I have been a customer of LBD, first in London and now Paris, for many years. While in Paris this time, I found the main LBD stores there to be rather cold and unfriendly, this outlet store is absolut... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been a customer for many years, and it’s always a pleasure to shop here. The products are great, the delivery is reliable, and above all, the customer service is outstanding. Whenever I’ve need... See more
Company replied
I love the cashmere sweater! Best quality - so soft and light. Perfect. My favorite brand when it comes to cashmere sweaters. Regarding the customer service: really helpful and friendly. Totally re... See more
Company replied
I live in London and have shopped in Paris from their store. But now I just shopped online and the package took a long time to ship and after 2 weeks I get a letter from customs to clear the customs d... See more
Company replied
Company details
Written by the company
Du blanc, du noir, beaucoup de gris, de l'élégance, une marche silencieuse et inspirée dans les rues de Paris, l’odeur du café mélangée à celle du papier journal à Saint-Germain-des-Prés, ce qui était hier, nous le célébrons encore aujourd’hui. En réalité, nous n'avons jamais changé ce que nous sommes et ce qui nous définit. C'est même une volonté affichée pour nous de maintenir cet art de vivre si parisien. Oui, nos magasins sont tous différents, et les silhouettes LDB ne recherchent pas l'approbation des foules avides du bling. LDB est une bulle de poésie urbaine qui résiste face à une modernité ravageuse. Oui, nous résistons passivement, en restant concentrés sur notre savoir-faire presque artisanal, sur la création de vêtements uniques, ainsi que sur notre passion pour les lettres et les arts. Nous réalisons que ces actes de résistance, cet art de vivre, sont d'autant plus importants aujourd'hui, alors que la vulgarité nous assaille de toutes parts. Nous avons une histoire dont nous sommes fiers, et grâce à vous, nous travaillons à la préserver.
Contact info
12 rue de Sévigné, 75004, Paris, France
- 0142740301
- serviceclients@ldbparis.com
- www.ldbparis.com
4.4
Excellent
286 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loftdesignby outlet store on Les Vinaigriers in Paris
I have been a customer of LBD, first in London and now Paris, for many years. While in Paris this time, I found the main LBD stores there to be rather cold and unfriendly, this outlet store is absolutely wonderful, with excellent prices, a wide selection of shirts and other LBD merchandise just a few months "out of date," and with prices usually much less than half of the retail prices. The staff at this store are wonderful too: flexible and very helpful. While I would steer away from the main stores, I will come back to this store every time I am in Paris.
5 December 2025
Unprompted review
Reply from LDB Design by
Dear customer,
Thank you for your loyalty and for sharing your experience.
We’re delighted that you enjoyed our outlet store, its selection, prices, and the helpfulness of our team. Your feedback regarding our main stores is noted and will be shared internally.
We look forward to welcoming you again in Paris.
Kind regards,
Team LDB
I’ve been a customer for many years
I’ve been a customer for many years, and it’s always a pleasure to shop here. The products are great, the delivery is reliable, and above all, the customer service is outstanding. Whenever I’ve needed help, their support team has been responsive, friendly, and truly efficient.
A trustworthy store that I highly recommend!
2 December 2025
Unprompted review
Reply from LDB Design by
Dear Aleskandra,
Thank you very much for your loyalty and kind words.
We’re truly grateful for your continued trust and delighted that our products, delivery, and customer service meet your expectations. Your recommendation means a lot to us.
Kind regards,
Team LDB
Reply from LDB Design by
Dear Jessica,
Thank you very much!
We’re delighted to hear that you love the cashmere — comfort and quality are at the heart of what we do.
Kind regards,
Team LDB
Reply from LDB Design by
Hi Marina,
Thank you very much for your feedback!
We’re delighted to hear that you appreciate the quality and comfort of our clothes.
Your satisfaction means a lot to us, and we hope you’ll continue to enjoy wearing our pieces for a long time.
Kind regards,
Team LDB
Easygoing and friendly salespersons
Easygoing and friendly salespersons, very high quality products.
26 March 2025
Reply from LDB Design by
Hello Roxane,
Thanks you for your feedback 😊.
Kind regards,
LDB team
Customs duty ???
I placed 2 orders - I recieved a letter from parcelforce. I had to pay customs duty of more than 20% before they would deliver the parcel.
The 2nd parcel was delivered the same day as the first by DPD- no duty needed !
How can I avoid paying duty next time?
19 July 2025
Reply from LDB Design by
Hello Marion,
Thank you for your feedback and for placing two orders with us.
Since Brexit, customs duties may apply to orders shipped from the EU to the UK. These charges are determined by UK customs and may vary depending on the courier — which is why one parcel might be taxed (e.g. via Parcelforce) and another not (e.g. via DPD), even if sent at the same time.
Unfortunately, we don’t control these fees, but we completely understand how frustrating this can be.
Warm regards,
The LDB Paris Team
Very Nice Shirt
Very nice shirts.
Soft breathable material.
Sustainable material.
Elegant look.
Expensive though.....!
But better than many other brands.
