Let's Do This Reviews 1,411

Very fast response to email question. I sent the email late at night and received an AI-generated response with a lot of information related to my question. Then, in the morning, I had a follow-up email from Manuel with the exact info needed. I have now also downloaded the app, which is superb

I have had mostly negative, frustrating experience with Let's Do This. The ATC encouraged people to sign up a year early for the PRR. Even if you were already a member, it led you through a tedious process of apparently needing to renew your membership (maybe all this was meant for non-members); before completing registration. Finally, at close out in the cart, I noticed that I was simply renewing the same 2025 membership I already had ( i.e. paying double); so, I quit the site and will wait for regular renewal and signup. I don't recall being able to get anyone on the phone to resolve a problem. I wasted valuable time filling out all the info only to leave the site.

Frankie was so quick to respond, and efficiently answered questions & solved my problem within 5 minutes of asking for a person… I’m so grateful for the support!

Had a query about my London Marathon entry, the team were ace and answered my question swiftly. Great service from a great team!

Great customer service - I am not technical savvy at all, and Manuel helped guide me through figuring out how to fix my issue AND he got it fixed. Much appreciated.

Had an issue where I never received my race registration but Let's Do This was super easy to communicate with + quick to fix the problem!

I paid for a membership over a month ago, to plan and book runs for the whole year, to motivate me to be active (following a health condition which I’m recovering from). The membership should give me a discount on the runs I book, however it doesn’t work – no discount is applied to any run I book. I’ve tried more than 30 times. I have been emailing Run Through and Let’s Do This, multiple times for over a month, who just keep saying that an engineer will look at the problem. I’ve had to explain the issue over and over again, send screenshots, and chase them up – with no resolution at all. It’s been a total waste of time and energy, and I feel demotivated and stressed. I want to cancel the membership (because I am paying for no benefits at all) and the one run that I booked, but despite requesting this several times for the last week, they still haven’t been cancelled and I haven’t been refunded.

The customer service has been dreadful - ineffective, inefficient, and totally patronising. They’ve just told me to “be patient”.

The platform is a little confusing to get started (mainly because I have never used one like this before) but the support team were helpful and very responsive. I had a question about accessing the platform in the morning and the problem was resolved before lunch!

As a charity partner, we tend to deal with a lot of moving parts so when getting signed up to the platform, we didn't read through the guidance (as we should have!). It was difficult to figure out how to resolve the issue but with a quick read of the guidance and some very timely support from the Let's Do This team, we managed to resolve the issue and get signed up super quick!

Excellent customer service. Thank you!

Because when I Participated in the London Marathon2026,I accidentally clicked on the Liabon Marathon.At that time,I want to get a refund,but it seems that the rules abroad are very different from those in Taiwan,so I startrd to ask by Let's do this about refunds or participation in the event.Later,I chose to Participate.Of couse ,this requires a lot of courage.After all,Taiwan is really a thousand miles away from Portugal.Later,I slowly got to know Frankie,and he began to slowly solve my problems and difficulties.Until now,I have a written certificate of participation im the Lisbon Marathon,and I can slowly deal with my work problems in the Lisbon Marathon.

I’d spent ages trying to sort out a problem I had, no one was taking any responsibility. I contacted Frankie and she sorted my issue out in minutes, one very happy customer.

I got prompt and honest answers to my queries. They told me exactly what was going on, and when things got delayed, honestly admitted it and mentioned what was in their control and what was not. There was never radio silence.

The positive perseverance of the team supported me to help resolve my query

Whilst I was having some tech issues trying to register for my race, after seeking assistance from their support team- “Frankie’s” help was delivered extremely well, with their swift response's and correct guidance for me to solve my issue, all was thankfully resolved in good time! Sara.

I had an address query and Manuel was onto it immediately and solved my issue straight away.
Thank you Manuel, super happy with your fast service 😊

Just had amazing customer service from Manuel who understood my situation and helped me to resolve my query without delay. I am looking forward to attending my first Let's Do This event and will provide another review based on that.

Excellent customer service, Frankie was prompt and super helpful!

I had a hiccup with my online entry so I requested assistance. They responded and got my issue figured out. Great customer service!

Frankie very responsive and happy to help with your query. The main running page is easy to use and view. The filters on a start list wouldn’t work and it appears it doesn’t matter what name you register in a race it uses a logged in name or Run Thtough name not quite sure which but it wasn’t my name on the run entry ??? They will amend errors for you and communication is easy but the app needs work - even logged in I couldn’t view my run even using thr code?