Every single time, clients report a "daily limit reached" error when trying to pay their invoice with the Pay Later option. Then, they have to wait one hour to try again. And it doesn't work again. Th... See more
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See what reviewers are saying
Sean Womack and the team at LawPay has been outstanding. They answer our questions promptly and address our concerns. LawPay (usually) picks up the phone on the second or third ring, which we really a... See more
Could Use Improvement on Affirm Credit. No one bothered to explain that when client's apply to finance their legal fees, if they are approved, they are asked to pay a large down payment. If they had... See more
Law pay is easy to use with Smokeball, the problem is the reporting and batching of payments is almost impossible to reconcile every day. It seems to be missing some information though. We don't recei... See more
Company details
About 8am LawPay
Written by the company
Contact info
3700 N. Capital of Texas Highway, Suite 300, 78746, Austin, United States
- 1-866-376-0950
- experts@lawpay.com
- www.lawpay.com
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This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 48 hours
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Outstanding Customer Service
Sean Womack and the team at LawPay has been outstanding. They answer our questions promptly and address our concerns. LawPay (usually) picks up the phone on the second or third ring, which we really appreciate. It's refreshing to be able to speak with a real, live competent human being instead of an automated system / answering machine.
Very easy to use and efficient.
Thus far
Thus far, I am very pleased with LawPay. I have had no significant problems learning to use it, and on those occasions when I needed support, I was very pleased with that experience, particularly the fact that when I called the support line number, it was immediately answered by a support staff representative who, on each such occasion, quickly responded to my question or quickly assisted me with resolution of the issue I called about, in marked contrast to the typical situation in which a person calling a support line has to work their way through a voicemail system, or wait on hold for a lengthy period of time.
this simplifies my accounting so much…
this simplifies my accounting so much that it is worth the money to have
I Love LawPay
I love LawPay and have already recommended it to many skeptical colleagues. I also feel so strongly about the company, that I would love to work for them since it is a top-notch company! I do not know what took me so long to get it! I do, however, wish that the app could perform all functions that the website does. I, also, cannot wait until ClientCare launches. Oh, and the free CLE is awesome!
It is very user friendly
We love LawPay's system
We love LawPay's system! We switched from Chase about a year ago and could not be more happy. Our account manager, Matt, was great and walked us through everything; not there is much to learn because it is a very easy system to use. I really like that clients have an option of paying with a bank account instead of a credit card ($2.00 fee instead of a percentage) and being able to send a payment link to clients instead of having to call them to process their payment. You can also have deposits made to the trust account or checking account with a simple click. You can access information in an instant with this system too. Finding a client's payment is super easy now. We would definitely recommend lawpay to any law office that want's to process credit cards but doesn't want to overpay and needs a simple system that makes their life easier.
First
First, I have always had a great experience. Your team is extremely responsive and have answered my questions or found someone that can..every time,
The last I contacted you, the rep walked me thru the process and even took the time to call me in person when the online chat was getting to be a bit much.
He was cordial, intelligent and stayed with me until it was all resolved.
Thank you!
Dependable merchant services!
The merchant platform is very good. They have excellent customer service and, most importantly, they have the backs of their clients. My advice to LawPay is to get out of the arbitration business and just function as a pay portal. Otherwise, a good, solid merchant services.
Relatively easy setup and live…
Relatively easy setup and live competent support by real people not AI robots.
In a recent trend of waning customer service quality, LawPay goes out of its way to support client customers, incentivize and fix problems to keep clients happy. That's my observation so far in 2-mo timeframe - Thanks!
Fast, reliable processing.
Fast, reliable processing. Easy ability to investigate and report on transactions.
We should have done this a long time ago.
We should have done this a long time ago. It was so easy to set up. And continues to be so easy to use. The clients seem more comfortable having more control of their information and we certainly love the seamless aspect with the integration to our accounting system.
I am just starting with this program…
I am just starting with this program but I can already see how much value it adds over traditional credit card processing.
Absolutely the worst company in the…
Absolutely the worst company in the history of companies. If you are looking for a company that charges your card whenever they want, takes the side of the credit card payer, never answers questions and doesn’t understand what “cancel my services” means, then this piece of crap is perfect. Customer service rep was rude, spoke like he was god…dude you’re a service rep making crumbs…relax guy! I never leave bad reviews but this company deserves the worst review ever. Shameful company that’s out for the money no matter what. Doesn’t give a crap about their clients. SAVE YOURSELF THE HEARTACHE AND FIND ANOTHER PROCESSING COMPANY.

Reply from 8am LawPay
Amazing Customer Service
Not only is LawPay simple to use and customizable for what your firm needs, but their customer service is second to none amazing. Every single time I've had a question or needed to modify something in our account, they have been quick to respond and made the changes immediately. They have always been knowledgeable and knew exactly what I was talking about and how to change it. I have never experienced such amazing customer service and I don't think there is another company out there that compares. Keep it up LawPay!
THANK YOU!
I just want to say THANK YOU for your excellent service!
We signed up for LawPay in February of 2020 (before Covid) based on an ad one of my attorneys saw in The Colorado Lawyer (the official Colorado Bar Association monthly magazine).
Not all of our clients use this service, but a great many of them do.
We have found that using your service is fast, easy, and glitch-free, and signing up is one of the best things our firm has done to date!
Thank you so much for making this service available and for performing so well!
Mary Winston, Office Manager, Richmond Summit Law, LLC (Frisco, Colorado)
The best experience I had with a lawyer…
The best experience I had with a lawyer your money's worth take good care of u and by ur side 100%
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