LaywellBeds Reviews 

56
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

This is the second time I’ve been requested to review a bed from Laywell beds…… now, if only I could!!! ! I’ve never received the king size divan I ordered on 27th Feb with a 3-10 day delivery estimat... See more

Rated 4 out of 5 stars

Ordered a bed back in 2022 and its has been great, mattress still in great use. I've now ordered another one on 18th March but had no update or information regarding delivery and I've emailed a few ti... See more

Rated 1 out of 5 stars

Is this a scam??? Please don’t part with your cash until you thoroughly check the legitimacy of this company. I ordered a king size divan on 27th Feb with a 3-10 estimate on delivery…….. still waitin... See more

Rated 1 out of 5 stars

AVOID!! Cheerfully ordered away online a standing headboard. Didn’t think anything of it, website says 3-10 days. I patiently waited a month. Nothing, no correspondence at all. Tried to call and emai... See more

Company details

  1. Bedroom Furniture Store

Information provided by various external sources

it's not just a Bed, it's personal


Contact info

2.2

Poor

TrustScore 2 out of 5

56 reviews

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No recent history of asking for reviews

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2.2

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(56)

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Rated 1 out of 5 stars

AVOID THIS COWBOY BED COMPANY

We ordered a bed four weeks ago, been given four different delivery dates and still have not received any product from them. We have called but it just rings out and isn't a valid user. We have emailed them numerous time but to no avail have still not received a reply. Stealing money from people. We have paid the amount in full. It is absolutely shameful and when we did have contact after we placed the order. The delivery guy told us he was 45 mins away when he was about am hour and a half. He then proceeded to just go home and not deliver the bed and we were informed he had delivered it. Are now straight up refusing to speak to us. 0/10 would not recommend. If I could rate any lower I would. -10 stars.

16 December 2020
Unprompted review
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Reply from LaywellBeds

Hi Finlay,

Thank you for your review.

The courier company we use for large items tired to attempt delivery twice but got refused as you fail to mention you live on a military base. The courier company text you night before they was coming again but you never answered the call once again.

You also did not pay in full you used Laybuy which is a finance company.

Would be appreciated if you could tell the correct information when giving a review.

Thank you

Rated 1 out of 5 stars

Avoid At All Cost

I am only giving this company a score of 1 as you cannot go any lower. Avoid this company at all cost. I ordered a bed and when it arrived last Wednesday the headboard was significantly marked. I contacted them by email ( phone number disconnected ) and was asked to provide a photo. I provided 3 which clearly show 4 big black marks on headboard. I was told that my issue would be passed to thier production department. Despite numerous emails I am yet to receive a response and do not hold out any hopes of getting one ! I have contacted my credit carder provider to obtain refund. As advised earlier AVOID AT ALL COST

10 November 2020
Unprompted review
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Reply from LaywellBeds

Hi Me,

We have no information about any marked items, please contact us customerservice@laywellbeds.co.uk to let us know what you are on about.

Would be appreciated

Thank you

Rated 5 out of 5 stars

Amazing prices amazing beds few communication issues.

Amazing prices amazing quality beds! Love the super king we purchased. although there was a small issue at the start of my order with the courier damaging the bed ( no fault of the company) but Laywells did not make me aware and did not respond when asked about my order.. 10 days later! customer services telling me my bed was missing until they told me the issue, complimented me with 2 pillows worth £60 though witch is appriciated!! could be better with communications and order updates but other than that very happy!

13 May 2020
Unprompted review
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Reply from LaywellBeds

Thank you 😊

Rated 5 out of 5 stars

5* customer service

5* customer service
Super fast delivery
Superb quality
I purchased 2 single mattresses & the wonderful delivery guy did all the heavy lifting many thanks & a wonderful surprise of 2 awesome pillows
Fully recommend

20 September 2019
Unprompted review
LaywellBeds logo

Reply from LaywellBeds

Thank you 😊

Rated 5 out of 5 stars

Fantastic service!

Fantastic service, fast delivery with great communication and updates on order. Would recommend and buy from them again.

