Person on the phone was helpful. However, he is obviously in a call center. Between the background noise and his accent it was very difficult to understand him.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff is nice but getting work requires days -week to finalize approval and move forward. I have emergency calls still it takes time. Customers service only reads whats on my screen. Resolution he... See more
Company replied
This service has been great to work with and we were happy to renew for another 72 months. The rep Marc Wagner was knowledgeable about the service and costs and made renewing simple. I highly recommen... See more
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Kieth Gordon called us while we were online looking at what Liberty Home Guard offers, we spoke to Kieth and asked numerous questions ,he took the time to explain the plan we were interested in and t... See more
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Company details
About Liberty Home Guard
Written by the company
Protect your home’s most valuable systems and appliances.Starting at $1/day
Liberty Home Guard have been rated the #1 Home Warranty Provider by the U.S. News & World Report and received an A grade from The Better Business Bureau.
Liberty Home Guard is committed to revolutionizing the home service industry by providing customers with outstanding service and cutting edge technology to increase ease and efficiency in the home warranty process.
Contact info
Brooklyn, NY, USA, 11234, Brooklyn, United States
- (833) 544-8273
- service@libertyhomeguard.com
- www.libertyhomeguard.com
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Eduardo was very helpful and solved my…
Eduardo was very helpful and solved my problem.
1 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your feedback! We’re glad to hear that Eduardo was very helpful and was able to resolve your issue. Providing efficient and caring support is what we strive for at Liberty Home Guard.
We truly appreciate your kind words and thank you for choosing Liberty Home Guard!
Delancy was very kind
Delancy was very kind, patient, and courteous. It was my first time filing a warranty claim and she helped make it pleasant.
31 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your experience! We’re so glad to hear that Delancy was kind, patient, and courteous while helping you with your first warranty claim. We understand that filing a claim for the first time can feel unfamiliar, so it’s wonderful to know that she made the process a pleasant one for you.
We truly appreciate your feedback and will be sure to share your kind words with Delancy. Thank you for choosing Liberty Home Guard!
He had excellent customer service
He had excellent customer service; however, I am concerned about the charges. With this service I was under the understanding that it would cover anything broken in the service plan. It seems like with the service fee and my 70$ monthly fee that when they diagnose it they may charge me more.
31 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your feedback. We’re glad to hear you received excellent customer service, but we also understand your concerns regarding the costs associated with your service plan and claim.
We appreciate you bringing this to our attention. Coverage and potential out-of-pocket costs can depend on the specific terms and conditions of your plan and the circumstances of the repair. Our team is always happy to review the details of your coverage and provide clarification so you know what to expect throughout the claims process.
Thank you for choosing Liberty Home Guard and for giving us the opportunity to address your concerns.
Too many different diagnosis from…
Too many different diagnosis from different technicians. Can’t understand the person on the phone.
30 July 2026
Unprompted review
Reply from Liberty Home Guard
Hello Sandra Salazar! We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right. Thank you for letting us know about this issue.
Bathroom Exhaust Fan
Liberty Home Guard will cover the replacement exhaust fan and its installation in full. Fabio Lopez was a great help during this claim.
30 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your experience! We’re delighted to hear that Fabio Lopez was such a great help throughout your claim and that we were able to provide coverage for the replacement exhaust fan and its installation in full.
We truly appreciate your kind words and will be sure to recognize Fabio for his excellent service. Thank you for choosing Liberty Home Guard!
A follow up review:
A follow up review:
July 30. Today marks day number 70 (seventy) that we are still waiting on Liberty Home Guard to fix our refrigerator. We have been told "we're sorry" that those words are completely empty and that they appreciate our patience is also no longer valid as our patience expired for this claim about 50 days ago. Yes, over 2 months to fix a refrigerator. This company is nothing but a fraudulent song and dance team trying to not resolve or assist the customers. I would NOT ever recommend these people as their actions and words are completely against helping the client. We just received word tonight that our scheduled appointment will not longer be honored as they scheduled a technician that can not perform the necessary job--mind you, they knew at the time of scheduling that this would not be possible, but went ahead anyway. No help, compensation, or even a repaired refrigerator. BUYER BEWARE! Steven Luna (our specialized customer service representative) is also a bag of lies and false truths. I will update later as to the condition of our repair.
