Leen Bakker Reviews 

18,825
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I placed an order, which weeks later did not arrive. Then I got an email saying it was delivered - it wasn’t, not to my neighbours or anyone near my apartment. I’ve emailed multiple times and not h... See more

Company replied

Rated 5 out of 5 stars

I like that I have the option of shopping in the stores (with friendly staff who are happy to speak English because I do not speak Dutch (yet!)) and on the website which is simple to navigate. I do no... See more

Company replied

Rated 4 out of 5 stars

Good quality of products. Very well Managed store Only thing we didnt like is attitude of one the staff members towards our autistic son. I can understand being interrupted when he is walking on... See more

Company replied

Rated 5 out of 5 stars

I’d recommend Leen Bakker because they offer stylish and affordable furniture and home decor. Their product range is quite broad, from sofas and beds to lighting and accessories, so there’s something... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store

About Leen Bakker

Written by the company

De nieuwste trends voor een Leen Bakker prijs Bij Leen Bakker vind je altijd de nieuwste trends voor een Leen Bakker prijs. Zo maken we mooi wonen toegankelijk voor iedereen. En wat je smaak ook is, met ons uitgebreide assortiment wonen, slapen en tuin vind je bij Leen Bakker altijd wat je zoekt. Altijd dichtbij Met 170 winkels in Nederland en België vind je ons altijd bij je in de buurt. En bestel je via onze webshop dan krijg je jouw bestelling gemakkelijk thuisbezorgd. Vrijwel al onze producten zijn uit voorraad leverbaar, en met maar liefst 100 dagen bedenktijd kun je zorgeloos genieten van jouw bestelling. Laat je inspireren Ontdek op leenbakker.nl al onze aanbiedingen en inspiratie om van jouw huis een thuis te maken. Volg ons op social voor de laatste trends en de leukste tips en maak het thuis gezellig.


Contact info

3.6

Average

TrustScore 3.5 out of 5

19K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(18,825)

1,700 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Quality not very good

The quality was bot very good. The delivery was smooth and as planned

28 October 2023
Unprompted review
Leen Bakker logo

Reply from Leen Bakker

Hi Ramzy, thanks for your review! ^Melissa

Rated 1 out of 5 stars

Horrible Customer Service , Broken Bed Delivered TWICE

On 31-08-2023, I placed an order with the expectation of receiving it by 27-09-2023.

On 02-10-2023, I received the order but was dismayed to find the items in a broken condition. I promptly visited the Leen Baker Asmtelveen store from where I had initially ordered, and I was assured that the damaged items would be taken back, and new items would be delivered on 19-10-2023.

To my surprise, on 13-10-2023, I was informed that the delivery would occur on 25-10-2023, not the previously promised date of 19-10-2023.

On 25-10-2023, the new items were delivered, but once again, they arrived in a damaged state. I immediately returned to the Leen Baker Asmtelveen store, where I was assured that the broken items would be taken back, and new items would be delivered on 28-10-2023. However, no official email confirmation was provided.

Now 27-10-2023 , "I am really sorry to inform you that we made a mistake and gave you the wrong date. Due to the delivery time of the storage boxes, the exchange is scheduled for 28-11-2023 and not 28-10-2023."

This is so ridiculous. I will never recommend Leen Bakker to anyone.

27 October 2023
Unprompted review
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Reply from Leen Bakker

Hi Mofizur, good of you to report this to us. How annoying to read that things have gone wrong several times with your order. This is of course not the intention, would you like to send us a private message via Facebook or Instagram? With your order number and your address. Then we will be happy to take a look with you. ^Melissa

Rated 1 out of 5 stars

Leen Bakker Hilversum

Leen Bakker Hilversum is really bad. Not only my ordered was not delivred on the agreed time, but also it was not delivered inside as per what I paid for the "2 Mans pintosel"

20 October 2023
Unprompted review
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Reply from Leen Bakker

Hi Asela, Thank you for your review. Would you send us a message on social media? I'd be happy to help! ^Jamie

