Lighting Direct Reviews 

2,742
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Excellent customer service, friendly and helpful staff member. Super efficient service, my lights were delivered the very next day from ordering. A member of staff helped me with my choice. I wish a... See more

Rated 1 out of 5 stars

I ordered 2 light fittings and received the bulbs the next day, without the fittings. I spent the next 4 days requesting information on the lights to be told every day, they were being sent. I have no... See more

Rated 5 out of 5 stars

I am Very happy with my purchase. The light was exactly as described and shown in the picture. very good quality too. I ordered the light at 9pm & it arrived by 10:30 am the next morning!! Can’t... See more

Rated 5 out of 5 stars

Ordering was easy and delivery was amazing, lights are so smart and compact and look more than they cost, would def buy again from here, 10/10 happy!!

Company details

  1. Home & Garden

Information provided by various external sources

Lighting Direct - Browse through our wide variety of outdoor lighting, wall lights, ceiling lights, kitchen lights, bathroom lighting and kitchen lights.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 74% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(2,742)

257 reviews in the last 12 months

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Rated 5 out of 5 stars

Super fast despatch/delivery.

Placed an order at 11.05 on a Sunday morning (when the rest of the world has barely made it out of bed) and was delivered 10.20 the following morning. Free delivery in under 24 hours, with no uplift for express delivery. Remarkable! You can’t ask for better than that.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Really easy website to navigate, great choice of lights at good prices. And OMG efficient ordered on a Saturday night delivered Monday morning 😊

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Products well packaged. Good quality picture lights . Will definitely order again from this company.
Thank you !

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service which goes beyond what…

Amazing service which goes beyond what they publish. I placed an order for an outside wall light at 9:15 in the evening which is 30 minutes after Lighting Direct's published cut off and they still delivered the following morning.

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Micro sized bulkhead light!!! And rip off postage costs

I ordered a VERY expensive bulkhead light.

They charged me £4.16 postage AND PACKAGING

what came was the smallest bulkhead light I have ever seen. On looking back the dimensions are right at the bottom of the page you would seriously struggle to get a normal light bulb in this fitting.

Not only that, the glass has defects. Air bubbles from manufacturing,
The fitting itself looks sturdy. But it’s not even put together. You have to fit the bulb holder yourself.

Completely shocked by the tiny unusable size of this thing. I go onto the returns and they want to charge me £7.50 to return it. Nearly double the original charge which included packaging.

I’ll NEVER shop with these again. It was supposed to be a trial purchase to start using them. But that won’t happen.

Think I’ll be making a bank charge back claim Instead and filling out a trading standards notification through citizens advice!!

6 November 2025
Unprompted review
Rated 2 out of 5 stars

Service was absolutely fine with…

Service was absolutely fine with appropriate communications before delivery.
Sadly the product (wired outdoor lighting set) itself fell well below expectation.
The connection wires are made of soft thin plastic and within 3 days have been destroyed by squirrels, birds, etc.
For an outdoor product I would expect robust materials. This is certainly not the case and my purchase is now beyond repair.
Would not recommend.

3 November 2025
Unprompted review
Lighting Direct logo

Reply from Lighting Direct

I am sorry that you feel your experience shopping with us wasn’t as it should have been.
Let us know please if we can assist further.


Kind regards
The customer care Team

Rated 5 out of 5 stars

A mark of a great company is how the…

A mark of a great company is how they act when things go wrong and Lighting Direct made it so easy to resolve an issue I flagged with them. Not only that they did it super quick. I wouldn't hesitate to buy from them again knowing I can trust them to help if needed.

3 November 2025
Unprompted review
Lighting Direct logo

Reply from Lighting Direct

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.


Kind regards
The customer care Team

Rated 3 out of 5 stars

Nice idea but needs to be better quality

Not put up the lamp yet it. It was delivered promptly and there was too much packaging- it was well-packaged against damage but then dispatched in a huge box.
The wood on the lamp is real wood not wood effect, unfortunately the way I could tell is because of the splintered end, it had obviously not been sanded smooth. Painted finish was smooth, slightly darker than website images.
Providing it works when we put it up, we'll keep it as my husband doesn't care about this quality of finish and it's going in his office. I would have returned it.

1 November 2025
Unprompted review
Lighting Direct logo

Reply from Lighting Direct

Sincere apologies your order arrived with the packaging less than pristine. Let us know please if we can assist further.


Kind regards
The customer care Team

Rated 5 out of 5 stars

Good price

Good price, well packed and delivered on time.
What more is there

1 November 2025
Unprompted review
Lighting Direct logo

Reply from Lighting Direct

Thank you, we look forward to you shopping with us again soon.
Kind regards
The customer care Team

Rated 2 out of 5 stars

customer care “Delays are common”

Email communication prior to purchase was painful, like pulling teeth. Was then told “delays are common” with no notion to improve matters.

29 October 2025
Unprompted review
Lighting Direct logo

Reply from Lighting Direct

I am sorry that you feel your experience shopping with us wasn’t as it should have been.
Let us know please if we can assist further.


Kind regards
The customer care Team

Rated 4 out of 5 stars

These are reasonably priced and look…

These are reasonably priced and look great. Ensure you screw the plate in and don't rely solely on the adhesive backing.
If you're prepared to just switch on occasionally (batteries will obviously run out if on permanently) but don't want the cost and hassle of having an electrician wire in permanent lights, these are a great solution. I have 3 up and they add gravitas to an artwork, even when not illuminated.

30 October 2025
Unprompted review
Lighting Direct logo

Reply from Lighting Direct

Thank you so much for your lovely feedback.

Kind regards
The customer care Team

Rated 5 out of 5 stars

Prompt delivery of a good

Prompt delivery of a good, simply designed and sound product.

24 October 2025
Unprompted review
Lighting Direct logo

Reply from Lighting Direct

Thank you, we very much value our customer’s feedback.


Kind regards
The customer care Team

Rated 5 out of 5 stars

Excellent professional service.

Excellent professional service.
Really pleased and would highly recommend.
Melvyn Broady

28 October 2025
Unprompted review
Lighting Direct logo

Reply from Lighting Direct

We work very hard to provide excellent customer service so thank you for your acknowledgement.

Kind regards
The customer care Team

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