Nothing was to much trouble for our drivers Steve and Anthea, so professional they have a great style a credit to Ledger, just come back from the cork and ring of Kerry trip on the Luxuria coach fant... See more
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See what reviewers are saying
I am 77 years old and less than knowledgeable regarding Crypto. I purchased some based on some research. It has been a real steep climb. After asking and checking I decided that the Ledger Walle... See more
No problems with the Set up but connections to Electrs/Electrum/Bitcoin thru USB has issues. I like the App great look, I changed to various USB cables and still does not connect. Windows says USB an... See more
I like the unit overall, but I do find the screen too small, and not very responsive. I also find Bluetooth connectivity to be flaky at times. Updates, and installs are painfully slow, and the last up... See more
Company replied
Company details
Information provided by various external sources
Ledger offers smartcard-based crypto asset hardware wallets bringing optimal protection level to your bitcoins, ethereums, ripple and more - without sacrificing usability or control.
Contact info
France
- www.ledger.com
You should know
3.5
Average
2K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service and the easy way…
Great customer service and the easy way with crypto hard wallet, highly recommend
15 January 2026
Unprompted review
Reply from Ledger
Thank you, Ilan! We really appreciate your recommendation and are glad you’re enjoying both the experience and the security of your Ledger. Always happy to help!
Great value
Very convenient to use, very intuitive. I like the design too.
31 December 2025
Unprompted review
Reply from Ledger
Thanks for the great feedback! We’re glad you find Ledger intuitive and convenient, and happy to hear you like the design too ✨
Excellent customer service from the…
Excellent customer service from the chat.
14 January 2026
Unprompted review
Reply from Ledger
Thank you! We’re glad our chat support met your expectations. We’re always here if you need us again.
DO NOT BUY
This is the worst device ever, I literally transferred all my crypto onto a brand new sealed box ledger and within 2 weeks all my crypto was gone. I never done anything wrong all my seed phrases were locked away in a safe but yet still I was whipped out.
Never never never use ledger they are the biggest scam. Even when I reached out to them they said there was nothing they could do and that I was the one at fault. DO NOT TRUST LEDGER. all my savings have gone. I literally left my crypto in an online wallet for 7 years and nothing ever happened. I’m not saying they are any better but I’m definitely saying do not ever buy a ledger cold wallet.
18 December 2025
Unprompted review
Reply from Ledger
Hello Engiz, we're sincerely sorry to hear that, we truly sympathize with what you're going through. It is important to note that no Ledger device has ever been hacked; funds are typically lost through an exposed recovery phrase, malicious transaction approval or if someone has access to his Ledger device and PIN.
For us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us
Thanks.
Ledger C.S is always Exceptional
Ledger C.S. ism always prompt, courteous and understandable
12 January 2026
Unprompted review
Reply from Ledger
Thank you, Jim! We truly appreciate your kind words and are happy to hear our support has been prompt and clear. It means a lot to us.
Reply from Ledger
Thank you for your trust! Keeping your assets safe and supporting you with care is always our top priority.
Not happy how they've stopped updating…
Not happy how they've stopped updating the nano s to get people to upgrade so they can ultimately make more money.
Moving to a Trezor
8 January 2026
Unprompted review
Reply from Ledger
Hello, let us clarify.
Your Ledger Nano S still works, and the Ledger Nano S Plus remains fully supported. These are two different products.
Launched in 2016 the Ledger Nano S was officially retired in 2022, and we’ve been gradually phasing out its support since.
That doesn’t mean it’s bricked — it still lets you send, receive, buy, sell and access your assets.
But due to its technical limitations, it no longer receives the latest features or upgrades — including recent improvements to usability and security.
This isn’t new: for some time now, the Nano S hasn’t supported the most recent updates or innovations. You can check the limitations here: https://support.ledger.com/article/Ledger-Nano-S-Limitations
- Your 24-word recovery phrase = your wallet: https://support.ledger.com/article/4404382560913-zd
- You can restore it anytime on a new Ledger or any BIP39-compatible wallet
- No lock-in. No forced upgrade. Just a natural evolution as tech and security standards move forward.
Full context from our CTO Charles Guillemet: https://x.com/P3b7_/status/1938247864322347032
Also, we are running a 20% discount for Nano S users to help them upgrade to newer model device: https://shop.ledger.com/pages/ledger-nano-s-upgrade-program
If you come across any complication or require further assistance, feel free to reach out here: https://support.ledger.com/contact-us
We hope this makes it clearer, stay safe.
