Recently moved our daughter into a property using the Headingley student branch. They have been been swift to respond to issues thus far and a very professional and friendly service has been provided... See more
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About Linley & Simpson
Written by the company
Bringing local knowledge and strong values together to put people first.
We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.
Our team of over 250 staff, and the family of 21 branches, share the same mission:
Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.
By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.
Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.
We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.
Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.
Linley & Simpson. Professional. Down to Earth. Yorkshire.
Contact info
Helena House, Troy Mills, Troy Road, Horsforth, LS18 5GN, Leeds, United Kingdom
- feedback@linleyandsimpson.co.uk
- www.linleyandsimpson.co.uk
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The guys and gals at Lindley & Simpson…
The guys and gals at Lindley & Simpson manage my property and the service is first class. Any problems the tenants have are dealt with quickly and efficiently. Five star service.

Reply from Linley & Simpson
Great communication
Throughtout the process of finding a buyer I have been very impressed with the communication with sales team which is very important when selling a property. Tom has always called / updated whenever he said he would without fail and provided great feedback which is much appreciated. He dealt with a lot of back and forth between prospective buyers and was very informative helping us to make the right decision. Thank you for all of your help!

Reply from Linley & Simpson
Very good service.
We have been with Linley and Simpson for some years now as Landlords and we have always found them to be very prompt and helpful when problems have cropped up with our flat. This benefits both our tenant and ourselves. Sophie was no exception. Problems within the microwave and the blind were resolved quickly and efficiently. Thank you.

Reply from Linley & Simpson
Seamleas experience
From the viewing to moving, Lauren made the experience seamless and as she was constantly in touch during the process.

Reply from Linley & Simpson
Incompatent Lettings Team
The Lettings Negotiators are just quite incompetent; that's the only word to describe my whole experience.
Save yourself the headache and avoid the lettings team at Linley & Simpson. While the staff on the phone are polite and nice for the most part, the administrative execution and internal communication are utterly incompetent.
I spent days doing all the legwork myself, regularly having to call their office in excess of 15 times a day just to get through to someone, only to be met with endless delays, excuses, and dead ends on basic paperwork.
If you are a tenant needing a reliable agency that actually handles admin without you having to micromanage them, look elsewhere.

Reply from Linley & Simpson
My initial enquiries via rightmove and…
My initial enquiries via rightmove and email took a bit of time to get back to, but I spoke with Lauren on the phone who was brilliant! Really speedy, super friendly and very efficient!

Reply from Linley & Simpson
From the very beginning Inez was so…
From the very beginning Inez was so kind helpful and supportive throughout our whole journey. She always kept us updated and was there whenever we had any questions. Buying a house can be very stressful but she made everything so much easier. Thank you so much for all your hard work patience and support. We are so grateful and would highly recommend Linley and Simpson.

Reply from Linley & Simpson
Happy Client
Nicole Stanley alerted me to a problem and promptly sorted it out.
Very happy with her communication and efficiency.

Reply from Linley & Simpson
Thank You, Emily, for Your Help
I had a really positive experience with Linley & Simpson, and in particular with Emily.
From start to finish, Emily was professional, approachable and always kept me updated. She took the time to listen to my concerns, communicated with the landlord on my behalf, and was genuinely helpful throughout the process. Thanks to her efforts, we were able to reach a positive outcome regarding my tenancy, and I really appreciated the way she handled everything.
It's refreshing to deal with someone who is responsive, understanding and willing to go the extra mile to help. I couldn't have asked for better support.
Thank you, Emily, for all your help. It has been a pleasure dealing with you, and I would highly recommend both Emily and the team at Linley & Simpson.

Reply from Linley & Simpson
Great staff and experience
Hannah has been a huge help. She has ensured that we have received any information needed quickly and has been extremely helpful in speeding up the process. All staff have been welcoming and the service has been excellent.

Reply from Linley & Simpson
Quick response, Efficient resolution
The whole process was handled professionally .Sophie at Leeds branch was prompt in responding and quickly arranged for everything needed to sort out the issues at our Flat . Good service and communication throughout.

Reply from Linley & Simpson
Excellent service
Overall a smooth process which was very well supported by Elle and the team. Questions were quickly responded to and actions needed to be taken by myself were clearly explained.

Reply from Linley & Simpson
Getting A Flay Ready For A New Tenant
Getting a flat ready for a new tenant is always a challenge but the way Lindley & Simpson in general, and Alex Doody in particular, supported us in doing just that led to a totally satisfactory outcome. Alex is extremely knowledgable, has excellent interpersonal skills and is easy to do business with. Big thanks to Alex!

Reply from Linley & Simpson
Staff very friendly and efficient
Staff very friendly and efficient
Always answered our queries
Lauren Turnbull was ver efficient
And helpful
She has a lovely phone manner
Lesley Mullen

Reply from Linley & Simpson
Great service from Lauren Turnbull
I recently worked with Lauren Turnbull at Linley & Simpson during a tenant application process. While the situation itself wasn't entirely straightforward, Lauren was exceptionally helpful, patient, and professional throughout. She kept communication clear, answered all my queries promptly, and ensured everything was handled smoothly. Excellent service from her—thank you!

Reply from Linley & Simpson
Professional team for letting
Lauren has been very passionate and helpful to arrange letting of my property. She is very proactive to find solution to resolve problem, professionally to help me and tenant the get best outcome. Kelly and her team also maintain highest of service to keep properties at high standard. The firm is highly recommended.

Reply from Linley & Simpson
Landlord’s Dream Team
I regularly use Linley and Simpson on a let only service. Most of my properties are in Leeds which is why I seldom use their branch in Harrogate. However, it is great when you deal with the same people each time. This branch is not one of those that has a massive turn over of staff that each time feels like a new beginning. Michael Moon and Charlotte Thompson, as usual gave an exceptional service. Mike even went to meet me at my dentist to pick up the keys. Charlotte did a brilliant observation on my property, with notes and photos in order for me to make my property very marketable. They are definitely a landlord’s dream team.

Reply from Linley & Simpson
Spoke with Beth in Lettings at the York…
Spoke with Beth in Lettings at the York Branch, she was very efficient and helpful

Reply from Linley & Simpson
Stephen Shodia was extremely helpful…
Stephen Shodia was extremely helpful and professional throughout the process of resolving my boiler problem. He obtained several quotes from contractors, made sure the work was completed to a high standard, and handled all the necessary paperwork afterwards, including providing the documents required for my insurance claim. His efficiency, clear communication, and willingness to go the extra mile made what could have been a stressful experience much easier. I would highly recommend Stephen and greatly appreciate all his help.

Reply from Linley & Simpson
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