Merci
23 May 2025
Reply from LDB Design by
Dear,
Thank you for your thoughtful review. We are pleased to hear that you appreciate the quality, comfort, and design of our shirts.
We look forward to seeing you again.
The LDB team
Beautiful shirts and fast shipping from…
Beautiful shirts and fast shipping from France. Expensive shipping though
18 January 2025
Reply from LDB Design by
Hello,
Thank you for your feedback! We're delighted to hear that you love our shirts and that the shipping was fast. We understand that shipping costs can be a concern, but shipping overseas, especially to the U.S., comes with certain costs.
We truly appreciate your support and hope to see you again soon!
Best regards,
Anastasia
Customs duties and Admin fees
I was unexpectedly charges customs taxes and administration fees - which I paid - but I still havent received the order
20 November 2024
Reply from LDB Design by
Dear David,
Thank you for letting us know. As mentioned yesterday, we are already looking into the issue and will provide you with an update shortly. If you have any additional details, please don’t hesitate to share them with us.
We sincerely apologize for the inconvenience and are committed to resolving this matter as quickly as possible.
Kind regards,
Anastasia
Very unhappy
I live in London and have shopped in Paris from their store. But now I just shopped online and the package took a long time to ship and after 2 weeks I get a letter from customs to clear the customs duties in order to get my parcel. I have shopped several times from mainland Europe but never faced this. It’s a lot of custom duties and when I got in touch with LDB service, they said that’s how it works, I need to pay the added customs to get my parcel! Am extremely dissatisfied. This indeed is very poor service and don’t think this how websites and online purchases should work. Am never going to ship from them again nor going to refer them to my friends :(
2 September 2024
Unprompted review
Reply from LDB Design by
Dear Manjari,
Thank you for your feedback. We’re sorry to hear about your experience with customs duties and shipping delays. Since the UK is no longer part of the EU, customs fees can apply to orders, and these are unfortunately beyond our control.
Kind regards,
Anastasia
Was shipped to wrong address
Was accidentally shipped to wrong address but after speaking with them they quickly resolved the matter and are reshipping the items to me. the staff member was very friendly and cooperative. Quality brand with Quality service!
1 October 2023
Reply from LDB Design by
Dear Robert,
Thank you for taking the time to share your experience with us.
Our team takes pride in providing quality, sincerely apologize for the initial shipping mishap. We greatly appreciate your understanding and patience in this matter, and we're committed to ensuring that your item reach you as soon as possible.
Thank you for choosing us, and we look forward to serving you better in the future!
Kind regards, Candice.
Easy to order, efficient friendly service
Easy to order, fast response from customer service area and flexible, friendly contact.
28 August 2023
Reply from LDB Design by
Dear Alain,
Thank you for your feedback. We are glad you were satisfied with our client service and hope to see you soon :)
Kind regards,
Anastasia
Customer Service LDB
Excellent
I just love the cashmere jumpers. I’ve ordered several for delivery to Ireland. Always great quality and fast delivery.
25 August 2023
Reply from LDB Design by
Dear Alexandra,
Thank you for your glowing review! We're thrilled to hear that you love our cashmere jumpers and have had positive experiences with both the quality and delivery to Ireland. Your feedback makes all the hard work worthwhile!
Looking forward to serving you again soon.
Best regards,
Benjamin
Customer Service LDB
paquet arrivé au top
24 May 2023
Reply from LDB Design by
Bonjour Thierry,
Merci d'avoir partagé votre expérience positive ! Nous sommes ravis d'apprendre que votre paquet est arrivé en parfait état.
Cordialement,
Benjamin
Service Client LDB
Reply from LDB Design by
Dear Maarten,
Thank you for your feedback!
We strive to provide the best possible experience for our customers, and it's always rewarding to know that our efforts are appreciated.
We look forward to serving you again.
Kind regards,
Benjamin
Client Service LDB
My favorite t-shirts!!!
These are my favorite t-shirts! They fit so well and look amazing.
5 April 2023
Reply from LDB Design by
Hello Palmer !
We're glad to hear that our t-shirts are your favorite and that you love the fit and style. We appreciate your support and hope you continue to enjoy our products.
Best regards
Benjamin
Customer Service LDB
Beautifully crafted t-shirts right at…
Beautifully crafted t-shirts right at your door step in less than a week. Impressive when you live across the World.
Thank you !
A
24 February 2023
Reply from LDB Design by
Hello Abboud,
Thank you very much ! We have done our best to deliver you as soon as possible 😊
Kind regards,
The LDB team
I love the cashmere sweater
I love the cashmere sweater! Best quality - so soft and light. Perfect.
My favorite brand when it comes to cashmere sweaters.
Regarding the customer service: really helpful and friendly. Totally recommend LDB Design by
Sunshine from Germany!
1 March 2023
Reply from LDB Design by
Hello Melanie,
Thank you very much for your comment.
We are very happy to have you as one of our ambassadors. Especially when you give us such good feedback.
Kind regards.
The LDB Team
Reply from LDB Design by
Thank you very much Beata. 😀
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.