Lensplanet Reviews 

I have used Lens Planet for many years and have always found them very efficient and friendly, with good prices and service

Where I live its difficult to obtain contact lenses without a visit to an optometrist for a new prescription every year, which can be costly, so LensPlanet is a great way for me to bypass that and get my lenses at a reasonable cost.

I ordered 6 months' supply of contact lenses from lens planet and the lenses did not show up. I have spent 3 months pursuing this without any success and am £115 out of pocket Lens planet claim that the lenses were delivered on the basis of a call with Royal Mail. They cannot provide proof of delivery.

The customer services centre are unhelpful and do not take responsibility for complaints. The shipping department are uncontactable except via e-mail.

This is an unprofessional, budget operation and I advise people to stay away.

I purchased from here because they were the cheapest, but I can see why now. They fulfill their orders in a funny way, so you don't get your entire order at once (at least not for me). As I mentioned above, I placed an order for 16 boxes of contact lenses and so far I've received six of them in three different packages at different times. You get what you pay for.

This is the second time I have used Lensplanet's service. Both times the customer service has been brilliant. Lensplanet was even more simple to reorder my previous prescription lens than the 1st time round.

I highly recommend Lensplanet, the ordering process is easy. The prices are great as is the service. Great communication and fast delivery.

Inefficient company and appauling service. Emailed to chase order and was told it was being sent within 1-2 days. I ordered 2 weeks ago and I am still waiting. Now going on holiday with NO lenses - incompetent company, dont bother!

Delivery doesn't arrive as advertised, just one email contact no customer service at all. Stay away rubbish!!

I had to chase up my order twice. If you don't have lenses in stock you need to clearly specify this on your site allowing customers the option to go elsewhere. I wasn't informed they were out of stock or kept up to date with the status of my order; very poor customer service.

I've used LP twice and had issues with both orders.

First order was listed as in-stock - both site and confirmation email said they'd be sent in 3-5 days. Two weeks later and nothing. I had to chase them and was then told my lenses were on back-order and I'd have to wait up to 6 weeks.

Second order (I only returned due to the price and thought things couldn't go wrong again) - site and email both stated as in-stock again, but as per first order, nothing. Emails take days to be responded to and in the meantime I ran out of lenses and had to buy elsewhere. Now being told that lenses have shipped (two weeks late) and that I can't have a refund (despite the delays and no despatch confirmation email).

Absolute jokers and would avoid at all costs (unless you desperately want cheap lenses and are prepared to wait random times that are nothing like what's stated on the website).

I've been dealing with Lensplanet for a couple of years. They are cheap, but often lenses come all too late.
This was the last time. I never got my lenses, so I had urgently to buy expensive ones a at local retail store. I had to send about 30 mails to get Lensplanet to solve the problem, had lost of responds that only were about their attempt to delay everything. Direct lies about what they were doing. At last had my money back after nearly 4 months.
This last time I ordered December 11th. After my mails they at last said they mailed them at around January 3rd. They never arrived (were they ever sent?).
3 months of emails where Lensplanet seemed to send me automized mails, not responding at all to what I wrote, but just telling me to wait, to check at the post office, to give my address again etc.
After 3 months they acceptede to give me my mpney back, informed that it could take 5 working days. 3 weeks later, after another mail from me they at last transferred the money.
Nothing is done, unless you really step on them!!!

My contacts were delivered in less than a Week. Faster than any US Based Company.

Long time to dispatch, long time in delivery.

Lensplanet offer super prices and easy ordering on their website. Very happy with all aspects of this transaction, I'll shop here again - so should you!

DON'T ORDER FROM lensplanet.com. I ordered contact lenses November 30th. They charged my credit card immediately. NEVER RECIEVED MY LENSES!! I've been emailing, and called, and not one email or phone call back. They stole my money and ignore my request for any information. I'm making sure I give out this information to anyone that is considering using them. I'm going to go on as many public forums as I can to warn everyone that they are scammers!! Don't do it!!!

Hi,
PLEASE DO NOT ORDER LENSES FROM LENSPLANET.COM.
This company is a scam, please avoid at all costs.
I order lenses with them since 2010. They have always been very slow to deliver, I wear soft lens toric and have to wait 3 to 4 weeks on average from the day I place my order, I found it quite worrying at the beginning but lenses always arrived at some point and kept ordering again as they are the cheapest compared to other websites.
But my last order dated 19th July 2013 has never been fulfilled, I've called their number and then exchanged several emails with someone called Jane but they have been completely silent for the last 3 weeks. They first said there was some delay with their deliveries and then that I should check with my local post office. (the tiny parcel has always been posted through my letter box). I've suggested them to send me a replacement within 14 days as stipulated in their terms and conditions. Since then, nothing.
There is absolutely no customer service, the people there should be ashamed to work for this company. And the company should have its licence revoked as it's clearly a scam. They keep taking orders and online payments but don't fulfill them, knowing there is absolutely no way for us to reach them or get a refund.
Thanks
Francois

Took them 14 days from the day I put in the order till they shipped the items. Very poor e-mail support. No track & trace support. But nevertheless I received the order.

It took over a month for me to receive the order, all because they spent weeks just sitting on their asses instead of actually shipping it. I could have ignored that part, if it wasn't for the fact that they ended up scamming me for £50.

I decided not to pick up the package, for two reasons:
1. I had to order lenses from elsewhere in the meantime.
2. I was charged over £20 in customs fee.

The customs fee aren't their fault of course, but since I didn't pick up the package it got returned to them. So I mailed them about returning my money, and they said they would as soon as they received it. Weeks passed, no word. I wrote them several times, always having to wait days or even weeks to even get a reply.

After a couple of months I was losing my patience, and demanded my money back. They kept claiming they hadn't received the package, although I phoned the mail service and got confirmation that the order was indeed returned to them. But because I couldn't prove this, they refused to refund me. In actuality, they demanded proof from me that they had received the package in return. Unfortunately, I don't have hidden cameras set up in their offices, so I was obviously unable to provide the proof they demanded from me. All I had was a confirmation from the mail service and an order tracking that clearly stated the package was returned to them.

I have never in my life been treated so poorly as a customer. Not only do they have absolutely no respect for their customers, they even scam them if they feel business is running so slow they need an extra £50. All in all, the worst company I have ever come across. I would strongly advise against ordering anything from them. You'll get more customer service from a potato, and you'll find better morals with evil dictators.

I have now for 1½ month mailed this company about 10 times to get the remainder of my order. They either ignore my mails or repeat that the order is delivered or delayed. I will never do business with Lensplanet again.

I like being able to order through you whenever I need to. The only thing I don't like is not having a shipping confirmation sent, when the shipment is shipped. Otherwise, all is great!