Leekes Reviews 

7,184
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 526 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and knowledgeable, making shopping trips very pleasant. Shoppers often highlight the fantastic selection of well-displayed goods and the reliable quality of the items available. Visitors also enjoy the wonderful cafe and appreciate the smooth purchasing process from start to finish. However, some people mentioned experiencing frustrating issues with damaged items delivered to their homes. A few reviewers noted that customer service responses were disappointing and unhelpful when attempting to resolve these problems. Some customers also reported encountering rude behavior or a lack of proper communication from staff members.

What people talk about most

Staff

People report positive experiences with staff, describing them as helpful, polite, and knowledgeable during... See more

Product

Clients share positive opinions on product quality, highlighting a broad selection of goods and... See more

Service

Reviewers mention positive feedback about service, noting that staff members are consistently helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing staff as attentive, patient,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items and chosen products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I visited the Melksham store 5th August, would highly recommend the staff are really polite and helpful. Big shout out to Hazel in Interior design, she was busy with customers however sh... See more

Company replied

Rated 5 out of 5 stars

We had one of the best shopping experiences at Leekes Cheltenham. The whole store has such a lovely, homely, family feel, and it’s a great place to wander around for inspiration. The café is reall... See more

Company replied

Rated 5 out of 5 stars

I went into the Llantrisant store as I wanted made to measure curtains and matching pelmet. I was helped by a lovely lady called Bev. She was extremely helpful throughout and kept me up to date with... See more

Company replied

Rated 5 out of 5 stars

I visited your Melksham store on Saturday 8th August. When I got to the Till I was greeted by Katie. While putting my items through the till I noticed one was damaged. Katie went above and beyond to... See more

Company replied


Company details

  1. Furniture Store
  2. Garden Center
  3. Gift Shop
  4. Interior Designer
  5. Kitchen Supply Store

Written by the company

With five stores in South Wales, the West Country and the Midlands, Leekes are home experts, offering everything for your home under one roof for over 120 years. From furniture to flooring and bathrooms to accessories, there’s an extensive choice from leading brands as well as unique and exclusive collection.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(7,184)

497 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Search out Paul for your paint dilemmas!

We have just been to the Melksham store with some very specific paint requests. Paul, in the paint department, went above and beyond to find the right product for us. He remained friendly, cheery and professional throughout. We will definitely be back to see him with any other paint dilemmas!

17 June 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to leave us a great 5* review, Theresa!

Rated 5 out of 5 stars

A great big shout out to 'Katie'…

A great big shout out to 'Katie' working the tills at Melksham store... I wish all people could be as happy, helpful and engaging as she was to us 👍👍👍

13 June 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to leave us such a lovely review!

Rated 5 out of 5 stars

Don't be afraid to order items online

Don't be afraid to order items online; I did and it was a lovely positive experience.
A company with old fashioned values but modern outlook.
The customer service and after sales are so very helpful and really care about the customer having a positive experience shopping at Leekes.

5 June 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to share your experience of shopping with us online, and leaving us a fantastic 5* review, Simon!

Rated 5 out of 5 stars

Exceptional service

We visit the Llantrisant Store and have food in the Cafe. The food is always outstanding and they offer a good variety of choices with generous portions but the exceptional Cafe Team is what truly sets Mezz Cafe apart from other Cafes. The staff are extremely friendly, welcoming and accommodating. The staff go above and beyond and have exceptional customer service. The staff cannot do enough for you and nothing is ever too much trouble.

11 June 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to share your experience and leave us a fantastic 5* review, Jayne. We’re delighted to hear that you enjoy visiting our Mezz Café and have experienced exceptional customer service during your visits. We look forward to welcoming you again soon :)

Rated 5 out of 5 stars

Great advice and a warm welcome.

Had expert advice and a very warm welcome from Bev Berry in the curtains and blinds department. Her ability to interpret exactly what we were looking for and come up with a great pattern and colour scheme for the rest of the bedroom saved us so much time searching.

9 June 2026
Unprompted review
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Reply from Leekes

Thank you for your fantastic 5* review, Graham!

Rated 5 out of 5 stars

Adrian was extremely helpful in helping…

Adrian was extremely helpful in helping us with the decision to buy a dining table and chairs. He was not pushy at all and left us to come to the decision to buy ourselves. Excellent service throughout the process.

27 May 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to leave us a lovely 5* review, Mal :)

Rated 5 out of 5 stars

Good service

We just bought a new set of patio furniture at Leekes in Melksham. Louise was super helpful in showing us the various choices and helping us make our final decision. We always like going to Leekes, and had a nice lunch in the cafe before braving the garden furniture section.

8 June 2026
Unprompted review
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Reply from Leekes

Thank you for your great 5* review, Christopher!