29 July 2026
Unprompted review
Reply from Liberty Home Guard
Hello Patrick Willis! We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved. Thank you for bringing this to our attention.
It was a pleasure working with Fabio
It was a pleasure working with Fabio. He was personable and very professional. I truly appreciated a phone call from him with an explanation of the findings and what to expect regarding the claim. It was a delightful experience!
29 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for taking the time to share your experience! We're thrilled to hear that Fabio provided such professional and personable service. Keeping our customers informed every step of the way is a top priority, and we're glad his call helped make the claims process clear and reassuring. We'll be sure to pass along your kind words to Fabio. Thank you for choosing Liberty Home Guard we truly appreciate your trust and look forward to assisting you again whenever you need us!
Sonny was patient in explaining all…
Sonny was patient in explaining all options to me and also helped me connect to the claims department as well.
29 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your wonderful feedback! We're so glad to hear that Sonny was patient, took the time to explain all of your options, and helped connect you with our Claims Department. Providing clear guidance and making the process as seamless as possible is what we strive for every day. We'll be sure to share your kind words with Sonny. Thank you for choosing Liberty Home Guard we truly appreciate your trust and the opportunity to serve you!
I had wonderful help and got set up for…
I had wonderful help and got set up for the next 14 months! I have been happy with Liberty Home Guard
29 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your experience! We're thrilled to hear that you received wonderful assistance and were able to get everything set up for the next 14 months. We truly appreciate your continued trust in Liberty Home Guard and are so happy to know you've been satisfied with our service. Our team is always here to provide support and peace of mind whenever you need us. Thank you for choosing Liberty Home Guard we look forward to continuing to serve you!
Great customer service very helpful
Great customer service very helpful. He spoke English clearly unlike some of the other customer service reps are hard to understand because of the language barrier.
29 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for taking the time to share your feedback! We're happy to hear that you received great customer service and that our team member was able to provide clear, helpful, and effective support. Clear communication is an important part of creating a smooth experience for our customers, and we’re glad we could make the process easier for you.
We truly appreciate your kind words and will be sure to share your feedback with our team member. Thank you for choosing Liberty Home Guard we’re always here to help whenever you need us!
Reply from Liberty Home Guard
Thank you for sharing your feedback! We’re glad to hear that you appreciated the direct and upfront information provided by our team. At Liberty Home Guard, we believe in keeping our customers informed and making sure they have a clear understanding of their options every step of the way.
We truly appreciate your trust and support, and we’ll continue working hard to provide a transparent and positive experience for all our customers. Thank you for choosing Liberty Home Guard!
Reply from Liberty Home Guard
Thank you for your kind feedback! We’re thrilled to hear that you had an excellent experience with our service. Providing reliable support and a positive experience for our customers is always our goal at Liberty Home Guard.
We truly appreciate your trust and support, and we look forward to continuing to serve you whenever you need us!
Luis Pena was very professional and…
Luis Pena was very professional and handled the call with ease.
29 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your feedback! We’re delighted to hear that Luis Pena provided such a professional and smooth experience. Handling calls with confidence and ease while ensuring our customers feel supported is exactly the level of service we strive for at Liberty Home Guard.
We’ll be sure to share your kind words with Luis. Thank you for choosing Liberty Home Guard we truly appreciate your trust and look forward to assisting you again whenever you need us!
Lucas Miran was great
Lucas Miran was great! He was polite, professional, and kind. He worked quickly and I could tell he knew what he was doing. Make this guy employee of the month!!
28 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing such amazing feedback! We’re thrilled to hear that Lucas Miran provided you with such a positive experience. His professionalism, kindness, and ability to quickly provide knowledgeable support are exactly the qualities we strive for at Liberty Home Guard.
