I forgot to order my son’s contact lenses before a holiday. Lenstore has always been 1000% reliable with 24 hr delivery. However, I wanted to give them a special thank you for their patience with a pa... See more
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Review summary
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Reviews shaping this summary
Ran out of contact lenses and needed a new delivery asap. Placed my normal order at boots opticians and it would take 10 days for it to be delivered. I couldn’t wait that long so I decided to do some... See more
Reminds me in a sensible time, not constantly, that I need more lenses. Super easy to order and arrives next day. Short of delivering me new eyeballs, I can’t see (pardon the pun) what improvements co... See more
I am partially-sighted, use lenses or glasses for the vision I do have. Sometimes I use VisionDirect & when I went there, an advertising pop-up for lenses I don't want, jumped in, and because I use a... See more
Company details
Written by the company
We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team trained to provide you with eye and contact lens care advice. We're also partners with Vision Express, providing our contact lens customers with free eye tests and contact lens aftercare!
Lenstore.co.uk
Written by the company
- Shop with Confidence
- We're committed to only selling high quality contact lenses and vision care products. You’ll find top brands such as Acuvue, Air Optix, Clariti, Dailies and many more.
- FREE Eye Tests
- We aim to provide our customers with the best eye care service possible. When you purchase contact lenses, you’ll receive a free eye test and contact lens aftercare at Vision Express.
- Vision Care Experts
- Call our Clinical Team on 0800 010 6865, Monday to Saturday from 8am – 8pm for expert optical advice from our qualified Opticians and Optical Consultants.
- Fast Dispatch & Delivery
- 94.4% of our orders ship the same-day. Place your order before 11pm every weekday for delivery the very next day; all as part of our standard service. We also offer same-day delivery within Central London.
- Free UK Returns
- Ordered the wrong product or had a prescription change? If you want to exchange your lenses or request a refund, simply return your items unopened for free. We provide a Freepost returns label with all orders.
- Auto Re-Order
- If you choose to opt-in to our Auto Re-Order service, we will place your orders for you automatically on the day you select, as often as you'd like. You'll save 5% on each automatic re-order and can opt-out at any time.
Contact info
Level 2 The Kensington Building, 1 Wrights Lane, W8 5RY, London, United Kingdom
- 0800 010 6865
- customerservices@lenstore.co.uk
- www.lenstore.co.uk
4.7
Excellent
90K reviews
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Efficient service!
The contact lenses I ordered were with me next day. They were easy to order because they had kept the details of my last order even though it had been over a year since the last one. I think their prices are competitive too. These lenses are really comfortable. I’m pleased!
20 July 2026
Speed and ease of online ordering
Speed and ease of online ordering. I also called and spoke to someone quickly who helped again. Happy to use Lenstore anytime but still need to keep my optician for prescriptions and eye health checks.
20 July 2026
I suddenly realised I had run out of…
I suddenly realised I had run out of contact lenses and needed to order a new supply at very short notice. The whole process was excellent from start to finish. The delivery was incredibly quick, and I received exactly the lenses I needed.
I was kept informed throughout the entire delivery process, which was a real relief because I knew when to expect my order and could plan accordingly. Everything arrived exactly as promised.
The quality of the contact lenses is perfect, and I’m very happy with both the product and the service. I would definitely recommend this company and will be ordering from them again.
19 July 2026
Fast efficient service as usual
19 July 2026
Really fast service
Really fast service. Ordered Saturday evening and delivered by Sunday afternoon.
19 July 2026
May use AI-assist with repliesRead more
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Reply from Lenstore
Hi Catherine,
Thank you for taking the time to leave your review. We are very sorry to hear about your experience and sincerely apologise for the confusion and inconvenience caused.
After reviewing your order, we can see that you contacted our customer service team via live chat on 19th July regarding the 3 boxes of contact lenses on your order. During that conversation, you requested a part-dispatch so that the 2 boxes that were already available could be sent immediately, with the remaining box to follow once it became available.
