We regularly book with Le Boat, usually from Benson on the River Thames. The booking staff are brilliant and it is so easy to speak with someone. They understand our needs and are extremely helpful. T... See more
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Review summary
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A fabulous week in the Aquitaine region of France. The Le Boat team Jamie, Veronique, Magda, Sebastian, Juan to name some in a great team at Le Mas D’Agenais were the best right from day one through... See more
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Yes, navigating a boat through the canals of Belgium is an incredible adventure and well worth the time and money. But the people at the Nieuwpoort base truly made our journey exceptional. Bieke and M... See more
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The service and support was brilliant from booking to checkout. Boat was really well equiped ( Horizon 2) super size fridge for plenty of beers. The shower was actually better than some hotels we've... See more
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Company details
Written by the company
Le Boat are world leaders in river & canal boat hire in the UK, Ireland, Europe & Canada. Find out more about 'self-drive' boating vacations.
Contact info
Platinum House, St. Marks Hill, KT6 4BH, Surbiton, United Kingdom
- www.leboat.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great company
We've had at least 15 trips with them, and it's always a real pleasure thanks to friendly and helpful staff, and fabulous boats.
It's a brilliant way to spend a few days pottering about on the water with friends or family.
11 January 2026
Reply from Le Boat
Thank you very much for your wonderful review — and please accept our apologies for the delay in responding.
We’re absolutely delighted to hear that you’ve enjoyed at least 15 trips with us — that kind of loyalty truly means the world. It’s fantastic to know that our friendly and helpful teams, along with our boats, have consistently made your experiences such a pleasure.
There really is something special about spending a few days gently pottering along the waterways with friends or family, and we’re so pleased our Le Boat canal boat holidays continue to provide that for you.
We very much look forward to welcoming you back on board again soon.
Warm regards,
Colin from Le Boat
Found the agent very helpful and…
Found the agent very helpful and informative during the booking process.
8 January 2026
Reply from Le Boat
That’s lovely to hear — it makes such a difference when the booking stage feels clear and supportive.
We’re really pleased the agent was both helpful and informative while you were planning your Le Boat canal boat holiday. Choosing the right boat and destination should feel exciting, not overwhelming, so it’s great to know you felt well guided along the way.
We hope you have a fantastic time on the water and create some brilliant memories. Do come back and let us know how it all goes.
Warm regards,
Colin from Le Boat
Easy booking and helpful staff
Easy booking and helpful staff. Can’t wait for the holiday!!
13 January 2026
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re delighted to hear that the booking process was easy and that our team was helpful. Supporting our guests from the very beginning is an important part of delivering a memorable Le Boat canal boat holiday.
We’re so pleased you’re looking forward to your trip — we hope you have an amazing time on the water and create some wonderful memories. We’d love to hear all about your experience once you return!
Warm regards,
Colin from Le Boat
Loved every minute of it!
Absolutely everything about this experience was exceptional! We loved every minute! Check in was fast and easy, the boat was spotlessly clean (and I'm very particular!) We did have a couple of mechanical issues on route but Le Boat Techs appeared within 20-30 minutes max and made quick and efficient repairs right away. We thought we were in the middle of no where and they would magically materialize! The Rideau is absolutley beautiful and we had the best vantage point from our flying bridge. Our young Standard Poodle loved it as much as we did. A couple of things we suggest for improvement are that proper barbecues be added to the boats as currently there are only outdoor flat surface griddles that they refer to as barbecues. We were on the Horizon 2 and even though there is room for a full size fridge/freezer, there is a small fridge and our boat had no freezer at all. There needs to be a proper fridge/freezer. Thankfully we had a couple of coolers as the refrigeration system on the Horizons 1 and 2, isn't adequate. The bathroom was wonderful. Loved the separate glass walled shower and the head didn't have any 'boat head' odour. Overall the only thing we would do differently the next time, and there WILL be a next time, is we will go for two weeks. One week was NOT enough :-). Thanks Le Boat for being so great!
13 October 2025
Reply from Le Boat
Thank you so much for your wonderful review — and please accept our apologies for the delay in responding.
We’re absolutely delighted to hear that you loved every minute of your Rideau Canal adventure. It’s fantastic to know that check-in was smooth, the boat was spotlessly clean, and that you enjoyed such an exceptional experience on one of Canada’s most beautiful waterways — especially from the fly-bridge, with your poodle along for the journey!
We’re also pleased that when a couple of mechanical issues arose, our technical team was able to respond quickly and efficiently. Providing reliable support throughout our Le Boat canal boat holidays is something we place great importance on, so it’s wonderful to hear that you felt well looked after even in more remote areas.
