Lexhaminsurance Reviews 

Change of motorcycle meant Change of details. Crazy difference in price with the insurer for the piega to the kawasaki. Way cheaper quotes were available on your own website. Had to cancel previous insurance and take out new insurance on new bike. The cancellation charge is a bit steep but still worked out several hundred pounds cheaper for new quote
My father paid for the insurance in one full payment to save the crazy interest rates. Still much better value than any other company.

Really like lexham. Great stuff who explain and helpfull thought the process. Got modification on bike and was no problem to insure. Also think price was fair. Highly recommended.

Worst administration department in the world. Find a different insurance company if you can

Absolutely awful experience with them, they provide me 2 different quoting price with the same quote policy reference number over the phone and retrieving by email, and one different one on the following day in exactly same reference number. I was feeling I am getting scammed.
Not recommended at all.

They don’t even bother to update you after job interviews.

Worst company EVER for insurance.

I had a vehicle stolen in 2025, and they threw the claim out straight away, with no grounds. The vehicle was then recovered by police, and i had to pay a release fee (i still haven’t been reimbursed for this)…

They then reinstated the claim after i asked for the call recording, and 6 months later we are NO FURTHER FORWARD.

They palm you off onto Marble arch, and then don’t give you any updates, you chase them and they tell you they are “waiting for the police report”

Utter rubbish company. Please do not insure your vehicle with Lexham

Very simple an easy with brilliant

Review part 2: writing this on 23/03/2026

My husband's motorcycle, LC71 TWV, was recovered by the police but it was completely damaged, so we were not going to get anything through the claim, So we just gave in scrap and requested cancellation. When I called them on the 7th of March they said that if you cancel the insurance you need to pay 17 pounds because of some repayment to their own sister finance company. Today when I called them they were telling me you need to pay 97 pounds if you cancel the policy. They are just ripping off money from the people. Never ever buy this policy. Completely useless policy. Our vehicles market value is £1500 to £1700 but they done the valuation of £1100 and £550 access. No from any point of view it was a loss for us. And they keep people on hold every time 30 to 45 mins.

The staff of this insurance company is competent and friendly. They are very available to give information for a good deal.

No matter which agent I deal with, they are always helpful & well informed

What a fantastic company to work with . Very easy to sort out problems

Bad insurance company avoids by any cost, waste my money and my regret

Good product , reasonable price

I was involved in an accident that wasn’t my fault, but my insurance company which is exam did not support or defend me as I believe they should have. On top of that, they have increased my premium this year, which I find unfair given the circumstances.

"Sorry we are currently experiencing high call volumes". Poor handling of customer wait times.

Getting hold of them is impossible. I'm sure when I took out the insurance and needed to speak to them I wasn't on hold for an extended period of time, but I've been trying to contact them for 2 days to cancel and yesterday they closed 1 hour and 20 minutes after I started and today have been on hold for 45 minutes so far... They close in 50, so probably won't get through today either. Can cancel on the portal, but only if I'm willing to blindly accept whatever charges there might be, and based on the other reviews I doubt it would be negligible... Very frustrating

Called Lexham Insurance today as I made a mistake on my policy, although the waiting time was long, Sarah in Customer Services was efficient and thorough with my change of details. Lexhams waiting time makes this a 4 star.

Thank you Sarah once again, your help is a 5 star!

Took out comprehensive cover for my Bike as a new policy. Paid upfront

After passing bigger bike test test and updating my licence details mid-term (Feb 2026), they re-issued the schedule with a slightly lower annual premium (and sent paperwork) £50ish less

I then phoned them, asking for my £50, and in return they sent a higher premium because I caught their error!

In my opinion, customers deserve clear communication. Refusing money whats owed, and changing paperwork just to suit their company instead thats pretty dodgy. Worse from an insurer.

Push complaints as far as you can is my advice

Excellent service and very friendly thank you

Renewal quotation arrives, but .. no indication until last moment of the large processing fee (about £70). Never had this from any other commercial transaction.