Following your request, the first shipment containing 2 boxes was dispatched on 19th July and delivered by Royal Mail on 20th July. The final box was then dispatched separately on 21st July and successfully delivered on 22nd July.
We would also like to reassure you that postage was only charged for the initial shipment. There was no additional postage charge for the second delivery. A part-dispatch allows us to send the items that are in stock straight away, rather than waiting until the entire order is available, and we are sorry if this was not made clearer at the time.
We will be reaching out to you shortly via email from wehearyou_ls@lenstore.co.uk to provide further support. If you do not see our email in your inbox, we kindly ask that you check your spam or junk folder, as it may have been filtered there.
Thank you again for your feedback, and we hope to assist you further.
Best wishes,
Lenstore | Voice of the Customer Team
Top marks on ordering, pricing and delivery
Easy to order, competitively priced, and delivered quickly. Perfect. Thank you
19 July 2026
Satisfied customer
Always incredibly quick delivery. Competitive pricing. Never had any problems buying from Lenstore
19 July 2026
Quick delivery always on time very…
Quick delivery always on time very professional and friendly service.
31 March 2026
Efficient delivery service
Ordered later in the day, recived my purchase on the very next day.
18 July 2026
I went with a recommendation of a brand…
I went with a recommendation of a brand that was a replacement for one that has been discontinued. Unfortunately it was not the same so I waisted my money.
17 July 2026
Reply from Lenstore
Hi Gary,
Thank you for taking the time to leave your review. We are very sorry to hear that the replacement contact lenses did not meet your expectations and sincerely apologise for the disappointment this has caused.
We understand how frustrating it must be to purchase an alternative lens following the discontinuation of your usual brand, only to find that it was not suitable for you.
As every contact lens differs in terms of material, design, fit, and performance, we strongly recommend that any alternative lenses are fitted and approved by your Optician before use, even if they have been suggested as a replacement for a discontinued product.
To help us investigate your concerns further, we would be grateful if you could provide a copy of your current valid contact lens prescription.
We will be reaching out to you shortly via email from wehearyou_ls@lenstore.co.uk to gather this information and provide further assistance. If you do not see our email in your inbox, we kindly ask that you check your spam or junk folder, as it may have been filtered there.
Thank you again for your feedback. We look forward to hearing from you so that we can assist you further.
Best wishes,
Lenstore | Voice of the Customer Team
very prompt delivery and service
18 July 2026
Order should have been delivered on…
Order should have been delivered on Sunday and wasn’t..:
Updated on 27th, I have been sent a photo from you of the delivery made a day later saying I wasn’t in to review the parcel on the agreed day. I was working in the garden all day with my wife, received no call etc. Royal Mail delivered the item to my doorstep the day after despite no one being in as we were at work. If I wasn’t in, why was this not done in the first place. I will not be ordering from you again as you cannot be trusted to deliver when you say you will.
18 July 2026
Reply from Lenstore
Hi Paul,
Thank you for taking the time to leave your review. We are very sorry to hear that your order did not arrive when you expected it to, and we sincerely apologise for the inconvenience this caused.
After reviewing your order, we can confirm that it was dispatched on the same day it was placed, 18th July. According to the Royal Mail tracking, a delivery attempt was made on 19th July, but this was unsuccessful as there was no answer at the delivery address. The parcel was then successfully delivered on 20th July.
We acknowledge how disappointing it is when a delivery is delayed. In some cases, if the courier is unable to hand the parcel to someone at the address or cannot find a safe place to leave it, they will make another delivery attempt on the next available day.
We will be reaching out to you shortly via email from wehearyou_ls@lenstore.co.uk to provide further support. If you do not see our email in your inbox, we kindly ask that you check your spam or junk folder, as it may have been filtered there.
Thank you again for your feedback. We appreciate your patience and hope to provide you with a smoother experience on your next order.
Best wishes,
Lenstore | Voice of the Customer Team
Brilliant service
18 July 2026
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