We’ll be sure to share your kind words with Lucas he’ll definitely appreciate the recognition! Thank you for trusting Liberty Home Guard, and we’re grateful for the opportunity to continue providing you with excellent service. ⭐
Mr Fabio he is very Professional…
Mr Fabio he is very Professional Friendly Wonderful he is Five start Customer Service 😀 😀😀🫶🫶🫶
28 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your wonderful feedback! We’re thrilled to hear that Fabio provided you with such a professional, friendly, and exceptional experience. Delivering five-star customer service and making our customers feel valued and supported is what we strive for every day at Liberty Home Guard.
We’ll be sure to share your kind words with Fabio he’ll be happy to know his dedication made such a positive impact! Thank you for choosing Liberty Home Guard, and we truly appreciate your trust and support. 🫶⭐
Call was answered timely and handled…
Call was answered timely and handled and resolved matter quickly. The process has to repair our replace had been ongoing for 3 weeks now, so it's nice to hopefully be closer to a resolution. The rep was both professional and helpful, which was appreciated.
28 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for taking the time to share your experience! We’re glad to hear that our team was able to assist you promptly and help move your claim closer to a resolution. We understand how important timely communication and support are, especially when you’ve been waiting through the repair or replacement process.
We truly appreciate your patience and are happy to know our representative provided the professional and helpful service you deserve. Thank you for choosing Liberty Home Guard we’re committed to continuing to support you until the matter is fully resolved!
Outstanding customer service and quick resolution!
I contacted the customer support team and spoke with Lucas, who was able to resolve my concern within 3-4 minutes. Outstanding customer service and quick resolution!
28 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your feedback! We’re thrilled to hear that Lucas was able to quickly address your concern and provide such an outstanding customer service experience. Resolving issues efficiently while making sure our customers feel supported is a priority at Liberty Home Guard.
We’ll be sure to share your kind words with Lucas he’ll be glad to know his quick response and dedication made a difference. Thank you for choosing Liberty Home Guard, and we appreciate the opportunity to assist you! ⭐
Fabio was great in explaining all…
Fabio was great in explaining all details and letting me know the extra steps taken to remedy this issue and my cost savings! He was so polite and so knowledgeable!
28 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your wonderful feedback! We’re delighted to hear that Fabio provided such a helpful and informative experience. Taking the time to explain every detail, outline the next steps, and help customers understand their options and savings is exactly the level of service we strive for at Liberty Home Guard.
We’ll be sure to share your kind words with Fabio he’ll be happy to know his knowledge, professionalism, and dedication made a positive impact. Thank you for choosing Liberty Home Guard, and we truly appreciate your trust and support! ⭐
Very Nice
Very nice. Cool, calm and collected on a very busy day. English was very clear. She spoke loudly and at a good speed to where she was easy to understand.
Claim was collected efficiently and she answered all my questions. She did an excellent job.
28 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your thoughtful feedback! We’re delighted to hear that our team member provided such a calm, professional, and efficient experience, especially during a busy day. Clear communication and making sure every question is answered are key parts of the service we strive to provide at Liberty Home Guard.
We truly appreciate your kind words and are glad to know the claims process was handled smoothly. We’ll be sure to share your recognition with our team member. Thank you for choosing Liberty Home Guard we’re grateful for your trust and support! ⭐
They do not even deserve one star
They do not even deserve one star. Two claims, two minimum reimbursements.
They claimed that purely mechanical issues were electrical. Their own technician was a jerk. Brought the wrong parts and made the problem worse. Then said it would be another 4 -5 weeks to get the correct parts. And we had to pay for that! Could not be without a major appliance for two months. Bought a new one and they refused to pay for it. Almost the same thing on another appliance. They told us if we repaired it instead of buying a new one they would reimburse us. They lied! DO NOT USE. THEY ARE SCAMMERS. Got two minimum reimbursements. Did not even cover the technician costs. Let alone the actual costs for the appliances or the parts.
15 April 2026
Unprompted review
Reply from Liberty Home Guard
Hello ! Thank you for your feedback, and we’re truly sorry to hear about your experience.
We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at support@libertyhomeguard.com with the subject "Trustpilot Review - Matt Willis" Include your policy number or full name in the email so we can locate your account and expedite the resolution process. We are committed to improving your experience and hope to resolve this matter swiftly.
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