Rated 5 out of 5 stars

Needed to process a refund

Needed to process a refund of an item bought a couple of days before and had mislaid the receipt, luckily the item was connected to our store card. Jeremy on the desk was so helpful and knowledgeable he was able to find the transaction and process the refund. What a star! We are regular customers of Leekes Melksham and whenever we are served by Jeremy he is always pleasant and friendly and a great ambassador for the store.

9 June 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to share your experience and leave us a fantastic 5* review, Kirk :)

Rated 5 out of 5 stars

Llantrisant Leekes

Went into the Llantrisant store yesterday to purchase a sofa and dining table and chairs.
Liam was very professional and had a very friendly manner. They were a bit short staffed but he acknowledged us and let us know he would be with us as soon as possible. He gave us a very positive sales experience.
We’re now looking forward to our furniture delivery.

6 June 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to leave us a fantastic 5* review, Elen!

Rated 5 out of 5 stars

Great customer service

We have previously bought furniture from Leekes (Cross Hands) and had excellent service, so we were keen to return.

Andrew in the furniture section was very helpful and knowledgeable regarding the mobility/adjustable chairs. We are grateful to him for his advice.

6 June 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to share your experience and leave us a fantastic 5* review, Elinor!

Rated 5 out of 5 stars

Leekes - Melksham store

Great shopping experience,fabulous store, always greated by friendly staff, our recent visit was exceptional 👌 lovely staff member helped us with our shopping, I believe the staff member was a lady called Katy who went above and beyond to help us, thank you Katy, we will be back

31 May 2026
Unprompted review
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Reply from Leekes

Thank you for your lovely 5* review, Caroline!

Rated 4 out of 5 stars

Visit to Leekes

Visited Leekes Llantrisant this morning. Had a nice bite to eat and were pleasantly surprised at the service provided by staff. One member of staff, Cassey, went out off the way to be very helpful. Will be going back very soon.

4 June 2026
Unprompted review
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Reply from Leekes

Thank you for leaving us a fantastic 5* review, Neil!

Rated 5 out of 5 stars

Huw was very good

Huw was very good, helped us make the final decision, and helped us to the car with our wonderful bench seat.

24 May 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to share your experience and leave us a brilliant 5* review, Alan!

Rated 5 out of 5 stars

Recliner Chair From Leeks Crosshands

I couldn’t put the recliner together and after a few hours decided to ring Leeks Crosshands where I purchased the Chair. Anna the manager got back to me asked if I could bring it back and Huw would sort it out, was all put together and sorted in half an hour, so very grateful to all the team, so very helpful. Thank you

27 May 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to leave us a fantastic 5* review, Lynda!

Rated 5 out of 5 stars

Incredible!

From start to finish, incredible! Sales, delivery, installation all fantastic.
Ordered a new bathroom. Michael was knowledgeable, honest and affable. He took time to advise and recommend. Also, very patient with my dithering.

Leekes provided a plumber who did everything required. Stripping the room, tiling, flooring and then refitting our new bathroom. Gwyn Towns was exceptional. He had our best interests at heart from the start and throughout. He treated our home with the upmost respect. His workmanship is second to none.

We had not utilised Leekes before ordering our bathroom but will definitely be going back to make other purchases after such a positive experience.

Thoroughly recommend.

Thank you to all concerned.

27 May 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for taking the time to leave us a fantastic 5* review! We appreciate you sharing your experience, and are so pleased to hear that you are happy with your new bathroom. We look forward to welcoming you back in store soon :)

Rated 5 out of 5 stars

We had our windows and door today

We had our windows and door today. What a fantastic job Chris and Luke done, they were very professional from start to finish. As today was boiling hot to work in they didn’t stop and clean up afterwards it was spotless when they left. I would highly recommend them fantastic work.

26 May 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for taking the time to leave us a fantastic 5* review :)

Rated 5 out of 5 stars

Thanks to Jeremy in your Melksham…

Thanks to Jeremy in your Melksham branch who served me at the till last week. He was very friendly and helpful and offered me a Leekes card explaining all of the benefits. Very knowledgeable.

18 May 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to leave us a fantastic 5* review, Susan!

Rated 5 out of 5 stars

Great range, service and value

Good range, good value and great customer service, with convenient parking outside. Jeremy who served us was particularly friendly.

25 May 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for the lovely 5* review, Katie :)

Rated 5 out of 5 stars

Thankyou Neill and Team Leekes Bristol

All the team at Leekes Bristol have proven themselves to be extremely efficient, polite and friendly. Especially helpful was our salesman Neill who from our first meeting, understood the type of seating we required for our bad backs and was both extremely patient and diligent in fulfilling our needs.
Never rushing us on decisions he explained the pros and cons of our selections making the final choice easier and the suite and chairs fit for purpose. It was as if the old Park Furnishers ethos of customer service remained in the Bristol store. Well done all!

20 February 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for the positive 5* review!

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