Thank you as well for your thoughtful suggestions regarding barbecues and refrigeration on the Horizon models. We really value this kind of detailed feedback, as it helps us continue improving the onboard experience for future guests.
We’re thrilled to hear there will be a next time — and we completely agree, one week often feels far too short!
We look forward to welcoming you back on board for a longer adventure soon.
Warm regards,
Colin from Le Boat
Our journey was outstanding
Our journey was outstanding, thanks to the staff who were delightful, welcoming, and highly professional.
6 January 2026
Unprompted review
Reply from Le Boat
Thank you very much for your lovely review — and please accept our apologies for the delay in responding.
We’re delighted to hear that your journey was outstanding, and especially pleased that our team made such a positive impression through their warm welcome and professionalism. The dedication of our staff is a key part of what makes our Le Boat canal boat holidays so special.
We hope to have the pleasure of welcoming you back on board again soon.
Warm regards,
Colin from Le Boat
The journey was fantastic
The journey was fantastic, with the team being both delightful and highly professional.
1 January 2026
Unprompted review
Reply from Le Boat
Thank you very much for your lovely review — and please accept our apologies for the delay in responding.
We’re delighted to hear that your journey was fantastic and that our team made such a positive impression through their warmth and professionalism. Feedback like this means a great deal to us and reflects the high standards we aim to deliver on every Le Boat canal boat holiday.
If there’s anything at all that could have made your experience even better, we’d genuinely welcome your thoughts. We’re always looking for ways to improve and ensure every interaction with us is worthy of that fifth star.
We hope to have the pleasure of welcoming you back on board again soon.
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re pleased to hear that selecting your dates and completing your reservation went smoothly. Making the planning process simple and straightforward is an important part of starting your Le Boat canal boat holiday on the right note.
We wish you a fantastic trip ahead and hope you have a wonderful experience on the water. We’d love to hear how it all goes once you return.
Warm regards,
Colin from Le Boat
fantastic communication and service
The fantastic communication and helpful information made the whole booking experience easy
28 December 2025
Reply from Le Boat
Thank you very much for your lovely review — and please accept our apologies for the delay in responding.
We’re delighted to hear that our communication and helpful information made the booking process so easy. Providing clear, friendly support from the very beginning is an important part of delivering a memorable Le Boat canal boat holiday.
We wish you a wonderful trip ahead and hope you have an unforgettable time on the water. We’d love to hear all about your experience once you return.
Warm regards,
Colin from Le Boat
Easy to book a fabulous unique vacation!
The help received during booking made it easier to find the perfect vacation to create great memories with family and friends! As a returning customer for our 6th LeBoat vacation around the world we appreciate the special nature of these experiences!
25 December 2025
Reply from Le Boat
Thank you so much for your wonderful review — and please accept our apologies for the delay in responding.
We’re absolutely delighted to hear that the booking support helped you find the perfect trip to create more special memories with family and friends. Knowing this will be your 6th Le Boat adventure around the world truly means a great deal to us — thank you for your continued loyalty.
It’s fantastic that you value the unique nature of these experiences, and we’re proud to be part of so many memorable moments through your Le Boat canal boat holiday.
We wish you another incredible journey ahead and look forward to welcoming you back on board once again.
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re delighted to hear that you found the booking process easy and the information provided helpful. Making it simple and reassuring to plan your Le Boat canal boat holiday is something we work hard to achieve.
We wish you a fantastic trip ahead and hope you have a wonderful time on the water. We’d love to hear how it all goes once you return!
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re delighted to hear that you found our website easy to navigate. Making the planning and booking process as smooth as possible is an important part of delivering great canal boat holiday from the very first step.
We wish you a wonderful trip ahead and hope you have an unforgettable time on the water. We’d love to hear all about your experience once you return.
Warm regards,
Colin from Le Boat
Great service and information
Great service over the phone from Le Boat Customer Service for help in planning a first time trip. Also excellent website.
29 November 2025
Reply from Le Boat
Thank you very much for your lovely review — and please accept our apologies for the delay in responding.
We’re delighted to hear that our Customer Service team provided great support over the phone as you planned your first trip, and that you found the website excellent as well. Helping first-time guests feel informed and confident from the very beginning is an important part of delivering memorable boating holiday with Le Boat.
We wish you a fantastic holiday ahead and hope your first experience on the water is truly unforgettable. We’d love to hear how it goes once you return!
Warm regards,
Colin from Le Boat
Good communications especially when…
Good communications especially when selected type of boat and location not available.
8 December 2025
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re pleased to hear that you found our communication helpful, particularly when your preferred boat type or location wasn’t available. Supporting guests with clear options and guidance during the booking process is an important part of delivering a smooth start to our Le Boat boating holidays.
