Britannia Leatherbarrows Reviews 

156
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often going above and beyond to ease the moving process. Many people highlight the exceptional and efficient service, noting its seamless execution from start to finish. Reviewers also frequently commend the delivery service, emphasizing its punctuality and the careful handling of belongings, ensuring everything arrives safely and without damage. However, some customers also noted concerns regarding delivery times, with a few experiencing late arrivals at their addresses and others reporting significant delays in the delivery of their belongings, including multiple postponements over several months.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the efficiency, professionalism, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting its efficiency from quote to delivery, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would certainly recommend Britannia to anyone moving home. They were courteous and very helpful. Made our move so much less stressful. The service was extremely efficient from the quote through to t... See more

Company replied

Rated 5 out of 5 stars

Circumstances meant we needed to arrange a removals firm at short notice. Rob came to assess our needs and give a quote. Within two weeks we had arranged a date, Craig and Ade arrived and loaded a van... See more

Company replied

Rated 5 out of 5 stars

Perfect delivery by the two guys assigned to the delivery. Had to decant from main vehicle to a smaller one to be able to get access house in a smaller road. Essential unloading, loading and delivery... See more

Company replied

Rated 5 out of 5 stars

Britannia Leatherbarrows were very professional throughout the move. Staff were friendly, and took extra care when needed. This was a particularly tricky move with many items of furniture needing to g... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Self-Storage Facility

Written by the company

Whether you’re moving locally, nationally or overseas, come to the professionals at Britannia Leatherbarrows Removals in Christchurch, Dorset. The Trenchard family who own and operate Britannia Leatherbarrows, have over 100 years’ experience in moving and relocating families and businesses, we’re here to guide you through every step of the process. For every move in the UK or abroad we plant a tree to help with our carbon footprint. Even the flyers we send out are on biodegradable seeded paper.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(156)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend!

Great experience from start to finish.

Lewis from the team came over swiftly and gave an in person valuation of what we needed to move. It was very accurate in comparison to the actual service we received and paid for.

There were no issues on the day of moving out, Rob and his team arrived and sorted everything out swiftly, no damage to our items that went into storage for months before we had them moved to the north of the UK (from the south).

Tracey did a great job at organising a move in date, considering we gave very vague timelines due to a completion date on our move in property not being confirmed for much of the time we had our items in storage.

No issues on the day moving in either, somehow the logistics team managed to get the same lead who packed us on move out day to handle the move in, which made everything super easy.

I have back issues and didn't have to lift a finger for the whole process which is exactly what we were looking for.

Thanks again for a great move!

22 July 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

We really appreciate you taking the time to leave us this wonderful review. We were delighted with your comments and Lewis, Tracey and the Team would like to thank you for personally naming them with your thanks. Best wishes to you

Rated 3 out of 5 stars

So the service was "ok"

So the service was "ok". Promised floor coverings and picture sleeves and TV covers. None.
Guys turned up on day one. No introduction. Spent six hours loading. Didn't moan once about us or the weight but moaned constantly about management and lack of resource. Tail lift on truck didn't work.
BO smell and smokers! Day two. Two even grumpier guys. Again Didn't introduce themselves. Took the doors off the fridge when it actually came in with them on. Again smokers. Was quoted for two containers. Only 3/4 fill 1st and 1/2 second. They then went to another pack and store job after me. So my container had other clients goods in? Week later they delivered. No ramps! No working tail lift and no equipment to assist them moving everything down 42 - 62 steps down. Five guys both days. All polite. Again no intro except from "Steve" worked very hard. No moaning about the 300+ boxes and heavy stuff but a lot of moaning about management and lack of equipment. No sack barrows no stair climbing trolley etc. It then hammered down with a huge thunderstorm. They had no wet weather gear at all. They all got absolutely soaked. Again no floor coverings offered nor used. Going with a "National" company I would have expected a little better.
NOTHING broken though. But I did feel for guys. Dave the estimator was good. But I feel he should go out on some moves to discover the actual offer. Lorries and containers were tatty.

12 July 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

We have read through your review and would like to thank you for your reflective comments, and for highlighting some points you feel we could improve upon. We will of course follow this up with members from your crew.
We are however pleased to hear that the move went to plan in regards to the move plan timings, and that all your items were delivered safely. Our thanks and regards to you in your new home

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service. The blokes worked so hard. Brilliant service from start to finish

22 July 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Fabulous to hear that you were very happy with our service. Mark and Ady will be thrilled with your positive feedback. We hope you and your mum in law have settled in well to your new home :)

Rated 5 out of 5 stars

Excellent

Excellent service and delivery of our effects and furniture to Portugal at a very competitive price. The part-load concept is excellent if you are only taking a number of special pieces of furniture with effects. Thoroughly recommend.

1 July 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Thanks so much for your 5 star review. Glad you found this service to suit your needs well. All the very best to you

Rated 5 out of 5 stars

Very efficient communication

Very efficient communication. Very helpful removal men who were polite and cheerful. Would definitely use them again for both storage and removals.

20 June 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Thank you for sharing this positive review with us. The feedback will be passed to Alan and Chris who assisted your move into store and Steve and Andy who delivered your belongings, this will keep them smiling :), Take care and happy to assist again in the future should you need us again

Rated 5 out of 5 stars

The team Lewis

The team Lewis, Tracey and finally the driver Steve did everything to assist and made me feel good and everything was running according to the schedule Lewis had laid out. Also the German agent one needs today was so helpful. Thank you once again. If I ever need a removal company I will chose Britannia Leatherbarrows again!

