Linley & Simpson Reviews 

4,793
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,258 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for providing excellent advice, making property viewings welcoming, and ensuring every question is answered promptly. People buying and renting homes note that communication is exceptional, with team members going above and beyond to make the entire process smooth and stress-free. However, some reviewers were not happy with administrative delays, experiencing slow responses and poor internal communication regarding maintenance and property management. A few people also mentioned experiencing unhelpful service, stating that they encountered difficulties when trying to get issues resolved or get clear answers from staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are efficient, very helpful, and... See more

Service

Users describe positive interactions with service, highlighting a smooth, professional, and friendly process... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Response time

Customers had positive experiences with response time, consistently noting that staff members provided... See more

User experience

Reviewers mention positive feedback about user experience, describing the process as easy, hassle-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently moved into a property with Linley & Simpson and so far we cannot fault them! Works that have needed to be completed have been done promptly and any questions we’ve had have been answered st... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice and service throughout the process of selling the house. Excellent sales advice from David, Excellent sales process achieving a good price, Sadly the first buyer cou... See more

Company replied

Rated 5 out of 5 stars

Karla was absolutely amazing throughout the entire process. It’s my first time renting and she was so helpful and gave great advice. Not being from Harrogate, she told me lots of really useful informa... See more

Company replied

Rated 5 out of 5 stars

We have been with Linley and Simpson for some years now as Landlords and we have always found them to be very prompt and helpful when problems have cropped up with our flat. This benefits both our ten... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Rental Agency

About Linley & Simpson

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(4,793)

1,183 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently moved into a Linley and…

I recently moved into a Linley and Simpson rental and the experience was great. Magni, Morgan and Michelle made the process really simple, from identifying the right property, supporting during the viewing then though the application process and final process. I'm happy to recommend them.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

We have had a very positive experience…

We have had a very positive experience with Linley & Simpson in managing our rental property. Most recently, Mia Barker handled the replacement of a cooker very efficiently, keeping us well informed, obtaining alternative quotes and helping to coordinate the work through to completion. Communication throughout was clear, responsive and professional, which made the process straightforward for us as landlords. Many thanks to Mia and the team for their support.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, we had an unknown issue with the smoke alarms and Grace Smithson flagged this and it was resolved on the same day,

Really friendly and helpful service, highly recommended.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Special thank you to Tyla at the…

Special thank you to Tyla at the Holmfirth branch - after plenty of phone calls it was so nice to finally meet, Tyla came to do a routine inspection on the property that I rent and was incredibly patient with me when I had to reschedule due to eye operations and such like. I would recommend Linley & Simpson to any of my friends or family looking to rent a property. The whole team are lovely and always willing to help you wherever they can, and look after their tenants well. Thank you Tyla for all your recent help Jon :-) :-)

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Claira Benwell was very helpful and responded quickly to my enquiry. She resolved my issue efficiently and made the whole process smooth and easy. I really appreciate her prompt and professional support. Highly recommended!

10 September 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for taking the time to write such a lovely review. I am delighted to know your issue was resolved efficiently, and I would be happy to help with anything in the future.
- Claira.

Rated 4 out of 5 stars

Issues resolved

Thank you so much to Kayleigh who, since her arrival at the Ripon branch has communicated promptly and professionally and has managed to resolve an ongoing issue I had . She has reassured me and made me feel listened to . I am very encouraged that the branch is now in good hands and I want to thank Kayleigh for helping to sort things out in such an efficient manner.

9 September 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for taking the time to share your feedback. We are sorry to hear that you have been disappointed with your experience.

We understand that you have been in communication with the Branch Manager regarding the matters you have raised, and these are being addressed directly with you. We appreciate that you have found the situation frustrating and regret that your experience has led you to make the decision to change agents.

We hope that the ongoing communication with the Branch Manager will provide you with the opportunity to resolve the outstanding matters.

Rated 1 out of 5 stars

Having to fight to get my deposit back

Having to fight to get my deposit back, unsubstatiated claim against my deposit with no evidence provided. It's been almost a month and a half. This company is laughable, they are purely incapable of managing properties. We had so many issues with them during our tenancy. If you have a choice don't rent with them.

