This was the first time I have used Lenstore and it won't be the last. Ordering was straightforward and my lenses were delivered the next day. From placing my order to delivery was actually less than... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Consistency, consistency, and consistency. I’ve been a customer for a few years now and every time im amazed at the price and the fact it really is next day service no mater the time I order the... See more
Speed and ease of online ordering. I also called and spoke to someone quickly who helped again. Happy to use Lenstore anytime but still need to keep my optician for prescriptions and eye health checks... See more
I've been buying from Lenstore for over 6 years now. Well priced, good brand. I placed my last order on a Saturday night and received my order on Monday. Service and delivery is always excellent!... See more
Company details
Written by the company
We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team trained to provide you with eye and contact lens care advice. We're also partners with Vision Express, providing our contact lens customers with free eye tests and contact lens aftercare!
Lenstore.co.uk
Written by the company
- Shop with Confidence
- We're committed to only selling high quality contact lenses and vision care products. You’ll find top brands such as Acuvue, Air Optix, Clariti, Dailies and many more.
- FREE Eye Tests
- We aim to provide our customers with the best eye care service possible. When you purchase contact lenses, you’ll receive a free eye test and contact lens aftercare at Vision Express.
- Vision Care Experts
- Call our Clinical Team on 0800 010 6865, Monday to Saturday from 8am – 8pm for expert optical advice from our qualified Opticians and Optical Consultants.
- Fast Dispatch & Delivery
- 94.4% of our orders ship the same-day. Place your order before 11pm every weekday for delivery the very next day; all as part of our standard service. We also offer same-day delivery within Central London.
- Free UK Returns
- Ordered the wrong product or had a prescription change? If you want to exchange your lenses or request a refund, simply return your items unopened for free. We provide a Freepost returns label with all orders.
- Auto Re-Order
- If you choose to opt-in to our Auto Re-Order service, we will place your orders for you automatically on the day you select, as often as you'd like. You'll save 5% on each automatic re-order and can opt-out at any time.
Contact info
Level 2 The Kensington Building, 1 Wrights Lane, W8 5RY, London, United Kingdom
- 0800 010 6865
- customerservices@lenstore.co.uk
- www.lenstore.co.uk
4.7
Excellent
90K reviews
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Next delivery and affordable will be…
Next delivery and affordable will be ordering soon
23 July 2026
Lenstore are very reliable and…
Lenstore are very reliable and dependable, and I have no hesitation in recommending their services .
23 July 2026
Really speedy delivery as needed some…
Really speedy delivery as needed some emergency lenses as my usual order hadn't arrived. Would definitely order again from here.
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Make sure you keep your postage receipt…
Make sure you keep your postage receipt if you have to return lenses. Shame their returns system doesn't match their prompt sending out. Unlikely to use them again.
28 July 2026
Unprompted review
Reply from Lenstore
Hi Liz,
Thank you for taking the time to leave your review. We are very sorry to hear about your experience with your return and sincerely apologise for the inconvenience and frustration this has caused.
We understand how disappointing it can be when you are waiting for an update on a returned order. Our returns process can take up to 15 working days to allow time for the items to be received, inspected, and processed.
If a return is chased before our warehouse team has had the opportunity to check it alongside other returns received within the same timeframe, we may need to request a copy of the proof of postage/returns receipt to help us locate the parcel and investigate its status. This requirement is also outlined in our returns policy on our website: https://www.lenstore.co.uk/refund-policy
To enable us to investigate your case thoroughly, we would be very grateful if you could contact us at wehearyou_ls@lenstore.co.uk with your full name, Lenstore email address, and order number. Once we receive these details, we will review your case for resolution.
Thank you again for bringing this matter to our attention. We look forward to hearing from you and resolving this for you.
Best wishes,
Lenstore | Voice of the Customer Team
Quick prompt service
22 July 2026
Easy to order very quick delivery
Easy to order very quick delivery
( less than 24 hours)
Very happy 👍
22 July 2026
Very fast and accurate order.
22 July 2026
easy to get the right prescription as…
easy to get the right prescription as the information was very clear.
Great quick delivery, thank you
22 July 2026
Always a 1st class service …thank you
21 July 2026
Excellent service as usual
Excellent service as usual. Easy, simple reordering procedure.
21 July 2026
Next day delivery is brilliant
Next day delivery is brilliant, I wish every company could offer this. Perfect product too 👌
21 July 2026
The Case of the Missing Contacts
I had contacts go missing in December (in the mail) and I just reached out to them months later, and they resent them and they arrived, and they were great to deal with. I wasn't even expecting a resent of item. So, they went above and beyond to correct the situation!
21 July 2026
Been using for years and no complaints!
21 July 2026
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