Lila Beauty Reviews 

139
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Out of all the beauty sites, Lila Beauty never fails to deliver. delivery is consistently so fast - i put through an order and within a day or two, it arrives. Same experience, time after time. Thank... See more

Rated 3 out of 5 stars

I’ve ordered from this company for years and have always been happy with their affordable prices and fast shipping. However, their returns policy is disappointing. They do not offer refunds or store... See more

Rated 5 out of 5 stars

Heard amazing things about Krave Beauty, along with many other K Brauty lines but knew it would be pricing. Came across Lila Beauty, who’s website was easy to navigate and pricing better then other bu... See more

Rated 5 out of 5 stars

My parcel arrived surprisingly quickly, I was eligible for free express shipping but had accepted possibility of delays with the current COVID-19 situation. All my products arrived safely the next day... See more

Company replied

Company details

  1. Beauty Supply Store

Information provided by various external sources

Buy Best-Selling Korean and Japanese Skincare and Makeup Products in Australia at Lila Beauty. See Skincare and Cosmetics from all the leading Asian Beauty Brands. Free Shipping available. Afterpay and Zip Pay available.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

139 reviews

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No recent history of asking for reviews

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4.6

All reviews

(139)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick Delivery - Competitive Prices

My order was delivered quickly and the products arrived in perfect condition. The prices at Lila Beauty are very competitive - I will definitely order from this company again [Beauty of Joseon]. Also, the free samples (and the sweet) included in my order were a nice touch - thank you :)

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Made a very large order on a Friday…

Made a very large order on a Friday late at night and received the order by Monday morning. Packaged great, all products arrived and in perfect condition. I will definitely be ordering again.

9 June 2025
Unprompted review
Rated 1 out of 5 stars

Buyers Beware!

Buyers Beware!! This website has horrible customer service with 0 care factor after the purchase has been made. On this occasion, one of my products was broken and leaking and once I got in touch with Lilabeauty, they did not want to claim any responsibility for this damaged product. I have sent numerous emails and have since gotten no response. This is appalling and I hope no one else runs into this situation because they do not reply back or acknowledge my emails at all.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled with my purchase

Absolutely thrilled with my purchase! The product is amazing — it exceeded all my expectations. Shipping was incredibly fast, and everything arrived in perfect condition thanks to the secure and thoughtful packaging. I'm genuinely impressed by the quality and service. Highly recommended!

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent website

Fast shipping (Australia metro), authentic items as far as I can tell, good descriptions of items, good/accurate photos, decent sales and product options. Very happy with Lila Beauty and choose it over other sites offering similar products. Also really appreciate the samples included in orders and the lolly :)

28 April 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Such an amazing experience the cream I ordered came immediately was very very reasonably priced and they even sent a free sample and a high chew (made my day) :))
The best online shopping experience I’ve ever had!
I also ordered on Monday and my cream arrived on Friday,
Couldn’t recommend more xx

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Ordered from them about 5 times

Ordered from them about 5 times. Always shipped really quickly and never had any issues. The only place I order my k beauty from. The best prices I've been able to find.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Love Lila Beauty!!

Love Lila Beauty!!! They are reliable, cost effective, authentic store and products (covers almost all K Brands) fast shipping and sales all the time. If you subscribe to their emails, you'll get updated with latest sales on brands. Emails are responded to efficiently and not a single email thus far has been ignored from my end. John is friendly and communicates with respect. I am a repeated customer with Lila and will surely only get my K Beauty products from them. Have tried a couple others but always find myself back with Lila. There is a sense of comfort knowing my products will arrive and it will be authentic. Returns are easy (haven't done one myself but have read from others). John gives free samples in accordance to how much has been purchased. He balances this out to be fair to all his customers. They are currently having a sale on all Medicube products (the craze right now) however, I've always been a Medicube, Medi peel and Mizon fan. Try Lila, you won't regret it at all.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

They took special care of me during the return process and were very helpful. Thank you very much 🙏🏻

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Great experience!

I ordered Thursday morning, it shipped Thursday afternoon and came Friday!
I first ordered from them because they are significantly cheaper than other Australian K-beauty sites and I’ve ordered many times since because every single time I get exactly what I order, fast, in great condition and with a bunch of samples.

28 June 2024
Unprompted review
Rated 1 out of 5 stars

Missing 1 of 3 items from my order

Missing 1 of 3 items from my order, sent an email and got confirmation they received the email but no one has reached out, been 6 business days.

21 June 2024
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Hi Kate, I am sorry to hear that there was an issue with your order. I also couldn't locate a ticket here so can you please kindly advise me of your order number so I can check on this for you, thank you.

Rated 5 out of 5 stars

Amazing experience at Lila beauty

First time ordered at Lila beauty, I was surprised to receive my order within a week, and even given some free samples. That’s why I keep coming back ordering here since I know Lila is a trustworthy website with competitive prices, novel brands updating every day and quick delivery

11 November 2023
Unprompted review
Rated 5 out of 5 stars

Fast delivery, well priced products

Placed my order on a Monday and received it in 2 days despite me living in a rural/regional area in Australia! All products are genuine with long expiry dates at competetive prices with other websites. Very happy as a returning customer to see their product quality and delivery service well maintained since 2021. Great job lila beauty, you've just earned another loyal customer!

18 October 2023
Unprompted review
Rated 5 out of 5 stars

My #1 store for K-Beauty

I'm a huge regular at Lila Beauty and constantly make orders from their website and eBay store. Their free shipping caps are so great and they always pack and ship quickly so I know to always come here when I need something urgently. Prices are actually around the same price or cheaper than Seoul (cheaper than Olive Young I've found). They stock old favourites, some more unknown brands and the latest brands. I'm so grateful to have Lila in Oz.

8 September 2023
Unprompted review
Rated 5 out of 5 stars

LILA BEAUTY IS THE BEST

LILA BEAUTY IS THE BEST
I honestly wasn’t sure whether to trust Lila beauty or not because I wasn’t sure if it was a safe website but it’s not a scam. It’s so worth because it has cheap prices and the package Shipping was super fast it came in a few days, extremely satisfied wow !!
Good luck 🌿

2 August 2023
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Thank you Mondira for your review :)

Rated 5 out of 5 stars

LOVE

Prices are so low and delivery is super quick! My order was delivered in 2 days! And they included a little treat which is so cute. Absolutely love.

23 May 2023
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Thank you Chelsea for your review :)

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