LG Global Reviews 

LG customer support not very helpful, after you need ask rhem for a help never resolve your issues, they think carry on your own issues. Never again buying any Lg product. Some people maybe like it until facing issues thats thw time they cab figure out.Based on my experience

Order 8000744215 / SKU UK.GSLE91EVAB.AEVQLGU (American side-by-side).

This has been an awful experience from start to finish.

Day 1 (original delivery – 2 Feb 2026): the delivery team transported the appliance upside down in the van and moved it into my home on its side. They also caused a ~1 inch scratch to the paintwork on my bifold door while manoeuvring it through the doorway. The unit then showed internal blistering in the fridge compartment and the freezer section was also damaged — the reason a replacement was arranged.

Day 2 (replacement delivery attempt – 16 Feb 2026): AIT turned up with the replacement but said they could not unload/deliver it unless they could take the old one away on the same visit. They then refused to take the old one because it apparently needed to be unplugged for 6 hours beforehand. I received no communication from LG about this — only basic AIT “delivery due” texts. This requirement could easily have been included so I could prepare.

Result: no replacement delivered and the original unit wasn’t collected — I’m still stuck with the faulty/damaged appliance after taking two full days off, and now I’m expected to take a third because of LG/AIT’s failure to communicate.

I have already contacted LG directly and the only outcome was “rebook”. No apology. No compensation.

Resolution requested: urgent priority appointment to complete the replacement, refund of the £50 delivery/collection fee, compensation/goodwill for the extra day lost, and a proper process to resolve the damage to my bifold door caused during delivery.

Avoid avoid avoid. Bought a washing machine 11 months ago and it has leaked from the word go. Still battling for a replacement or refund now after two failed repair attempts and many many emails and sending of photos and videos. We have made it very clear they are in breach of basic consumer rights but They are still somehow claiming it is repairable even after two separate engineer visits, both of which could not repair the machine. Will never ever buy LG again and will spread the message as far as we can!

Very disappointed with the customer service, specifically with their Presidential Liaison customer
service. We had purchased a washer/dryer and ended up with a ‘lemon’ dryer. Working with a LG Presidential Liaison, we were told that we would be reimbursed for our whole purchases of both washer and dryer. We ended up recycling the washer and trashing the ‘lemon’ dryer. While we were waiting on our reimbursement we purchased a new LG washer and dryer. Long story short, LG decided to only reimburse us for the dryer after telling us that they would reimburse us for both units as we bought them as a pair. We are now out close to $1,000. We will never buy anything LG again. The worst customer service fiasco we’ve ever been through.

T.v. constant problems. Murphy would be an improvement. Good picture. Everything else rubbish.

In May 2025, I purchased an LG Side-by-Side refrigerator. It is extremely quiet, but it makes a loud noise when it starts up. Then, when the power goes out, it makes two to four even louder bangs to restart the compressor. This noise is definitely not normal for an appliance designed to be quiet. I complained, and the manufacturer told their distributor that this loud bang is normal for a supposedly quiet appliance. My recommendation is not to buy this appliance, as the advertising claiming it is quiet is misleading. As of February 13, 2026, the manufacturer maintains that this noise is normal for their supposedly quiet appliance and has not responded to my complaint. The appliance is a Side-by-Side Refrigerator, 18 cu ft, model GS51MPD.

My experience with an LG top-load washer has been extremely frustrating. Not long after buying it, I started noticing mysterious faded patches on darker laundry, almost like bleach had splashed onto the fabric. I was very careful about how I used detergent and bleach and even rinsed the dispenser area afterward, but the issue kept popping up randomly.

Customer service eventually agreed to replace the machine, although the process dragged on for months. Unfortunately, the replacement hasn’t solved anything, the same problem has come back now that the warranty period is over. Several good quality clothes, including branded sweaters and workwear, have been ruined because of this.

After dealing with this twice, I honestly regret choosing this brand and wouldn’t buy from them again.

Bought a LG stacked tower 14kg/10kg washer dryer. Introduced by third part retailer that it is operating with heat pump. Sounds good and can’t wait to test it.

Life is not good !

Ordered on 17 December 2025 a LG Cinebeam Beamer HU915. Since the device was not delivered till end of January I reached out to LG for a delivery update. LG advised that there was an issue in the warehouse and item will be delivered ASAP. Nothing was happening again. Finally I canceled the order on Feb 9th. All over a total waste off time & I will never ever again consider to buy anything from this wannabe company

Unequivocally avoid this brand especially OLED Televisions. They do not last more than 2 years . If you absolutely desire this product purchase extra warranty that has no restrictions as LG do not back their own products. This Korean electronics company should be ashamed of their appalling track record on this product and total lack of customer care . They simply couldn’t care less , a company that should be avoided .