3 May 2019
Unprompted review
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Reply from LaywellBeds

Thank you :)

Rated 5 out of 5 stars

Excellent service

Excellent service, would recommend to anyone

1 May 2019
Unprompted review
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Reply from LaywellBeds

Thank you

Rated 1 out of 5 stars

Terrible company and terrible bed, would avoid!

when I ordered the bed the website was very basic, since then they have updated it but there was no option to choose colour so i had to email them and no option for storage but because the picture had drawers in I presumed it would come with drawers. First they gave me wrong delivery date, then said I could choose my own date and time but the delivery company said that wasn’t true. It says on website it’s 2 man team but only one turned up and he needed my husbands help. The bed arrived with no drawers. Both me and the delivery team struggled to get hold of the company. I finally got my bed with drawers but within a couple of weeks a part attaching the headboard broke. When I got the bed the nails sticking out and wood made me realise how cheaply made the bed is. I’m fed up with complaining. A mattress protector and upgraded pillows doesn’t compensate what I went through. But yes I wouldn’t recommend this company at all

14 February 2019
Unprompted review
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Reply from LaywellBeds

Thank you very much for your review.

Before the update it clearly say's on the bottom of the description that the storage draws are not included in the price, if you want the storage then that would be extra. The price for storage options was just updated not the descriptions. We still did a re delivery for you with for the draws with no charge for draws to you. The delivery team has assured us that it was a two man delivery and that what we have paid them for. They did take you old bed and mattress away and fixed your bed and we have no knowledge of broken headboard or any nails sticking out as there are no nails used to craft the Divan Base.

Yes you was given 2 x memory foam pillows worth £98, mattress protector worth £49 and storage draws worth £35 so total £182 worth of goods. We are sorry to here you are still not satisfied.

Thank you for you input.

Rated 5 out of 5 stars

Bought a mattress from them a while…

Bought a mattress from them a while back, when it arrived they had upgraded the mattress since I was a first time buyer. Looking forward to buying from them again. Recommend them to anyone who needs a bed, mattress or a sofa

7 February 2019
Unprompted review
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Reply from LaywellBeds

Thank you 😊

Rated 5 out of 5 stars

tony

I bought this mattress for my mother and mother is extremely happy now because her back doesn’t hurt anymore. I do recommend this type of mattress for people with back problems. Excellent stuff, worth for money.

9 January 2019
Unprompted review
LaywellBeds logo

Reply from LaywellBeds

Thank you 😊

Rated 5 out of 5 stars

I am a 100% satisfied with my purchase…

I am a 100% satisfied with my purchase and the service I received free delivery and free assemble , they also disposed of my old bed for free too which is a bonus i would recommend this company to anyone. Very pleased.

23 October 2018
Unprompted review
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Reply from LaywellBeds

Thank you 😊

Rated 5 out of 5 stars

Excellent

Wanted to order a bed online but wanted the Ruby red Crush velvet but couldn’t find one then came across Laywell Beds where you can choose your own fabric and any colour you want. Definitely good value and very good quality best part was you can buy now pay later. Super fast two men free delivery. very easy website. I cannot complain about any aspect of my transaction. Keep the good work up

23 October 2018
Unprompted review
Rated 5 out of 5 stars

Bargain with Luxary

Was a bit apprehensive about choosing a bed as there is so much to choose from and having got it wrong last time I didn't want to make the same mistake again. My 'fears' were soon diminished after looking on website with the luxury options of mattresses. We then lay on a few different mattresses of that rating and slowly narrowed it down to one that we were both happy with. Once we decided we would definitely be buying we clicked on the buy button that’s when we found out that we didn’t have to pay for delivery, free assemble and they take the old mattress with no extra cost. We're now looking forward to the delivery of our new bed & mattress

22 October 2018
Unprompted review
Rated 5 out of 5 stars

Ordered my mattress from Laywell Beds…

Ordered my mattress from Laywell Beds online, must admit very impressed with the quality exactly what the description said. Royal - Super Orthopaedic.

The best part was no hidden cost also the following service was free

Free delivery charge
Free assemble
Took my old mattress away
And took the packaging with them and was left with just my mattress to enjoy.

Thank you guys keep the good work up

22 October 2018
Unprompted review
LaywellBeds logo

Reply from LaywellBeds

Thank You Andrew

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