Lisa Angel Reviews 

1,198
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 229 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the stunning quality of the handmade products, noting that online orders arrive securely packaged and consistently exceed expectations. Shoppers are also deeply impressed by the exceptionally helpful customer service team, who always resolve any customer inquiries with remarkable speed and genuine kindness. However, some reviewers were not happy with product durability, mentioning that certain items unfortunately arrived damaged or broke shortly after initial wear. Despite these occasional setbacks, people remain entirely confident in the online business because support representatives efficiently arrange prompt replacements without experiencing any unnecessary hassle.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful design and thoughtful... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the quick responses and helpful... See more

Order

Reviewers highlight positive aspects of ordering, expressing general satisfaction with the straightforward... See more

Quality

Reviewers mention positive feedback about quality, noting that items like necklaces, earrings, and bracelets... See more

Delivery service

Users describe positive interactions with delivery service, highlighting super fast shipping and consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Personalised Pet Photo Sterling Silver Disc Necklace to commemorate my darling cat, who has passed away 2 weeks before. I won't lie, I was nervous to receive this! I didn't know how they... See more

Rated 5 out of 5 stars

The bracelet I bought had an opal stone unfortunately it fell out after 1 hours wear. I emailed Lisa Angel I have to say they were fantastic. Rose was very helpful I sent photos and Rose immediately... See more

Rated 5 out of 5 stars

Ordered goods yesterday with one query, quickly answered. Beautiful light-up heart with remote arrived this morning by cheerful driver and already in place. Would recommend this company and their well... See more

Rated 5 out of 5 stars

I have just received a parcel of all the items I ordered as Christmas presents and stocking fillers. Might I add, less than 48 hours ago 😊 Very very well packaged and protected (most are breakable)... See more


Company details

  1. Jewelry Store

Written by the company

Lisa Angel has been trading for more than 20 years, through our shops in Norwich, Southwold, Bury St Edmunds and online at lisaangel.co.uk. We offer a huge range of jewellery, homeware, gifts and accessories. As well as personalised items from our team in Rackheath, Norfolk.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,198)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous service

There was an issue with the personalisation of my order. I contacted the customer service team. The issue was dealt with efficiently, and resolved. Lovely products, thank you.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

A* Customer Service

Ive had several items from Lisa Angel over the last few years and all have been fantastic quality. However its the customer service that really stands out. When i had an issue with an item not being received, they went above and beyond to ensure i got a replacement asap. Cant recommend enough!

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, when Royal Mail messed up on their end, this business was very responsive & kept in contact and even offered a replacement! Lovely people & so happy with my purchase!

22 October 2025
Unprompted review
Rated 5 out of 5 stars

The team went above and beyond for me

I hoped for something that combined a number of the necklaces on the website, so a bespoke piece. The team were amazing on the chat line, and we managed to organise exactly what I wanted.
I placed the order on Saturday morning and it arrived on Monday before much.
The necklace with the fingerprints are just perfect, and the engraving on the rear side makes it even more special.
Lisa Angel and the team went the extra mile for me and I have now got the perfect gift for my daughter-in-law. Thank you all so much.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Order from Lisa Angel

Have been thrilled with my order from Lisa Angel.Easy ordering service and quick delivery.I am over the moon with my goods and will definitely be ordering again

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Faulty Bracelet

I had a problem with mu husband’s bracelet. I telephoned the company and within 24 hours a replacement was dispatched, no quibble. Excellent service provided by Lucie who also kept me well informed.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, speedy delivery, jnitial item was damaged in transit and a replacement was sent next day without question!! All organised by Charlotte 🥰 beautiful flowers, highly recommend!!

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Damaged clasp

We ordered a lovely necklace but the clasp didn’t close fully, I contacted customer services and have received a replacement and exceptional customer service. Would highly recommend Lisa Angel.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Best retail experience in a long long time!

In a world where shabby service seems to have become the norm it has made a refreshing change to find such an amazing company. I ordered an item of jewelry and received it in less than 48 hours which is great service in itself but what makes this even more amazing is that the item was also personalized. The bracelet is fabulous quality for the very reasonable price and the personalization was added with care. It is absolutely perfect and cannot praise and recommend this company enough. A 5 star review but would have given at least 50 stars if the option was there.

10 October 2025
Unprompted review
Rated 4 out of 5 stars

Good Customer Service

I ordered a personalised wine glass for a birthday gift but it wasn’t very well wrapped and unfortunately, it smashed when Royal Mail threw it over my fence! I contacted Lisa Angel and the customer service team were so helpful. They replaced the glass within 1 working day, were very apologetic and ensured the replacement was properly wrapped. I would buy from them again because of this speedy service. The item itself is beautiful.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, ordered a hamper for my nieces 21st, thought I had put her address in for delivery but the order confirmation came through as my address. Emailed and within the hour a replie to say it has all been amended.
Will definitely use this company again.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a personalised necklace for…

I ordered a personalised necklace for my daughters birthday it was absolutely gorgeous and she was so pleased with it however I ordered the wrong size chain and it was to small for her, I emailed and the told me exactly what to do I sent the original chain back free of charge and within a few days received the correct size, it didn’t cost me anything extra which I expected, I would definitely order again I’m already looking at Christmas presents, thanks so much.

21 September 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased a few items of…

I have purchased a few items of jewellery from Lisa Angel and have not been disappointed.

While thinking about a birthday present for my daughter-in-law I received an email from Lisa Angel about scarves. It wasn’t something I would have thought to get her but decided to buy one.
I’m so glad I did, it’s lovely and soft and came in a bag which also included a gift card which I totally forgot I had done.
Even my husband who doesn’t normally comment on presents I buy for family agreed with me that it was a lovely soft scarf.
I ordered it on 3 October and received it 6 October.
I would certainly recommend this company.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

I needed to ask for a replacement…

I needed to ask for a replacement product as mine had arrived damaged. They responded in less than 24 hours and sent out a replacement with priority delivery. Brilliant service!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

personalised necklace

I bought a personalised necklace for my sister with my nephews names on as a present.
My sister loves the necklace!
The customer service has been outstanding, really quick turn around!
Would definitely recommend if you’re looking for something personalised.

30 September 2025
Unprompted review

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