Lightfoot Reviews 

1,322
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers had a great experience with this company. Customers truly love the mobile application because it successfully encourages safer driving habits and offers fun weekly competitions with exciting prizes. Many users also appreciate the incredibly helpful support team, noting the remarkable ease of setting up their accounts and getting started quickly. Some reviewers were not happy with the device sensitivity, specifically mentioning that it triggers false alarms when accelerating on motorways or climbing steep hills. A few consumers also noted that the loud audio alerts can be quite distracting, and that the platform does not always provide clear explanations regarding score reductions.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, finding the platform simple to use and great for... See more

Product

People report ambiguous experiences with product, as opinions are heavily divided on its performance. While... See more

Application

Users describe positive interactions with the app, noting that it helps improve driving skills and... See more

Staff

Customers consistently note positive experiences with staff, praising the excellent customer service and fast... See more

Competition

Consumers find competition to be a positive experience that encourages better driving habits and offers great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good App, makes you drive safer naturally, the odd small prize is a great incentive My only gripe, is you can't see how and why youve scored what you've scored, that would be beneficial to to see... See more

Company replied

Rated 5 out of 5 stars

After having a mid route change of van, I was awarded five penalties on my original vehicle. I contacted Lightfoot to explain that a change of vehicle had occurred and the penalty points were at a t... See more

Company replied

Rated 5 out of 5 stars

Expectations set, managed and surpassed! Great customer service, realistic pricing and an outstanding result. genuinely a lovely guy to deal with and deserves to be very successful! We'll use Colin a... See more

Company replied

Rated 5 out of 5 stars

I've driven for over 40 years and can honestly say that lightfoot has taught me to be a better driver in the last few years. Even when you drive a vehicle without Lightfoot, it becomes apparent that y... See more

Company replied


Company details

  1. Telematics Service
  2. Business to Business Service
  3. Electronics Company
  4. Electronics Manufacturer
  5. GPS Supplier
  6. Software Company

Written by the company

Lightfoot has been specifically designed to help businesses run safer and more efficient fleets.​ Unlike traditional big-brother black boxes, Lightfoot is all about the driver, the human-in-the-machine, and the person with the power to make the difference. ​ Lightfoot empowers those in the driving seat to drive change by adapting their driving style through visual and audible prompts from our unique in-cab device. ​ When drivers adapt to Lightfoot's smoother driving style, they become 'Elite Drivers' (scoring 85% or above). For some drivers that’s a big change, for others a small change, for some it’s no change at all.​ ‘Elite Drivers’ receive benefits and rewards via the Lightfoot app, which includes features such as The Drivers Lottery where 1 in 10 ‘Elite Drivers’ win cash prizes every week - we are the world’s first technology to reward better driving.​ When a fleet as a whole achieves Elite status, this can result in reductions in fuel consumption and emissions of up to 15%, reductions accidents by up to 40% and wear and tear costs reduced by up to 45%. ​ Lightfoot is the only Insurer-endorsed driver safety technology thanks to validated accident reduction results seen over millions of miles of driving data. ​ Lightfoot is installed in 30k+ vehicles and is used by 50k+ drivers from more than 200 companies who are committed to safer, greener and more efficient motoring.​ If you are a business customer already using Lightfoot and require support, please contact your Account Manager or support@lightfoot.co.uk ​ ​ If you’re a Lightfoot driver – our Engagement Team would love to hear about your experience through driverrewards@Lightfoot.co.uk - the Engagement team are here exclusively to help you the drivers, not your employers. ​ We understand that changing years of driving habits can be challenging and even irritating at first. Remember, you don’t need to be perfect, the target is 85% not 100%, which gives you plenty of scope to drive in the amber and red when required and still achieve ‘Elite Driver’ status.​ We created our industry-first driver engagement platform – real cash, real rewards, real prizes, real winners – to ensure drivers are rewarded for challenge and inconvenience of adapting to Lightfoot. One in ten ‘Elite Drivers’ win cash prizes every week through The Drivers’ Lottery. ​ As a driver, you are one of more than 50,000 using Lightfoot. The vast majority of drivers are happy with the experience, but a tiny proportion (0.1%) have used this forum to express their displeasure. We hope that your experience has been a positive one and that you’re here just having a look around, but if you are frustrated and here to vent your rage then please instead contact our Engagement team via driverperks@Lightfoot.co.uk - the Engagement team are here exclusively to help you.. ​


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,322)

179 reviews in the last 12 months

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Rated 4 out of 5 stars

Good App

Good App, makes you drive safer naturally, the odd small prize is a great incentive

My only gripe, is you can't see how and why youve scored what you've scored, that would be beneficial to to see to help improve your own score.

2 September 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi Dean, thanks for your feedback. Your managers are able to see your driving in greater detail via the Lightfoot management portal, which they can then go through the finer details with you, if you feel you would like to improve.

Rated 4 out of 5 stars

I enjoy the challenge of being 100%…

I enjoy the challenge of being 100% driver stats, but it gripes that pickers get weekly payments of much more than our drivers get at Tesco.

1 September 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi Brian, unfortunately the Tesco pickers have competitions that are just for them and funded by Tesco, whereas the Lightfoot competitions are for all of Lightfoot's drivers and funded by us.

Rated 5 out of 5 stars

James sorted my issue quickly and with…

James sorted my issue quickly and with real personable service. He was friendly and made sure that the issue would be prevented for others in the future.

22 August 2025
Lightfoot logo

Reply from Lightfoot

Hi Jodie, thank you for taking the time to leave this lovely feedback, we will make sure it is fed back to James.

Rated 1 out of 5 stars

Very rarely win

Very rarely win. Have discussed with colleagues and they have same issue. If anyone wins it's usually £3. Really disappointing. Why should we even bother entering

19 August 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Just like the normal lottery there is no guarantee that you will win, but we do ensure we always offer a 1 in 9 chance of winning no matter how many people are eligible. With a chance to win up to £100 every week, we do recommend that you keep entering as you could be the next big winner.

Rated 5 out of 5 stars

Great at at tracking

Great at at tracking. Rewards and offers makes it even better.

12 August 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Thank you for the great feedback.

Rated 3 out of 5 stars

Think it's set up for a manual

Think it's set up for a manual. If I accelerate on a slip road going onto a motorway I get a 'Go steady'. However, if I accelerate, but take foot off briefly as if I'm changing gear it's fine!

5 August 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi James, please can you email in to us at support@lightfoot.co.uk so we can just verify the device settings are correct. Thank you.

Rated 5 out of 5 stars

Great system

Great system , let's me control my driving style. Has definitely turned me into a better driver.

29 July 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi Matt, this is great to hear! We are very happy you feel you are now a better driver, and wish you the best of luck in the competitions.

Rated 5 out of 5 stars

Incorrect Driver Allocation to Vehicle

Raised the query @ 14 July 2025 11:35
Resolved @ 15/07/2025 09:05

15 July 2025
Lightfoot logo

Reply from Lightfoot

Hello, This is great to see your issue was resolved in a timely manner. Thank you for leaving this great feedback.

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