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good quality price

15 October 2023
Unprompted review
Leen Bakker logo

Reply from Leen Bakker

Hi Elena, thank you for your review. We hope to see you at Leen Bakker again soon! ^Melissa

Rated 1 out of 5 stars

Very poor making and quality

Very poor making and quality, product making is incorrect and unable to install as per the instructions as there are mistakes for the screw holes, totally it was the big waste for us, wasted our hard earned money

22 September 2023
Unprompted review
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Reply from Leen Bakker

Hi, I'm sorry to read that the product is not completely satisfactory. I would advise you to stop by one of our stores. My colleagues will be happy to help you. ^Luna

Rated 1 out of 5 stars

Absolutely horrible service

Absolutely horrible service. Avoid them at all costs. We ordered a sofa in June which they said would take 9 weeks for delivery. Months later we are still without the sofa after multiple reschedules in the delivery. Where on earth do they expect me to sit? My biggest question is why do they say the sofa is available when you order it when they know full well they don't have any of them in stock. This company are only there to take your cash and give zero thought or care their customers. Now after waiting all this time we finally cancelled the order after they left us on hold for 30 minutes. AVOID AVOID AVOID!

30 September 2023
Unprompted review
Leen Bakker logo

Reply from Leen Bakker

Hi Oliver, what a shame your order was not delivered at the time. This is of course not the intention, my apologies for this! If there is anything else I can do for you, please let me know. ^Melissa

Rated 5 out of 5 stars

Good

Good experience and good products

22 September 2023
Unprompted review
Leen Bakker logo

Reply from Leen Bakker

Hi, Thanks for your message

Rated 1 out of 5 stars

Very bad customer service

Bought two standing desks from their website. Unfortunately, the quality is not what we expected. Besides having some defects, the desks cannot be used in our home office because of the strong smell of chemical solvent. We have been trying for days to reach out customer service for returning the items, since they are too big to be shipped via Post NL. So far they never replied, we are put on hold for many minutes, until we are forced to hang up. We will never buy from Leen Bakker again.

22 September 2023
Unprompted review
Leen Bakker logo

Reply from Leen Bakker

Hi Irene, good of you to send us a message. What a shame that your order is not to your satisfaction. Would you like to send us a private message via Facebook or Instagram? Then we would be happy to check with you. ^Melissa

Rated 1 out of 5 stars

You forgot to send me the back element…

You forgot to send me the back element of wardrobe. I tried to contact with leen bakker staff but all the time nobody answer the phone! I had written an mail and still no answer (I am still waiting more than 14 days). Shame on you!

10 August 2023
Unprompted review
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Reply from Leen Bakker

Hi sylvia, good of you to report this to us. We would like to find a solution with you. Will you send us a private message on social media? ^Ilse

Rated 4 out of 5 stars

Good variety

Good variety, nice discounts and on time delivery! So far everything is great with the product.

1 September 2023
Unprompted review
Leen Bakker logo

Reply from Leen Bakker

Hi bedankt voor je mooie review. ^Ilse

Rated 3 out of 5 stars

We were promised that our order will be…

We were promised that our order will be delivered on Tuesday and today is Friday and no signs about our order.

25 August 2023
Unprompted review
Leen Bakker logo

Reply from Leen Bakker

Hi Hakim, thank you for your message. My apologies that you haven't received your order yet. Would you like to send us a private message via Facebook or Instagram? Including your order number and your address details. Then we will be happy to check with you. ^Melissa

Rated 2 out of 5 stars

Table was impossible to assemble.

Table was impossible to assemble. Holes did not align. Poor quality for a high price. Client service has not responded to this date. Had to go into the store to get a refund.
Staff in store was friendly and helpful.

10 August 2023
Unprompted review
Leen Bakker logo

Reply from Leen Bakker

Hi, thanks for your message. How annoying that you have since had to return the table. My apologies for this. I'm going to pass on the feedback internally! ^Melissa

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