I purchased the LG Styler with high hopes. While I understand LG does not guarantee specific results, I personally did not see a meaningful difference in my clothing. It simply wasn’t worth the cost for me. Others may feel differently, but it was not a good fit for my needs.

Unfortunately, the real issue was everything after the purchase.

LG Customer Service:
Extremely frustrating. I requested a return after one day of trying the product and followed up by phone after three days. It took three weeks and multiple follow-ups via email and phone just to get a return pickup scheduled. No proactive communication and very little ownership of the issue.

On top of that, return processing is also slow. My first payment still had to be made, and it has now been two weeks since the unit was picked up. I am being told the refund will be processed next week. Do not expect your money back quickly.

LG Delivery Service (LX Pantos):
Hands down the worst delivery experience I have ever had. During the initial delivery, the delivery team damaged my floor. When a different delivery crew (from the same company) later came to pick up the unit for return, they immediately pointed out what should have been done during delivery to prevent the damage - meaning it was completely avoidable.

Damage Claim & Inspection Process:
After numerous calls and emails, an inspection was finally scheduled through LG/LX Pantos. This week alone:
- Told me someone would come Tuesday — no one showed
- Told me someone would come Thursday — no one showed
- Today I was given a 12–1 PM window — it is now hours later and no one has arrived, no updates, and no response to my calls or messages

I have taken time off work and stayed home repeatedly for these missed appointments.

Overall, this experience has been exhausting and unacceptable. The painfully slow return process, and the repeated failures around delivery damage and inspection, this will be my first and last purchase with LG. I would not recommend purchasing from LG unless major improvements are made to their customer service and delivery partners.

Purchase an LG Washing Machine, Model WT7405CV and immediately dark clothing starting show up with bleach stains. I followed directions on bleach levels and even clean the area after using bleach. Still, not every wash but occasionally darker clothing would show up with white spots? I contacted LG and after 3 months they replaced the machine with the same model. Now, 20 months later, with warranty my warranty expired, the same thing is happening again? I've lost 4 Ralph Lauren sweaters, slacks and golf shirts to this flaw. Frankly, I'd stay away from LG completely.

The worst customer support on the planet. Mahe you go through all this checking up see if the product works when it doesn't, refuse to honor warranty.

Avoid LG shop at all costs. The after sales is none exestance. Dish washer broke down after 5 months. Everything is hard work with LG. I will never purchase anything LG again.

I bought an LG television expecting a premium product.
What I actually bought was a thermal metronome.
While watching: click.
When the TV is off: click.
In complete silence: CLICK, just to keep me company.
The plastic is so thin that every temperature change is enthusiastically announced. A truly immersive experience. You don’t just watch the movie, you hear it crackle.
If you enjoy cheap materials, random noises, and the constant temptation to throw your television out the window, LG is the perfect choice.
Otherwise… good luck, because the support will tell you that it is normal, that their TVs make these kind of noises.

Washing machine had a random vibration sensor fault. Contacted the online help/warranty using the app, a little bit of a pain as my lg extended warranty wasn't/isn't tied to the Washing machine.
An appointment date was made for 4 days later. I was contacted the day before to confirm and give me a time. Day of appointment technician arrived bang on the time he said, fixed the problem with minimum amount of fuss.
Excellent service from actual humans, app needs a little tweak to get it up to speed.

ordered washing machine 12 days ago and it is not delivered yet. worse of all there is no relevant tracking of progress and every time I phone them it takes ages and all they can do is pass me over to someone else , while at the end the guy just says he will send email somewhere else. very poor communication with customers and between company departments

Shocking - Order a washing machine, dryer and TV unit.

Washing machine was broken on arrival - with no stock available and no ETA on replacement stock and told to sit tight.

Spoke with Anna on customer care who offered no solutions.

This is one of the worst delivery experiences I have ever faced. Delhivery delayed my shipment without any valid reason, provided misleading tracking updates, and offered absolutely useless customer support. No one took responsibility even after repeated follow-ups.

LG Electronics choosing such an unreliable courier partner is extremely disappointing. A big brand should care about customer experience, but instead customers are left stressed, ignored, and helpless. Both companies kept passing responsibility instead of fixing the issue.

There is no professionalism, no coordination, and no respect for customers’ time or money. I strongly advise people to avoid Delhivery, and LG seriously needs to change its logistics partner. This experience has completely damaged my trust.

I bought an LG washer/dryer about four months ago. It recently started complaining about being too hot, and then white smoke started billowing from it. LG are blaming this on a power outage, which they claim is an "act of God" and therefore outside of warranty. They want £175 to repair one component, which is basically 1/3 of what I paid for the machine in the first place. Throughout, customer service have been completely unhelpful. I'll never buy an LG product again.