LightBulbs Direct Ltd Reviews 

30,692
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Needed some ordinary bayonet fitting, 100w equivalent LED bulbs. Thought I'd try my local Screwfix and Toolstation but, unbelievably, neither had what I wanted!?!? Looked online and saw 'Lightbulbs Di... See more

Rated 5 out of 5 stars

Having only moved in three years ago this was the first kitchen spotlight that needed replacing. Taking the details from the old bulb made the ordering process simple. The bulbs arrived undamaged in a... See more

Rated 5 out of 5 stars

I have used LightBulbs Direct Ltd for several yearsl The website is always clear about what is being provided. I have had no trouble finding the correct replacement item. The delivery is always qui... See more

Rated 5 out of 5 stars

From order to delivery the service has been excellent. We found that one of the bulb was not working. Once reported the company was prompt is sending a replacement- not many companies these days are q... See more

Company details

  1. Lighting Store
  2. Light Bulb Supplier
  3. Lighting Wholesaler
  4. Office Supply Store

About LightBulbs Direct Ltd

Written by the company

Lightbulbs Direct: Your One-Stop Lighting Shop

Lightbulbs Direct is the UK's leading online retailer for all your lighting needs. With over two decades of experience, we offer an unparalleled range of high-quality light bulbs and fittings at unbeatable prices. Our knowledgeable team is passionate about lighting and dedicated to helping you find the perfect solution for your home or business. From classic incandescent bulbs to energy-efficient LED options, we've got you covered.

Struggling to choose?

Our comprehensive buying guides and informative blog are packed with tips and advice.

Let Lightbulbs Direct illuminate your world.


Contact info

4.8

Excellent

TrustScore 5 out of 5

31K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(30,692)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product

I had struggled to get halogen light bulbs which didn't fluctuate on and off and eventually break the transformer. Theirs work perfectly. Also the delivery was swift.

27 May 2025
Rated 2 out of 5 stars

Disappointed

I have ordered Crompton Lamps LED GLS 4.2W E27 Dimmable Filament (3 Pack) Warm White Clear (40W Eqv in the hope that they will lest longer than the Osram ones. Two lasted only three months and one lasted 3 weeks. They we’re meant to have a 15 year guarantee.

26 May 2025
Rated 5 out of 5 stars

Having only moved in three years ago…

Having only moved in three years ago this was the first kitchen spotlight that needed replacing. Taking the details from the old bulb made the ordering process simple. The bulbs arrived undamaged in a protective jiffy bag. I will use LightBulbs Direct again to replace my other spotlights, as the old ones appear dull in comparison.

24 May 2025
Rated 1 out of 5 stars

Shameful customer service

Shameful customer service. I’ll be honest here, one of the worst ever. I purchased some lightbulbs and I paid with one of their quick checkout payment, immediately after I noticed the wrong address but unfortunately, I couldn't do anything, my only hope was to email them, which I did exactly 30 sec after. There was no answer for two days, I sent another email, but still no answer, then had to call to finally get an answer. A rude lady just said my order was shipped and there is nothing they can do and that basically, I advised the wrong address; thanks, I know that, and that’s why you have customer service!!! Lost money and lightbulbs

27 May 2025
Unprompted review
LightBulbs Direct Ltd logo

Reply from LightBulbs Direct Ltd

Hi
We are very sorry you had problems with incorrect delivery details supplied to us when the order was placed. Unfortunately the order was placed on 24.05.25 Saturday and as we advise on our website our opening hours are 08:30am to 16.45pm Monday to Friday and then Monday 26th was a bank holiday and our offices were closed, so we were unable to make any changes, as our warehouse had already, picked, packed and shipped the order with Royal Mail whose 1st collection with us was 8am on 27th.
Again we can only apologise but we do try to help customers when they have made errors on their order but this is not always possible due to the our order picking and packing schedules.
Kind Regards
Lightbulbs-Direct Ltd

Rated 1 out of 5 stars

Shameful customer service, never had such bad customer service experience

Shameful customer service. I’ll be honest here, one of the worst ever. I purchased some lightbulbs and I paid with one of their quick checkout payment, immediately after I noticed the wrong address but unfortunately, I couldn't do anything, my only hope was to email them, which I did exactly 30 sec after. There was no answer for two days, I sent another email, but still no answer, then had to call to finally get an answer. A rude lady just said my order was shipped and there is nothing they can do and that basically, I advised the wrong address; thanks, I know that, and that’s why you have customer service!!! Lost money and lightbulbs

27 May 2025
Unprompted review
Rated 3 out of 5 stars

Not great customer service

Not great customer service, asked to make a change, heard nothing back from them, that was after talking on the phone to someone. If you can’t support your customers, you don’t have a business.

19 May 2025
LightBulbs Direct Ltd logo

Reply from LightBulbs Direct Ltd

Hi
We are very sorry but due to the nature of our ordering process, online only, we are unable to make any changes to orders as they are protected for your own security purposes and we are also unable to take payments over the phone. We can only apologise for any inconvenience this may have caused.
Kind Regards
Lightbulb-Direct Ltd

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look