Lightmalls Reviews 

582
•
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Very friendly customer service that helped me when I had tracking info questions. Item arrived in reasonable time in good condition. Thanks again!

Rated 1 out of 5 stars

3 to 5 working day fast delivery paid for. Delivered 22 working days later.. unacceptable. They take no responsibility for the fradulent delivery claims. Won't even engage in dialogue for ridiculous... See more

Rated 5 out of 5 stars

My item was delivered at the end of the 10 days timeframe which they said it would be delivered. At the 8th day, I inquired about the exact delivery date. Liang was curteous and said it should be deli... See more

Rated 1 out of 5 stars

I ordered four 8-cell (9.6v) 1800 mAh NMh battery packs. They are useless. They get hot at only 200mAh charge, false-peaking continually. After coaxing 1800 mA into them, the best they can deliver aft... See more

Company replied

Company details

  1. Lighting Store

Written by the company

Professional Outdoor & LED Products


Contact info

3.5

Average

TrustScore 3.5 out of 5

582 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(582)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recommend the site

I received my lamp HC65 V2 today. Unfortunately, it doesn't work. Is BREAKDOWN
After contact with the sales department does, I will let you know that it is a serious site.
I had a problem upon unboxing. The customer service and the technician have properly assessed the problem. I'm waiting for the new battery. Thank you. A malfunction can happen anywhere. I recommend this site for its prices and after-sales service ...

19 February 2022
Unprompted review
Rated 5 out of 5 stars

Headlight gaurd for BMW GS Adventure

I am very pleased with the headlight guard I bought for my GSA. I didn't think I would recieve it as quick as I did.
If I had a question, I recieved an answer the same day.
Quality of the product was
fantasic. 5 Stars Vern P

9 February 2022
Unprompted review
Rated 1 out of 5 stars

Caution, difficulties with returns

This company provides genuine Magicshine lights at a great price. However if you have any faults with your purchase, you will be unable to return the light unit, (if it has a battery) using Royal Mail.
Initially customer service were very helpful. Now I'm being repeatedly told "we posted it to you, you post it back" I have tried three different post offices, all refused to accept the light.

25 January 2022
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hello, if the product is faulty and cannot be sent back for repair, you can contact us, we will provide you with your local after-sales service point, and you can go directly to the local repair point for repair.

Rated 5 out of 5 stars

Excellent Experience; Great Price

Based on the disparate ratings, I was a bit reluctant to try this outfit, but the pricing was excellent - plus no ST and no S/H, and I was in no great hurry for the Nitecore TINI2 flashlight I wanted to purchase. So I decided to give it a try.

Received immediate confirmation, with a promise to send along a Tracking No. within a few days. Arrival time was plainly stated as "8 - 20 days." Shipments originate from you-know-where, and given the vagaries of international shipping, customs, and USPS delays, I suppose the "wide window" in ETA is warranted.

Sure enough, it did take most of 20 days, but the Nitecore flashlight arrived in perfect condition, sealed and brand new. I have now fully charged it and it works like a charm.

YMMV, but based on this transaction I would not hesitate to recommend this outfit - and I will surely do business with them again.

Steve Ferris
SW FL

23 January 2022
Unprompted review
Rated 2 out of 5 stars

Placed order in mid November hoping to…

Placed order in mid November hoping to have by Christmas. Now Jan.17th and have seen no sign of my order. They have responded to my inquiries hence the two stars. Will give them a little more time before I cancel order.

20 January 2022
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hello,
I'm really sorry for the inconvenience, due to COVID-19 the logistics may be a few days behind the estimated delivery time. can you please provide us with your order number? So that we can urge the carrier to expedite delivery for you.

Rated 5 out of 5 stars

Lightmalls shopping China

This is the first time i used Lightmalls in China i ordered an expensive battery charger,i must say they responded
to my emails quick and i was so surprised how quick i received my packet just over a week,if i order something on ebay from the UK takes longer most of the time Aliexpress 3 to 4 weeks,

14 January 2022
Unprompted review
Rated 5 out of 5 stars

Just writing a review on my recent…

Just writing a review on my recent purchase. Although my parcel got delayed due to certain circumstances which is beyond their control. The customer service was able to help me follow up where my parcel was so I was very happy when I finally got them. I will definitely order here again. Also the quality of item was very good and Im happy with my purchase. Thank you lightmalls.

5 January 2022
Unprompted review
Rated 5 out of 5 stars

Recommended

I've been using Lightmalls for quite a few years.
I have always been very happy with my purchase and the service I have received.
They are extremely competitive against high street prices.

31 December 2021
Unprompted review
Rated 5 out of 5 stars

Great product and service

Very happy with the service. It took a little bit of time to get here but the customer service was very responsive and made sure delivery came as expected. Well packed, I have bought this product a few times and keep coming back for more. Thank you to everyone that helps on the orders, even during the busy holiday seasons.

25 December 2021
Unprompted review
Rated 5 out of 5 stars

It took a little time to get to Canada…Excellent Service

It took a little time to get to Canada but that was Covids fault - it arrived a few weeks late but worked great/ my correspondence was always answered promptly and they addressed my issues in a timely manner - taking into mind that I’m in Canada and they are on the other side of the world .

25 December 2021
Unprompted review
Rated 4 out of 5 stars

Ordered a Head lamp 17days before…

Ordered a Head lamp 17days before Christmas. Was a little nervous. Promised 7-15 day shipping, The order came in day 16 Slight delay in Chicago USPS (2days) I was able to track shipping from China to US and then once it hit USPostal service last mile. Very accurate. All things considered I am very pleased.

Will order from them again. Price was very very good Product was just what was ordered. Great job

24 December 2021
Unprompted review
Rated 5 out of 5 stars

Good customer met service, good product.

Despite the mixed reviews that I initially read, my experience was very positive. I did contact customer service once to ask for status and the response was prompt and honest. The light arrived well packed and works perfectly. Would recommend Lightmalls 100%.

24 December 2021
Unprompted review

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