Legend London Reviews 

6,772
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 1,518 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the helpful customer support team for handling requests and fixing mistakes with care. Many buyers also enjoy the fast shipping times and find the clothing items comfortable and stylish. Shoppers often note that the materials feel great and meet their expectations during everyday wear. Some reviewers were not happy with the inconsistent sizing across different products. People frequently noted that items often felt much tighter or longer than expected. Additionally, customers expressed frustration over expensive return shipping costs and slow communication when issues arose.

What people talk about most

Product

Users describe ambiguous interactions with product, expressing both high satisfaction and notable... See more

Order

Customers had ambiguous experiences with order, reflecting a wide range of differing opinions. On one hand,... See more

Customer service

Consumers find customer service experiences to be a mixed bag. Many reviewers praise specific support agents... See more

Response time

Customers consistently note ambiguous experiences with response time. Many reviewers praise the fast and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying greatly depending on... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered Coast T-shirt that was described on website as 100% cotton. When I received it material looked so cheap so I checked labele and saw 55% cotton and 45% polyester. So with delivery cost I... See more

Company replied

Rated 3 out of 5 stars

Amazing attention from Houda thank you. But the sizes too tight. I had to pay for the shipping for return which is not cool. Let’s hope that the L will fit well.

Rated 4 out of 5 stars

Wow 🤩 — what a service! I honestly wasn’t expecting such quick, supportive and professional help, but Chioma went above and beyond, handled my issue with care, responded fast, and made the whole ex... See more

Rated 2 out of 5 stars

Terrible quality. I would advise anyone to steer clear of ordering jeans from here. The moment I unpacked the order, there was that unmistakable smell you often get from cheap, low-quality c... See more

Company replied


Company details

  1. Men's Clothing Store

Written by the company

We are a London-based fashion brand specialising in contemporary clothing tailored for individuals with an active lifestyle. At Legend, our design philosophy revolves around three key elements: being fashion-forward, offering an impeccable fit enhancing the musculature shape, and providing unparalleled comfort that makes you reluctant to part with our garments.


Contact info

3.4

Average

TrustScore 3.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.4

All reviews

(6,772)

1,569 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been looking around for sometime…

I have been looking around for sometime now for clothing that is simple and fits my requirements.

Was going on holiday so wanted something that looked the part and I did not have to worry about what to wear.

So I decided to take the plunge with London Legend and bought 7 outfits as they had a good sale on that didn't really break the bank.

I must say I was impressed. Stretchy material, comfortable throughout the day. It just was a relaxed feeling.

I had a few issues with sizing but Lei (legend!) Helped so much to make sure i got my stuff in time for my holiday and cut through all the hassle and drama some online stores put you through.

10/10 for service from Lei

I actually feel obliged to buy more items from here. Can not fault London Legend great company to buy from.

Thankyou

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Support from Kathleen

I had an issue with my order because my parcel was unfortunately lost during transit. I contacted Legend London, and Kathleen responded incredibly quickly.
She investigated the situation with both Evri and GLS Italy, clearly explained what had happened, and immediately offered me a replacement or a full refund. I chose the replacement, and she promptly arranged a new shipment while also refunding my original shipping costs.
Kathleen was professional, kind, and genuinely helpful throughout the entire process. Even though the shipping issue was beyond the company's control, she handled everything with great care and made the experience completely stress-free.
Excellent customer service like this is hard to find these days. Thank you, Kathleen, for your outstanding support!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great quick service

Great quick service, I made a mistake with my order, it was sorted there and then no problem, will be buying again

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer services

Fantastic customer services - dealt with Rachael. Sorted an issue I had straight away and sent out a replacement. Got a couple of pairs of the hybrid trousers and they fit so nice, get so many compliments in them!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company, on 2 separate occasions an offer hadn’t applied to my basket I had received. Both times they instantly refunded the difference. The items are brilliant quality. The customer service is fantastic. Got a customer for life

28 July 2026
Unprompted review
Rated 5 out of 5 stars

First order from Legend

I had seen a few advertisements for these T-shirts and personally do not really like ordering offline without seeing the product first for quality and fit. However for the price I gave it a try, I went for the six basis T-shirt pack and they turned up today. Honestly I am genuinely shocked at the quality, colours and fit of these T-Shirts they are insane. They look and feel better than most of my “Branded” tees that cost 10x the price.
I messed up the order and noticed after checkout that some of the sizes selected had changed when going through the colour selection, I emailed to raise this and Chioma responded almost immediately and fixed my issue and also offered some information on other products that I enquired about.
Highly recommended giving Legend a try you won’t regret it.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service.