Wishing you a wonderful day ahead.
Excellent user experience across both…
Excellent user experience across both the Ledger hardware and the Ledger Live app. It’s the perfect product for me.
7 January 2026
Unprompted review
Reply from Ledger
Thank you for the great feedback!
We’re thrilled to hear that you’re enjoying both the Ledger device and the Ledger Live app. It’s great to know the experience fits your needs so well.
Reply from Ledger
Thanks, Cameron!
We’re glad you had a positive experience with our support team. Your feedback means a lot to us.
Ledger hardware wallet user
I have been using Ledger cold storage digital wallets for years, and I have not experienced any negative issues with the devices and support.
2 January 2026
Unprompted review
Reply from Ledger
Thank you for your continued trust over the years!
We’re glad to hear that both our devices and support have consistently met your expectations.
Simple to use.
1 January 2026
Unprompted review
Reply from Ledger
Thanks, Kent!
We’re happy to hear you find Ledger simple to use. Enjoy managing your crypto securely.
Reply from Ledger
Thank you!
We’re thrilled you find the product perfect. Enjoy your Ledger experience and thanks for choosing us!
planned obsolescence
I bought a Ledger Nano S precisely because it was advertised as a long-term, stable, reliable hardware wallet.
The whole point of a hardware wallet is independence from apps and platforms.
Yet today I’ve discovered that my perfectly functional Nano S can no longer sync with either the Android or iOS Ledger Live app.
Not because of a defect.
Not because of misuse.
But because Ledger simply decided to drop proper mobile support, effectively forcing customers to buy a new device.
This is planned obsolescence, plain and simple.
Security should never be an excuse to break compatibility and push new hardware.
A company handling people’s life savings has a responsibility to provide long-term support, not artificial upgrade cycles.
I did not buy a gadget.
I bought what was marketed as critical financial infrastructure.
If you are considering Ledger: understand that your device’s usefulness is now at the mercy of their product roadmap — not your keys, not your ownership.
Extremely disappointed.
This is not how financial sovereignty should be treated.
30 December 2025
Unprompted review
Reply from Ledger
Hello Ignacio, thank you for your feedback, allow us to clarify the facts:
Your Ledger Nano S still works, and the Ledger Nano S Plus remains fully supported. These are two different products.
Launched in 2016 the Ledger Nano S was officially retired in 2022, and we’ve been gradually phasing out its support since.
That doesn’t mean it’s bricked — it still lets you send, receive, buy, sell and access your assets.
But due to its technical limitations, it no longer receives the latest features or upgrades — including recent improvements to usability and security.
This isn’t new: for some time now, the Nano S hasn’t supported the most recent updates or innovations. You can check the limitations here: https://support.ledger.com/article/Ledger-Nano-S-Limitations
- Your 24-word recovery phrase = your wallet: https://support.ledger.com/article/4404382560913-zd
- You can restore it anytime on a new Ledger or any BIP39-compatible wallet
- No lock-in. No forced upgrade. Just a natural evolution as tech and security standards move forward.
Full context from our CTO Charles Guillemet: https://x.com/P3b7_/status/1938247864322347032
Also, we are running a 20% discount for Nano S users to help them upgrade to newer model device: https://shop.ledger.com/pages/ledger-nano-s-upgrade-program
If you come across any complication or require further assistance, feel free to reach out here: https://support.ledger.com/contact-us
We hope this makes it clearer, stay safe.
Wishing you a wonderful day ahead..
THEY ACTUALLY CARE!
They never quit! I imagine there are a lot of people still new to crypto currency investments and the available hardware options. I started with Trezor and was so disappointed - I stepped up in hardware price with Ledger and BOY WAS THAT A SMART MOVE!
27 December 2025
Unprompted review
Reply from Ledger
Thank you so much! We’re really glad you made the switch and that Ledger has lived up to your expectations. Welcome aboard 🚀
My family and I have just returned from…
My family and I have just returned from our fairytale Christmas in Austria. We had the most amazing time! We stayed in the Harfenwirt hotel which was a lovely place to stay with amazing views and great food. The staff were very friendly and welcoming! We travelled with Llew jones coach company with drivers mark and Marco! They went above and beyond to make our Christmas special.. they were so helpful and friendly and really made our holiday a five star experience.. all in all we had an amazing time.. I was quite emotional to part ways
Lauren Bircher
28 December 2025
Unprompted review
Reply from Ledger
What a beautiful story Lauren, thank you for sharing such a special experience. We’re so happy your holiday was truly unforgettable ✨
Nano X had troublles with android
Nano X had troublles with android. Lost connection on bluetooth. Everything good
28 December 2024
Unprompted review
Reply from Ledger
Hello Denis, thank you for sharing your feedback.
