Laybrook Reviews 434

We decided to purchase our new bed from Laybrook after visiting their showroom and going through all the options with Donna. She gave us some really helpful advise and it was great to try the different features out. There was no pressure at all to make an immediate decision.
We were then able to phone Donna to finalise which features we wanted and get a final quotation. The communication regarding delivery was excellent and when the bed was delivered and installed we were also given a very thorough demonstration on how everything works.
From our first contact with Laybrook the customer service we have received has been absolutely excellent.

The Engineer,Mark did a great job on his own, cleared all the decks work very quickly and tidy very pleased with how he conducted hisself.

We wanted a turning bed as my husband has Parkinson’s and can’t get his legs into bed unaided. We had a demo from another company but the bed wasn’t suitable. I contacted Laybrook who were very helpful and were happy to travel from Bicester to Sussex to demonstrate the bed in our home and no obligation. We were impressed and although expensive we decided to order. Just 4 weeks to arrive. Helpful men who removed old bed and erected the new ones. I ordered an adjacent bed with head and feet lifting , they fit together very well. One day on,my husband is just beginning to get used to the workings,but they are very simple and will be helpful with his condition.An excellent experience from Laybrook, helpful when I contacted them with queries a couple of times. I certainly would recommend this company.

was told in advance there would be a delay in the bed i had bought but we were willing to wait. Bed arrived on wed 27/9/2025 on time fitters were great very helpful showed us how to use the controls talked us through everything making sure we understood. Ordered the bed online, Dan who took the was order was very good. good team effort by all, thankyou.

Very good company.Have used before and this time had a new mattress for my adjustable bed.Very well made as always and would highly recommend this company. Lost one star because no one arranged delivery with me,the guys just turned up.They were extra special and arranged everything for me to enable them to fit new mattress and take old one away(so 5 stars to them!)so kind and polite. So come on admin staff,don't let the m all down by not informing customers about what is going on.Super company and will use them again,highly recommend.Irene,Sheffield.

The whole experience from purchase to installation of the adjustable bed cannot be faulted. I was talked through the purchase process so I felt happy with what I was ordering. Delivered and assembled as they said. Instructions on bed use were explained fully. Bed looks beautiful. Looking forward to a good nights sleep.

Buying the bed was great experience. 5 years on my solid oak bed has splits on both side rails. Laybrook response, out of warranty - sorry. My argument is a good quality oak bed should last more than 5 years. Conclusion it is either not good quality (ie not oak) or there is a manufacturing fault. It is not a warranty issue it’s a “fit for purpose” issue!

There were problems, some of my own making, some by out situation at home. All were dealt with by the team at Laybrook. I would like to thank them for the patience and understanding at this time.

Absolutely made up with this company. Had the bed and few years. My brother M Formston is in a home and has parkinsons. He needs a bed to help lift him up and one thats comfortable. The motor failed and we had an engineer out all swapped and working again in no time. No questions nothing that would like alot of companies try to get out of doing extra work. Straight to it all done. Engineer was very friendly chatty and lovely to talk to. The girl who delt with my calls was so friendly and really cared about her customers. Thanks again. Another happy customer. M Formston.

From talking to Laybrook and taking advice on the most appropriate product things were relatively streamlined from delivery to installation and even the choice to test the mattress and make changes to suit the individual. I'd say the whole experience was trouble free and would recommend to anyone.

Right from the visit to the show room to the delivery and installation. Everyone was extremely friendly and helpful, all our questions answered and everything explained. Delivered in good time and set up efficiently.
The beds are exactly what we needed and the quality
is excellent.
We are really pleased with our adjustable beds and wished we had brought them sooner !

Really super helpful. I’m in a wheelchair, and they went to great lengths to help me. They kept me informed once I’d ordered. Their delivery and assembly people were lovely. I had chosen the largest, heaviest bed, so it was tricky to manoeuvre up our stairs which have a bend in them - but they devised a solution. They were super careful to not scratch the finish on the wood. Really comfortable bed.

Excellent customer service. From deciding which bed and all the options, to the delivery and set up, they could not have been more helpful. I would highly recommend this company. The bed itself works well.

HAVE BOUGHT TWO BEDS FROM THIS COMPANY AND HAVE FOUND THE SERVICE TO BE 1ST CLASS ON EVERY LEVEL FROM CUSTOMER SERVICE, ORDERING TO DELIVERY. THEIR COMMUNICATION IS EXCELLENT. HIGHLY RECOMMENDED.

Great experience from start to finish, great prices, slick ordering process, prompt delivery and the guys delivering and installing were amazing. The bed is super comfy too. Would definitely recommend to anyone

Their aftersales service is poor. Will not admit to their mistakes

Excellent service from ordering to installation

Extremely helpful staff, very polite, great product, does exactly what they say. Arrived on time, assembled and demonstrated, brilliant.

Very nice people very helpful . Also the delivery guys did excellent job building up the dual electric bed

A well made product (adjustable bed) and excellent customer service. When things did not go to plane they sorted everything out quietly with minimum fuss.