Lightmalls Reviews 

582
•
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Very friendly customer service that helped me when I had tracking info questions. Item arrived in reasonable time in good condition. Thanks again!

Rated 1 out of 5 stars

3 to 5 working day fast delivery paid for. Delivered 22 working days later.. unacceptable. They take no responsibility for the fradulent delivery claims. Won't even engage in dialogue for ridiculous... See more

Rated 5 out of 5 stars

My item was delivered at the end of the 10 days timeframe which they said it would be delivered. At the 8th day, I inquired about the exact delivery date. Liang was curteous and said it should be deli... See more

Rated 1 out of 5 stars

I ordered four 8-cell (9.6v) 1800 mAh NMh battery packs. They are useless. They get hot at only 200mAh charge, false-peaking continually. After coaxing 1800 mA into them, the best they can deliver aft... See more

Company replied

Company details

  1. Lighting Store

Written by the company

Professional Outdoor & LED Products


Contact info

3.5

Average

TrustScore 3.5 out of 5

582 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(582)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service throughout

Great service throughout, we had a problem with parcel not been delivered after confirming the delivery company had lost the parcel, after lightmalls had confirmed what had happened to the first parcel without contacting me and without hesitation they had started to process another parcel to be sent out. Second parcel has arrived. Batteries have been charged and used with great success. Great batteries more power than originals
Great customer services good easy to view website with reasonably priced goods for sale. I will use again give them a go.

6 September 2021
Unprompted review
Rated 1 out of 5 stars

I can’t rate something that I have…missing

I can’t rate something that I have never received!

3 September 2021
Lightmalls logo

Reply from Lightmalls

Hello,
logistics shows that your package has been successfully delivered on September 9th, tracking number: 4006318430583461
You can check from here:
https://t.17track.net/en#nums=4006318430583461

Rated 5 out of 5 stars

Just bought ARCHON DH40 there

Just bought ARCHON DH40 there. Delivered within 20 days to Russia. I chose a free delivery option. The only disadvantage - parcel tracking doesn't work in Russia, but I wrote to support and they actually helped me to understand where is my parcel. I would definitely recommend buying here.

1 September 2021
Unprompted review
Rated 3 out of 5 stars

Battery pack works as expected

Battery pack works as expected. It doesn't hold a charge very long and needs to be recharged often. Also the connecting pins are loose which requires a bit of dexterity to get the charger connected properly. Other than that it works fine. We'll see how long it lasts.

21 August 2021
Lightmalls logo

Reply from Lightmalls

Hello, if you have any problems with the product during use, you can contact us and we will handle it for you.

Rated 5 out of 5 stars

Even though I didn't realize til after…

Even though I didn't realize til after I ordered that they were being shipped from out of the country, they still made it in plenty of time for our dive trip overseas. Thanks for the great product, these were impossible to find locally in a major city and overpriced on many websites. will shop LIghtmalls again. thanks!!!!

20 August 2021
Rated 1 out of 5 stars

Do Not Buy

The product that I received was not what I expected. I wasn't even provided a tracking number.

17 August 2021
Lightmalls logo

Reply from Lightmalls

Hello, is there any problem with the product? You can contact us by email service@lightmalls.com

Rated 2 out of 5 stars

I have yet to receive my battery that I…

I have yet to receive my battery that I ordered on July 18. Your website states: "Once we confirm your payment and finish processing your order, your items will be immediately packaged and shipped to your destination." I would not use those words as it doesn't seem like it was immediately packaged and shipped..

9 August 2021
Lightmalls logo

Reply from Lightmalls

Hello, we have found that your package has been successfully delivered, tracking number: 9374869903507114307330

Rated 5 out of 5 stars

Very informative and intuitive TRUST exam.

Very informative and intuitive. I even had my cousin take the TRUST exam before he bought a drone. And he found the exam very informative, knowing the rules and regulations will help him and myself to fly our drone safely. Keep at it with your informative videos to have more recreational pilots enjoy the hobby.

8 August 2021
Rated 1 out of 5 stars

I precieve as a scam.

I precieve as a scam.
My parcel did not come even though I payed for fast shopping. 1.5 month later they stopped answering my emails after they kept going about a investigation who's fault it was that I didn't recieve my parcel instead of just making sure that I recieve the good I payed for.

I can only give a warning heads up

5 August 2021
Lightmalls logo

Reply from Lightmalls

Hello, have you not received the product you purchased? If not, please contact us via email and we will send you a new one.

Rated 1 out of 5 stars

Ordered a bike light

Ordered a bike light, the on/off button fell of after a short firdt ride. Mailed with image as requested and chased. Finally I was asked to pay £10 postage for a new switch, when I refused to pay they suggested I send the light back at my expense. Terrible customer service and cheaply made products. Check other reviews, I'm not the only one who has the same opinion.

2 August 2021
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hello, I am really sorry for the inconvenience. The product is within the warranty period. We can provide you with a new switch for free. You only need to bear a small shipping fee. Or when you buy the product next time, we will give you free Give a switch as a gift.

Rated 1 out of 5 stars

Never received my parcel

Never received my parcel, they are thief :-((

6 July 2021
Lightmalls logo

Reply from Lightmalls

Dear Friend,
We are really sorry.
We are online searching for the tracking info.
The goods have been Successfully delivered to your letter box on May 3
Track number is:YT2111021266101323
you can track it from:https://www.yuntrack.com/Track/Detail/YT2111021266101323
Could you please ask your family has to help to sign?
Also call the local post office query results.
If you have questions,please leave a message to us.
Best Regards

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