Could you please use your Nano X with Ledger Wallet desktop app, head to "My Ledger" tab and make sure your Ledger device firmware OS is up-to-date: https://support.ledger.com/article/8458939792669-zd
After that, you can reset pairings on mobile and Nano X and re-pair them from scratch as explained here: https://support.ledger.com/article/360025864773-zd
Finally, we assure you that we are available, for us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us
Thanks.
I'm furious
I'm furious. Selling someone a "wallet" that later has to be "verified", and I cannot do it for months, allowing funds to be completely detached from me as the owner, is a major bullshit. First wallet is not something that a company to which I gave my trust to can exclude me from, so this is a very questionable concept, with a questionable outcome.
26 December 2025
Unprompted review
Reply from Ledger
Hello, we assure you that we are available to help. For us to better understand, investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us
Thanks.
Fake support at gmail
Fake support at gmail
“Support at syncledger.my”
Always check the address by forwarding to see who it’s from
I’m trying to get some support for my brother from ledger but it’s hopeless various gmail accounts like ledgercasestream at gmail or support at ledgerteam . Site send fake case replies
What makes this more frustrating is you cannot talk to anyone at ledger and the level of professionalism in this support is minimal.
My advice is stay away from crypto
@@@@@@@@@@@@@@@@@
UPDATE
@@@@@@@@@@@@@@@@@
My brother and I have contacted you about changing keys via updates and in so locking us out of his wallet you maintain it dint happen but we sent crypto then again 15 minutes later and then we couldn’t move it from ledger to another make of wallet.
You can notify the company that registered the domains they use they constantly register their domains at the same location. It’s china or Korea but you are not interested in preventing scams better to not use a wallet with ties to china.
26 December 2025
Unprompted review
Reply from Ledger
Hello Daniel, thank you for sharing this, indeed it's a scam, please beware of scammers and impersonators sending you emails or DMs or even calling you, Ledger never does this unsolicited.
Also, neither Ledger nor a genuine version of Ledger Live will ever ask you for your 24 words recovery phrase, any person or site asking for them is definitely a scam, always make sure to follow best safety practices: https://support.ledger.com/article/6747982542749-zd
We assure you that we are available to help. For us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us
Thanks.
Reply from Ledger
Thanks Victor! We appreciate your trust and are glad everything arrived quickly and smoothly.
Avoid Ledger unless you want to spend a lot money to update hardware
Ledger will force you to continually upgrade your hardware so please go with another brand. For example they have screwed customers who use the nano s plus with older macs because they stopped supporting ledger live for macos 10.15 and also turned off the option to disable automatic updates. So if you don’t want or can’t run out and get a new computer right away you are left with the choice of either reinstalling ledger live each time you want to use it or buying a newer and more expensive ledger wallet. Seems to be a strategic move on their part to extract more $ from customers. Avoid Ledger! They are a dirty company.
23 December 2025
Unprompted review
Reply from Ledger
Hi there! I’m sorry you’ve had a frustrating experience, and I appreciate you sharing it. A few points to clarify:
- macOS support: Current Ledger Wallet (formerly Ledger Live) requires newer macOS versions because Apple ended support for older systems. Running outdated OS versions carries security risks, so we no longer maintain Ledger Wallet on 10.15 and below. If you’re on an older mac, the practical workaround is to use a supported OS (another computer, or mobile with Ledger Live where applicable) or update macOS when possible. Details: support.ledger.com/article/360012598060-zd and support.ledger.com/article/360009879179-zd
- Device vs. app: Your Ledger device (including Nano S Plus) remains fully usable and your funds are always safe on-chain. The phase-out notices you may have seen apply to the original Nano S, not the Nano S Plus. The S Plus continues to be supported. More info: support.ledger.com/article/Ledger-Nano-S-Limitations
If any further help or clarification is required, please reach out to our support team as explained here: https://support.ledger.com/contact-us
Thanks.
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