For the 4th time in 2 years I have pre-ordered a godox item for Lencarta, and the outcome is always the same - item will be dispatched in 'x'weeks. That date comes, no item. weeks go by, no item, th... See more
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See what reviewers are saying
I recently bought a couple of flash heads from Lencarta which arrived promptly. Sadly on the first outing a gust of wind caught one, invoked Sir Isaac Newton and it hit the ground causing damage. The... See more
Company replied
Such quick turnaround from ordering to delivery. Ordered a Neewer Pro 660 rgb light panel for use in club photography at an absolute bargain of a price in the sale. And it arrived next working d... See more
Company replied
I’ve bought from Lenncarta and has service repairs from them and I’ve never been disappointed or let down. Comms are excellent whether by email or phone. Items always packed well. Had a few issues... See more
Company replied
Company details
Written by the company
Lencarta is a well established, Award-Winning British company that has specialised in Photography Lighting Equipment and Consumer Electronics for well over a decade. Founded in 2006, we have utilised our experience, expertise and commitment to create one of the leading official distributors, repair and support centres in the UK for Godox, FeiyuTech, Visico and many more.
Contact info
Unit 3a Mohair Mills, BD3 9TR, Bradford, United Kingdom
- 01274678842
- support@lencarta.com
- www.lencarta.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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I don't receive my item yet
27 November 2023
Reply from Lencarta Ltd
Hi there,
We apologise sincerely for any inconvenience caused by your pre-order item. As stated on the listing we estimated the 10th December and we are extremely sorry that due to an unforseen error outside of our control it was delayed. This has been rectified and you should receive your item today.
Sorry again for any inconvenience.
Kind Regards,
Lencarta Customer Experience Team.
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Total 'no fuss' efficiency
Total 'no fuss' efficiency. Great to have this from a home grown company!
14 November 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Quick delivery, excellent products
13 November 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Avoid at all costs
Ordered a battery for my flash, delivery said 2-3 days at check out, and on my confirmation email. After 4 working days I queried where my item was. I was told they were experiencing delays due to a new supplier relationship and it said somewhere at checkout this product would be 8-9 days. I would have read this if it did in fact say that, as I was cautious of delivery time when buying from this site for the first time.
After the 9 working days had passed I queried where my order was again as I needed it in the next few days for work.
This time I was told there was a further delay and no more information on the expected delivery.
4 November 2023
Reply from Lencarta Ltd
Hi Sophie,
Again we apologise wholeheartedly that we were unable to deliver for the initial estimated date of 8-12 days for this item that was indicated on checkout.
Recent storms and unforseen issues with this particular battery ordered did unfortunately delay the order and we are very sorry it wasnt ready for you on time.
Again, we will do everything in our power to avoid these same problems going forward.
Kind Regards,
Lencarta Customer Experience Team.
Lencarta first choice for GODOX
Lencarta has been my first choice for GODOX flash, 5 units to date. The prices are competitive, whilst the ease of ordering and fast dependable delivery make the difference.
No reason for me to go elsewhere.
12 November 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
The service was first class arriving on time stated
The service was first class arriving at time stated
10 November 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Very happy with my recent purchase
Very happy with my recent purchase. Buying process went really smooth and delivery quick and efficient. Having purchased from these guys previously I was happy to go again without hesitation with them. Had a small issue with one of my previous products but was sorted very quickly and professionally by the team. Definitely recommend Lencarta for purchasing your equipment.
10 November 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Ordered a Replacement Flash for one I…
Ordered a Replacement Flash for one I smashed up. Contacted and ordered Monday 13th via the website, had a few questions, via the online chat, Paid and dispatched the same day, 3-5 days delivery, Very surprised delivered at 08:30am this morning, from Order to the door in 19hours, Great Service!!!!
14 November 2023
Unprompted review
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Excellent
I'd never used Lencarta before, but would happily use them again - their service was excellent.
30 October 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Quick delivery and great price / item
8 November 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Arrived quicker than expected
Arrived quicker than expected. Bough to add to my existing Ad200 pro and V1 flash to make a comprehensive easy to use portable light system controllable from the x Pro trigger with Nikon cameras.
8 November 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Brilliant
Very efficient company to deal with I spoke with a couple on the online chat both were very helpful in dealing with my queries.
Can highly recommend them.
8 November 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Prompt despatch and packaged well
8 November 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Godox v1 flash
Preordered godox on camera flash which was on offer after a couple of weeks wait the flash was quickly delivered ( note I did chase up the purchase on their chat line to check if items were in stock and got a quick and courteous response) Flash is excellent value and should work with the off camera flash I purchased from Lencarter a year ago
11 November 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
They have a good lad called James in…
They have a good lad called James in customer service but basically a dreadful company. No communication re a late order not once but twice. I had to chase them up . Will never buy again
2 November 2023
Unprompted review
Reply from Lencarta Ltd
Hi there,
We apologise again sincerely that we were unable to deliver this on our initial estimated date. Due to several unforseen problems we were unable to deliver on time for this product.
Kind Regards,
Lencarta Customer Experience Team.
Recent purchase : great experience
I’ve bought from Lenncarta and has service repairs from them and I’ve never been disappointed or let down. Comms are excellent whether by email or phone. Items always packed well. Had a few issues with their preferred courier but that’s the other company’s issues. Highly recommend Lencarta
19 October 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
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