7 June 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

This is super news. Lovely to have been able to look after you for your move back to Germany. Lewis, the office staff and Steve are happy this was the best experience it could be for you. If you do decide to make any further moves, of course we will be right there to help. All the best to you

Rated 5 out of 5 stars

Stress free experience,

Stress free experience,
The day went extremely smoothly driver turned up early had a quick look around the house and the 4 gents moving us done a fantastic job.

31 May 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

It was an absolute pleasure to assist you with your move. We will make sure the praise and thanks is shared with your crew Mark, Andy, Adrian and Danny who will be pleased you were very satisfied too

Rated 5 out of 5 stars

The whole team at Britannia were very…

The whole team at Britannia were very helpful & professional they made the stressful job of moving house so much more bearable

10 June 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

We are really happy with this review. We are passionate about helping our customers to make moving house the smoothest it can be, so glad you had a good experience :)

Rated 5 out of 5 stars

The men arrived on time and were…

The men arrived on time and were courteous, efficient and well organised. It all seemed like a well oiled machine.
Similar experience with unpacking and bringing things up tosecond floor flat

28 May 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

We are delighted with your review, thank you for taking the time to leave it and to share your positive experience with us. All the best for your new life in Wales :)

Rated 5 out of 5 stars

Staff were excellent helpful in every…

Staff were excellent helpful in every way courteous and well mannered I recommend this company

31 May 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Thank you! This what we aim for and we are glad you feel you had a 5 star experience with us too. Thank you for moving and storing with us, and we wish you very well till the next time

Rated 5 out of 5 stars

Removals done over 2 days

Removals done over 2 days, owing to distance of travel from previous home to new home. Both sets of Removal Teams were great. Nothing was too much trouble for them. Disassembled & reassembled furniture (some a bit tricky) with care. I certainly recommend this Removal Company & definitely would book them again if needed. Many Thanks guys!

6 June 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

We really appreciate you choosing us and leaving us this excellent review. Please do come back again for any removal or storage needs and thanks for recommending us. All the best

Rated 1 out of 5 stars

Would not use again

The men damaged paint on cupboard door at bottom of stairs in three places. One the men stank of cigarette smoke had to ventilate every room that he had been in.
Delivery in France went OK but builder complained of missing electric tools.
They were not the cheapest by any means.

28 May 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

We were surprised and saddened to receive a one star review from you. However after listening and developing this further with you, we understand that there were also some personal circumstances adding to it being a stressful move for you. We are working with you regarding the unfortunate damage to the cupboard, but refute any claims of missing tools. Our crew are all DBS checked and have had a long service with us. I hope you can enjoy your fresh start in France

Rated 4 out of 5 stars

A moving report.

Good flexibility, fitted us in at short notice.Both pickup and delivery crews very helpful.Confident tg use again.

2 May 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Thank you for reviewing us. We do our very best to find a solution with dates where we can and I am glad we were able to accommodate your move with us. Please do come back to us if you make any future moves, take care

Rated 5 out of 5 stars

Friendly, professional and caring

Friendly, caring and professional service on the moving out and moving in days.
Easy to schedule and all information was timely and very clear. Original property survey was done online to suit.
Would recommend and definitely use services again in the future. Thank you all involved in a very successful move.

7 May 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Thank you for your 5 star review. It was lovely to read and I am glad you felt very well looked after by our team. We would love to move you again. Your thanks will be duly passed on.

Rated 5 out of 5 stars

Excellent service from the start - for a complicated move!

Excellent service from the start. Came up with a cost effective plan for removals, short term storage and re-delivery.
The latter was complicated as the lane we now live on will only take the width of a van, so the team had to park up the lorry a few miles away, unload into a van, drive to us, reverse up the lane then unload. This was repeated 10 times over 2 days!
All done with no complaints and great service with a smile. Helped by the local shop selling amazing pies and pasties I reckon!
Anyway, fully recommend them if you're moving.

29 April 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Thank you for your honest positive review. The team were more than happy to help. Your thanks will be passed onto each of the team members individually. We love it when a plan comes together! We work hard to make sure it works for our customers. All the very best to you

Rated 5 out of 5 stars

AMAZING JOB

I would highly recommend Leatherbarrows for removals. The experience from start to finish was incredible. The guys that did the move went above and beyond to accommodate the move. Thank you for everything.

23 April 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

It was a pleasure to assist you with your move and delivery to your new home. We hope that you have settled in quickly. Thank you for sharing your experience

Rated 5 out of 5 stars

Great service on a very short notice

Great service on a very short notice. We had a bit of an issues with solicitors and signing off the sale but Britannia supported us all the way being on stand by for a last minute call for removal and storing and delivery with our relocation to Wales being absolutely amazing the two guys who delivered worked tirelessly and not stop over the short time period they were given, absolutely hats off to those two. Thank you to all the team for your support on a very stressful move.

10 April 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

We are grateful to hear that you are very pleased with the removal service from start to finish, even with the issues you were up against. Thank you for placing your trust in Britannia Leatherbarrows to assist you. Your crew will be thanked for their hard work :)

Rated 4 out of 5 stars

Both Alan and Ady arrived on time

Both Alan and Ady arrived on time, were polite, courteous and overall ensured that the move went smoothly.
Nothing left behind, everything packed up carefully with no breakages.
In addition your men picked up the used boxes very early in the morning a week after again with no problems.
All in all I would use again.
Many thanks

9 April 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Thank you for choosing us, we really appreciate it and thank you for taking the time to share your experience. Alan and Ady are happy to have assisted you. Best wishes!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look