LendingPoint Reviews 

8,612
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and empathetic approach, making the loan process smooth and stress-free. Many people highlight the excellent customer service, appreciating the clear explanations and quick responses to their inquiries. The service is often described as efficient, with funds frequently received the very next day, making it a highly recommended option for those needing financial assistance. However, some people were dissatisfied with payment processing and customer support response times, citing issues with payments not being reported to credit bureaus or ignored email inquiries regarding payoff amounts. A few other people also felt that the customer portal was unreliable, displaying incorrect information, and experienced difficulties with representatives regarding payment reversals and additional charges.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the professionalism, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting representatives who are helpful,... See more

Service

People report positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Payment

Customers consistently note ambiguous experiences with payment, with some reporting issues such as hidden... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers praising quick decisions and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Ronald Barber was fantastic. I needed a quick personal loan and he was extremely helpful, friendly and very professional. At almost 80 years old my computer skills are fragile. Ronald talked me... See more

Rated 5 out of 5 stars

Ronald replied to my email inquiry but we had a difficult time connecting due to my work schedule. He was patient in playing phone tag with me and we were finally able speak, complete documents and mo... See more

Rated 5 out of 5 stars

Ronald is an excellent example of superior customer service. He has got excellent communication skills. You can feel and hear his enthusiasm for the work he does. He shows a great deal of patience.... See more

Rated 5 out of 5 stars

I contacted Lending Point looking for a low-cost loan and I received an email and a phone call back from Ronald Barber. Once I spoke with Ronald, he was sympathetic and sincere which made me feel gre... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

With a decision in seconds and access up to $36,500 as soon as the next business day, LendingPoint is leading the online direct lending industry with innovative finance solutions and superior customer service. We offer payment options that fit your unique financial situation. We look for ways to say "Yes" when traditional lenders and banks are quick to dismiss and say "No”. To us, you're more than a credit score.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(8,612)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mr Ronald Barber

Mr. Ronald Barber made my process so easy and was fast. He was very informative and patient when it came to all my questions.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

The process was as quick and painless…

The process was as quick and painless as I’ve ever experienced. Mr. Barber was very patient and helpful during every step of my loan. Couldn’t be happier with my experience with Lending Point. Thanks so much.

9 September 2024
Unprompted review
Rated 1 out of 5 stars

They ask for $500 ($750 ) aud approved…

They ask for $500 ($750 ) aud approved then require my wife to go with my access so I can retrieve money for them and still turn her away now out of pocket no home and family’s power cut they ain’t legit if your scammed don’t trust these clowns

27 August 2024
Unprompted review
Rated 5 out of 5 stars

A number 1 lender for me!

For years I have used many lenders for credit building and even for just minor purchases. Lending point has been so far 1 of the best and easiest lenders to use. Their customer portal is very easy to navigate through. I just did another refinance with Ronald Barber, a loan specialist. And he made it work so easy I didn't have to leave my home or office. This man was respectful and understanding. But also very informative. Thanks to all the Lending Point team. And to Ronald

27 August 2024
Unprompted review
Rated 5 out of 5 stars

My experience with lending point was…

My experience with lending point was great.
The process was easy and efficient. Ronald Barber contacted me and was very helpful with providing me the information regarding getting my loan processed. Thank you Ronald

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Easy and smooth process

Easy and smooth process. Loan Specialist Ronald Barber was very knowledgeable and helpful throughout the entire process. Would recommend if you're looking to consolidate debt.

31 July 2024
Unprompted review
Rated 1 out of 5 stars

Lending Point engages in practices that…

Lending Point engages in practices that seem predatory, exploiting borrowers in dire financial situations. While obtaining the loan was straightforward, the interest rate was a staggering 31%. I took out an $8,025 loan in November 2022, and despite having paid nearly $4,000 by mid-2024, my current balance exceeds $9,000. This means my balance has increased by over $1,000 since the original loan, indicating that none of my payments have gone toward the principal. They offer a hardship program costing $26 per month for three months, but it primarily benefits them. I wish there were regulations to prevent such practices.

12 July 2024
Unprompted review

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