Huda was who I dealt with and ahe was excellent. Very efficient and solved the problem right away. Response time was essentially immediate and it was a stress free process. 10/10.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I’d accidentally ordered 2 of the same…

I’d accidentally ordered 2 of the same item as I was checking out, so I emailed to see if I could change my order to only buy the 1 item. A big thank you to Chioma who made this request possible with a rapid response to say the issue had been sorted!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Signed up to legend London as the…

Signed up to legend London as the products looked great. Got 3 shirts and they arrived quick and fit great. Branded packaging and felt premium.

The issue arose when one of the letters came off after a single wash. I used the online portal to explain what had happened and Chioma came back to me in less than a day assuring me this isn't the standard of all times and replaced it immediately.

The replacement arrived a day or 2 later and 3 T shirts are washing fine.

Great customers service! Excellent buying journey - sometimes everything doesnt go 100% to plan but Legend London smashed the response action.

Thank you

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 3 T-shirts got a large which…

I ordered 3 T-shirts got a large which is my usual size but came up a bit small tight around the arms/neck, legend london were brilliant i got a exchange quickly and got them in a xl and they fit perfectly will be ordering some more, thank you for a brilliant service

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Legend London.

First I must say amazing customer service from Waqar, explained everything so well with great advice. These trousers are the best Ive ever worn. The hybrid and cinch range are absolutely spot on with a great fit and feel for everyday use, from office meetings to going out for an evening meal. I will definitely be ordering more and really excited to try some shirts next. Thank you Legend London.

25 July 2026
Unprompted review
Rated 3 out of 5 stars

The grey coloured T-shirt seems to have…

The grey coloured T-shirt seems to have issues with the thread in the sleeve. I’ve had two and both have come apart at the sleeve.
The others have been fine and are a good fit and look.
The service I’ve had from Chioma has been absolutely fantastic. Both T-shirts were replaced and Chioma’s communication was fantastic. 5 stars for Chioma but the grey T-shirts let the overall score down

25 July 2026
Unprompted review
Legend London logo

Reply from Legend London

Hello James,

Thank you so much for taking the time to share your feedback.

We're delighted to hear that you've had a positive experience with Chioma. We'll be sure to pass on your kind words—it's wonderful to know that her communication and support made such a positive difference.

We're sorry, however, to hear that you've experienced the same issue with the grey T-shirts on more than one occasion. We completely understand your disappointment, and this certainly isn't the standard we aim for.

Thank you again for your honest comments and for giving us the opportunity to put things right. We truly appreciate your support and hope to continue providing you with a better experience in the future.

Team Legend

Rated 2 out of 5 stars

Nothing ever in stock

Decent clothes although have to order up a size. The trouble is, they are always out of stock!! Been trying to get some hybrid shorts for 6 weeks and constantly no stock in my size! Will have to go elsewhere. They’ve lost my custom

24 July 2026
Unprompted review
Legend London logo

Reply from Legend London

Hello Jason,

Thank you for taking the time to leave your feedback.

We're really pleased to hear you like our clothing, although we're sorry that you've been disappointed by the availability of the Hybrid Shorts.

We completely understand how frustrating it is when you've been waiting for your size to come back into stock for several weeks. We know that's not the experience you were hoping for, and we're sorry that it's led you to consider shopping elsewhere.

Your feedback has been shared with our team, as we know how important it is to keep our most popular sizes available. We truly appreciate your patience and hope we'll have the opportunity to welcome you back in the future.

Team Legend

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