We wish you a wonderful trip ahead and hope you have a fantastic experience on the water. We’d love to hear all about it once you return.
Warm regards,
Colin from Le Boat
Web site data and the Customer Service…
Web site data and the Customer Service support, Excellent.
5 December 2025
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re delighted to hear that you found both our website information and Customer Service support to be excellent. Making it easy to research, plan and book your Le Boat boating holiday is something we work hard to get right, so it’s wonderful to know that your experience so far has been a positive one.
We wish you a fantastic trip ahead and hope your time on the water exceeds expectations. We’d love to hear how it all goes once you return.
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re delighted to hear that you had an excellent trip on the Caledonian Canal. It’s wonderful to know that our team made such a positive impression through their friendly and professional support — the dedication of our base staff is a key part of what makes our Le Boat canal boat holidays in Scotland so memorable.
We look forward to welcoming you back on board for another great adventure on the water.
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re delighted to hear that Dario made such a positive impression. We’ll be sure to pass on your kind words — he’ll be very pleased to hear them. Providing friendly, knowledgeable support from the very first enquiry is an important part of delivering exceptional Le Boat canal boat holidays.
We wish you a fantastic trip ahead and hope your time on the water is just as great. We’d love to hear all about your experience once you return.
Warm regards,
Colin from Le Boat
Looking forward to making memories.
The experience was made great by the easy accessible website as well as the booking process. I also found that I needed some more details and contacted the office where they were quick to answer my call and we’re able to find my booking very easily so no hassle looking forward to making memories on our trip next year.
7 December 2025
Reply from Le Boat
Thank you very much for your lovely review — and please accept our apologies for the delay in responding.
We’re delighted to hear that you found our website easy to use and that the booking process was smooth and accessible. It’s also wonderful to know that when you needed a few more details, our team was able to assist quickly and locate your booking without any hassle.
Providing helpful and reassuring support from the very beginning is an important part of delivering memorable Le Boat canal boat holidays, and we’re so pleased your experience so far has been a positive one.
We wish you a fantastic trip next year and hope you make many unforgettable memories on the water. We’d love to hear all about it once you return!
Warm regards,
Colin from Le Boat
Friendly and enthusiastic staff who are…
Friendly and enthusiastic staff who are well informed and extremely helpful
4 December 2025
Reply from Le Boat
Thank you very much for your kind review — and please accept our apologies for the delay in responding.
We’re delighted to hear that you found our team friendly, enthusiastic and so helpful. Providing well-informed support from the very beginning is an important part of delivering exceptional Le Boat canal boat holidays, and it’s wonderful to know our staff made such a positive impression.
We wish you a fantastic trip ahead and hope you have a truly memorable time on the water. We’d love to hear all about your experience once you return.
Warm regards,
Colin from Le Boat
Decent boats and decent prices
Decent boats and decent prices. The checking in was very late in the day and so confused. Good induction process, but too protracted, so they have the greatest excuse to hold you over night without leaving the marina.
The hand over/ checkout is very early in the morning, so you'll basically lose one rental day.
Yhey also hit you with heft EXTRAS, prepaid fuel, insurance waiver etc
26 June 2025
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re pleased to hear that you found our boats and pricing to be good overall, and we truly appreciate you taking the time to share your feedback on the check-in and check-out experience.
We understand how disappointing it can feel if check-in takes longer than expected, especially when you are eager to begin your holiday. Our induction process is designed to ensure that all guests feel safe, confident and fully prepared before setting off, but we recognise that it should also be as smooth and efficient as possible.
We also appreciate your comments regarding departure and return timings, as well as the additional costs such as fuel, damage waivers or optional extras. We do our best to communicate these charges clearly during the booking process, but we’re sorry if they were not fully clear or came as an unexpected surprise ahead of your trip.
Thank you again for your honest feedback — it helps us continue improving the overall experience of our Le Boat canal boat holidays. We hope to have the opportunity to welcome you back in the future.
Warm regards,
Colin from Le Boat
Personal touch that I received from the…
Personal touch that I received from the le boat sales team exceeded my expectations
26 November 2025
Unprompted review
Reply from Le Boat
Thank you very much for your kind review — and please accept our apologies for the delay in responding.
We’re delighted to hear that the personal touch you received from our sales team exceeded your expectations. Providing attentive, knowledgeable support from the very first enquiry is an important part of delivering exceptional Le Boat canal boat holidays, and it’s wonderful to know that this made a positive impression.
We wish you a fantastic trip ahead and hope your time on the water lives up to the excellent start. We’d love to hear all about your experience once you return.
Warm regards,
Colin from Le Boat
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