply from Litecraft
Thank you for your feedback, and we’re very sorry for the oversight. You are right — while we had confirmed by email that the discount would be honoured, the refund was unfortunately missed once the order was placed. This has now been processed and has been credited back to your card. We sincerely apologise for the inconvenience caused and appreciate your patience while this was resolved. If you require any further assistance, please do not hesitate to get in touch. Assuring you of our best attention at all times.
Kind Regards,
The Litecraft Team.
Good level of detail about the product
Good level of detail about the product. Useful to have a link to lightbulbs that are compatible with it. Next day delivery was excellent. The lights were well packaged and look good quality. The copper colour is very nice.
26 March 2026
Reply from Litecraft
Good afternoon, and thank you for your amazing 5-star review. We are glad you are pleased with your lights and hope to see you again soon.
Kind Regards,
The Litecraft Team.
Good service and product
6 March 2026
Reply from Litecraft
Good morning, and thank you for your lovely 5-star review. We hope to see you again soon.
Kind Regards,
The Litecraft Team.
Reply from Litecraft
Good evening, and thank you for your great 5-star review. We hope to see you again soon.
Kind Regards,
The Litecraft Team.
After receiving a defective package I…
After receiving a defective package I contacted customer service and within two days I had received another package. I was very pleased with the service and immediate response would purchase from this company again.
23 March 2026
Reply from Litecraft
Good afternoon, and thank you for your positive feedback! We hope to see you again soon.
Kind Regards,
The Litecraft Team.
Great outside light
Great outside light , look amazing , great size and good quality would recommend !!!!
20 March 2026
Reply from Litecraft
Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.
Kind Regards,
The Litecraft Team.
Reply from Litecraft
Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.
Kind Regards,
The Litecraft Team.
Reply from Litecraft
Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.
Kind Regards,
The Litecraft Team.
Reply from Litecraft
Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.
Kind Regards,
The Litecraft Team.
Chandelier lights
Brought 3 chandelier lights, absolutely stunning, great service. Thank you
11 March 2026
Reply from Litecraft
Good evening, and thank you for your great 5-star review. We hope to see you again soon.
Kind Regards,
The Litecraft Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.