Leisure Lakes Bikes Reviews 

8,469
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,333 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professional and helpful staff who are often knowledgeable and go out of their way to assist. Many appreciate the competitive pricing and the brilliant value offered on products, with people finding items at fair prices. Reviewers frequently mention prompt and well-communicated delivery services, with items often arriving sooner than expected and in perfect condition. However, some customers also noted issues with product quality or initial assembly, such as missing parts, items arriving damaged, or components failing shortly after purchase. A few other people also felt that repair services and aftercare could be improved, citing long delays, poor communication, or unsatisfactory work quality.

What people talk about most

Product

Customers had positive experiences with products, frequently praising the great quality and competitive... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting quick and speedy deliveries,... See more

Service

Customers consistently note positive experiences with service, praising the helpful, friendly, and efficient... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and fair pricing for... See more

Staff

People report positive experiences with staff, highlighting their professionalism, expertise, and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic pre sales service but more importantly after sales superb. No issue too small. Bought specialised bike 4 weeks ago and can't fault the service. Get the impression that they all love cycli... See more

Rated 5 out of 5 stars

Amazing service. Bike came much sooner than expected. Courtesy call to arrange delivery so I could make sure someone was in. Bike packaging was super secure and final bike set up required minimal effo... See more

Rated 5 out of 5 stars

Slight delay due to a supply chain issue. I was kept up to date along the way and in the end the guys shopped around other stores and despatched my order from existing stock. Yes something went slight... See more

Rated 5 out of 5 stars

LLB (Bury) Very professional company from start to finish. No pressure sales, friendly salesman, good selection of bikes. Had an issue with the bike, not LLBs issue I might add but their afterca... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

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Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(8,469)

1,228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great service

Great service! I would have given a 5 star but only because I had to pick up the package from my billing address.
Even though I provided a delivery address, the package was sent instead to my billing address.

9 July 2026
Rated 5 out of 5 stars

I don’t often leave reviews

I don’t often leave reviews, but on this occasion I felt I had to.

My son and I decided to build a downhill mountain bike from scratch rather than buy one off the shelf, sourcing parts from a range of different manufacturers. As we’re far from experts mechanically, we approached Leisure Lakes Bikes in Northampton for some advice, having always been impressed with the servicing they’d previously done on my son’s bike.

We were fortunate to deal with Lewis, who was outstanding from start to finish. He guided us through exactly what was needed, provided excellent technical advice, sourced additional parts where required, and completed the build to an incredibly high standard.

It was a complex project with a number of challenges, but Lewis’s communication, knowledge and willingness to help were exceptional throughout. Despite working to some tight time constraints, nothing was too much trouble.

My son and I genuinely can’t thank Lewis enough. His professionalism, expertise and customer service made what could have been a stressful project an enjoyable one. He’s a real credit to Leisure Lakes Bikes, and I wouldn’t hesitate to recommend both Lewis and the Northampton branch.

29 July 2026
Unprompted review
Rated 3 out of 5 stars

Great price on Helmet but…

Great price on Helmet but after ordering informed it was actually out of stock, the system had somehow been wrong. Good communication and apologies with money back but unfortunate this happened. Ordered from another site at higher price.

10 July 2026

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