Absolutely great service again at the store I went in for a crankset and bottom bracket they got me a great deal delivered to my house gave good sound advice and even helped me out with a sticky casse... See more
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See what reviewers are saying
Great experience from start to finish. Bought online but spoke to customer service, store and workshop all were really helpful. The bike came from Nottingham and the workshop guys kept me inform... See more
I ordered a part online for click and collect because it meant I could get it straight away for a rush job I was doing on a customers bike. Unfortunately the stock stated at my local store was incorre... See more
Company replied
The guys at Nottingham are so helpful and patient. Bought a new turbo Kenevo expert and the lads showed me through every detail and technology really patiently considering I am an annoying know it al... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contact info
168 Wilsthorpe Road, DE72 3AG, Derby, Derbyshire, United Kingdom
- 01332 872947
4.6
Excellent
211 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
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Don’t waste your time…shop elsewhere
Today rang to check stock of a product told I stock product put aside drove 40mins to find out stock was not instock
Previously visited with my kids and even they said the vibe of the shop was stone cold with zero customer service
Will not shop with these again based on this.
Basic service failed multiple times.
Tried to support local bricks and mortar stores but genuinely don’t think they care one bit
People Take your business elsewhere
26 January 2026
Unprompted review
Sorted
Easy to locate desired item. Fair price and reasonable shipping cost. No drama. Arrived as advised. Sweet 👌
18 December 2025
The team phoned me up and asked if my…
The team phoned me up and asked if my bike was a gift for xmas and offered to store it a few weeks so as to make my life easier this is an amazing servise thanks very much.
8 November 2025
Excellent service
Excellent service . Adam was a real gentleman to deal with and knowledgeable.
16 October 2025
Fantastic service in the Nottingham…
Fantastic service in the Nottingham branch, went through everything with my new ebike
12 October 2025
Fantastic above and beyond service and…
Fantastic above and beyond service and standards as always
12 October 2025
The service from Leisure Lakes is…
The service from Leisure Lakes is always outstanding.
22 August 2025
Excellent service all round
Excellent service all round. Even when our new bike arrived with a couple of issues the salesman couldn't do enough to put it right for us.
Thoroughly recommend them !!!
15 August 2025
Great service and quick pickup
Easy to search and order online and great customer service when I click and collected with the staff member being very friendly and letting me try the helmet I bought on before heading off. Great service and efficient to pick up.
30 July 2025
Great communication and a great service…
Great communication and a great service alongside lots of products to choose from.
30 July 2025
Always good service from Leisure Lakes
Always good service from Leisure Lakes. Its my local bike shop so always trusted them. Haven't let me down.
25 July 2025
As expected. Faultless.
Great deal, great staff. Ordered 2 bikes, which were both promptly built and ready to collect within a few days. Wouldn't shop anywhere else when it comes to MTB's.
7 July 2025
Very friendly and helpful staff at…
Very friendly and helpful staff at Nottingham. Adam was very attentive and ensured we had all we needed and went away happy.
9 June 2025
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