Unfair renewal charge after immediate cancellation
I subscribed to Business Energetics Collective for one month and paid fairly for that first month. Even though I did not find the service very useful for me, mainly because of the amount of emails, notifications and community messages, I accept that I chose to try it and paid for that period.
My issue is with the renewal charge.
I was charged for the next month without receiving any renewal warning that I could find. The company says a reminder was sent, but I did not receive it, and I checked my inbox and spam folder.
As soon as I saw the charge, I cancelled immediately on the same day and asked for a refund for the new billing period only. I had not used the renewed month and did not want to continue.
After cancelling, I lost access immediately, but the refund was still refused.
So I paid for a new month of access that I did not want, did not use, and could no longer access after cancellation.
I understand that subscription terms matter, but I do not feel this was a fair charge or a fair customer experience.