Lighting Direct Reviews 

Ordering was easy from the website.
Great value for money, a good selection of bulbs to choice from.
The order updates and delivery very good.
The product itself good quality. Overall I would rate Lighting Direct as a excellent experience

Really nice lights, good selection, good availability of products, quick delivery and good price. The lights are well designed - really convenient.

Lovely lights, super fast delivery, received in time for Christmas, thank you.

Extensive range of products and prompt delivery.

Bought this light on the premise that it would be delivered the next day -it wasn’t. Had an electrician booked in two days after I placed my order so lost out on money. it still had not arrived I then contacted customer service who informed me that it would be dispatched 6 days after my order date despite the website promising next day delivery so told them I wanted to cancel the order and would order the light elsewhere customer service ignored this request and sent it anyway. Will be going back and purchasing elsewhere since I don’t appreciate the false advertising!

Super fast delivery, wee bit expensive for the shipping cost but hey it arrived next day

Good prices, had to wait for delivery but was aware of this when I ordered

Ordered a couple of lights which were on back order. However after a week or so found them elsewhere so emailed customer services to cancel. Heard nothing then chased again a couple of days later. Still nothing then get a delivery notification. Total pain for them and me now I have to return them because they couldn’t be bothered to reply. Really annoyed and may be this review might spark a response let’s see. Avoid if you ever think you might need to raise a question or make a change

The ceiling lamp I ordered was delivered next day, but was damaged in transit. Lamp was replaced following use of the returns process and was delivered the following day.
In my opinion the packaging used was inadequate and was a contributory factor in the damage occurring. the packaging of the replacement was no better, but we obviously got lucky 2nd time around.

I would also say that FedEx aren't doing you any favours here. The first delivery showed signs of damage to the box and had obviously had a rough trip. The replacement was first scheduled for delivery between 08.50 and 12.50, but eventually turned up at 15.55, when it was abandoned on the doorstep.

I'm currently awaiting collection of the original damaged lamp via FedEx, so we'll see how that goes!

NB: I'm also out of pocket for packing tape, etc to enable the return of damaged lamp.

All in all, a little disappointing all around.

Ordering and delivery was all quick and easy however I have been trying for over a week to return the item. I paid £6.50 for a return which was supposed to be the next day and have spoken to several customer service agents who each time apologise and tell me it will be collected the next day. I have emailed and also left a telephone message but no one ever gets back to me. Must be the worst customer service I have experienced in a long time.

Easy to use website making the purchase of multiple items quick with an equally easy payment process. I needed to contact customer services to ask for the order to be split and I did this through email. I received a phone call within 48 hrs which I missed. On returning the call within the hour they knew exactly why I was phoning and resolved my query straight away.

Really positive experience and excellent customer service! I will definitely return and recommend this company to others!

Thank you Lighting Direct!

The bedside lamps were the perfect look and colour for my newly decorated room. They weren’t in stock so I preordered them and when I called for an update, I received the utmost courtesy and help. Very pleased.

Well the delivered was smooth and quick. However still waiting to hear back from the company regarding incorrect order. I ordered 2 x light fittings and 3 x lamps however only received 2 x lamps. I have contacted customer service and waiting to hear back. Other than that. Great company.

Supply and delivery was good but not happy with the product I wanted battery operated external fairy lights but the lights I received are mains power so I need to run a power cable from inside my house to the lights. I will purchase more lights from a different manufacturer.

The £90 lamp from this company didn't match the picture. It looked smooth grey in the picture and turned out to be bumpy white. It looked defective in manufacture - either that or was totally misdescribed. When I tried to return it, FedEx turned up completely without notice when I wasn't in and didn't offer an alternative date/time. They said I'd have to reinitiate the process of return (costing me now 2x£6.50). When I tried to reinitiate the process the website wouldn't let me, so I had to email customer services. Radio silence. So I've wasted £90 on a defective light + £6.50 for a non-return. I feel like I've been scammed.

I put an order through to this company online on 9th November 2025. Eventually after having to chase I got part of my order, the light fitting, within two days of said chasing. But now 11th December and I am still awaiting the light bulbs ordered at the same time as light fitting. Customer service email not being replied to apart from standard thank you and giving a customer number. If they can't provide goods after a month, money should be refunded.

Lovely lamps.

Well laid out website - clear photos and informative. Ordering was straightforward and emails sent to update order progress.

Received porch light, delivered swifly and looks great.

Customer services very efficient and responsive.