8 September 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for taking the time to share your feedback. We are sorry to hear that you have been unhappy with your experience and would welcome the opportunity to look into the concerns you have raised.

Unfortunately, we have been unable to identify your tenancy from the information provided in your review. If you could contact us at feedback@linleyandsimpson.co.uk with some further information, including the property address and any relevant details, we will be able to locate your records and investigate the matters you have raised.

We take concerns regarding deposit charges, property management and the handling of maintenance issues seriously, and would be keen to review the circumstances surrounding your experience.

Rated 5 out of 5 stars

The staff at this agency go the extra…

The staff at this agency go the extra mile to look after their clients.
Of particular note, Wendy Passmore and Paula Dunham made our life very easy by delivering on what they promised. Not a common experience in today’s world.

7 September 2026
Unprompted review
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Reply from Linley & Simpson

It was an absolute pleasure to assist you, and we thank you for your kind words. We are glad we could make life a little easier for you!

Rated 5 out of 5 stars

A very good service we got from…Keyleigh Hardy

A very good service we got from Keyleigh Hardy. The machine is working perfectly

4 September 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your lovely review Admire! Im pleased you are happy with your new washing machine and that I was able to help resolve the issue quickly for you!

Rated 5 out of 5 stars

House sale

Completed a house sale recently and was really impressed with Courtney Austin at Linley and Simpson, who was very proactive in dealing with any questions and ensuring everything progressed well. Really impressed!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Karla was great throughout the entire…

Karla was great throughout the entire process. We really appreciated how helpful, supportive and approachable she was throughout. She went above and beyond to make the whole experience as easy and stress-free as possible.

Thank you so much, Karla, for all your help and support!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

I recently leased a property through…

I recently leased a property through Linley & Simpson. They found the tenant, did the checks and put all the lease paperwork in place. Easy and hassel free.

2 September 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your lovely feedback! We’re delighted to hear that you found the process of leasing your property with Linley & Simpson easy and hassle-free.

It’s great to know that we were able to take care of finding the right tenant, completing the necessary checks and putting all the paperwork in place smoothly. We really appreciate you taking the time to share your experience with us!

Rated 5 out of 5 stars

I would like to acknowledge and commend…

I would like to acknowledge and commend - Keyleigh Hardy; the swift response in addressing the issue, as well as the proactive follow-up until a successful resolution was achieved. Your professionalism and commitment to excellent service as greatly appreciated. Keep up the outstanding work.

24 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you so much for your lovely review Samauel! It was a pleasure to help with your maintenance issue and im pleased this could be resolved for you quickly!

Rated 5 out of 5 stars

Lynley & Simpson: a great team effort :)

Lynley & Simpson in Harrogate have sold 2 houses for my partner and myself recently with no issues at all. They got us both a good price in very little time and were very professional and friendly in their dealings with us. Their Sales Progressors (Cal Siswick and Courteney) in York have been a massive support in terms of communicating with solicitors and other people in the chain which has made a big difference when negotiating the stressful phases of exchange and completion.

28 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your review, we do appreciate your very kind words. All the best in your new home.
- Cal and Courtney

Rated 4 out of 5 stars

Easily contactable and mostly helpful

Easily contactable and mostly helpful!
I was in contact with Lauren at the Sheffield office, who was very helpful especially as I was unable to visit the properties in person (my issue!). Smooth process and helpful move in. The property itself did need some cleaning upon move in, though that is likely more due to the nature of the house share as opposed to the agents!

29 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your review, it is wonderful to read you found the move in process to go smoothly overall! Thank you for the special mention to Lauren, as it is good to hear she was responsive and helpful. In shared houses all tenants are responsible for the cleanliness of the communal arears however we do ensure inspections are done every 6 months to ensure they are maintained to a certain standard.

Thank you for your feedback and we wish you all the best in your new home!

Rated 5 out of 5 stars

Great service

Lauren Turnbull helped me through my move from the viewing to the move in and was fantastic, really polite, helpful and efficient and made a fast, potentially stressful process really easy and seamless

31 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thanks so much Dean, it’s great to hear that Lauren was polite, friendly and helpful!

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