8am LawPay Reviews 

I have been with LawPay for many years. The staff have always been there for me. They respond quickly, advise, and help me sort things out and AMBER is the greatest. In addition, I have a full accounting of my fees, which is handy for invoices, receipts and accounting.

I absolutely LOVE LawPay! I have used several platforms over the years and this, by far, is the most user friendly platform. Everything I need is at my fingertips and easy to be found! I'm so grateful that another law firm recommended LawPay to us when we were shopping for a new vendor. I wish we knew about you sooner!

Law pay time tracking and invoicing is user friendly and effective.

LawPay makes online payments for our clients very easy. Entering payment requests is simple and requires the standard information on our client. When clients make the payment, we are notified immediately. Payments do take a day or two to post to our account, but we know the money is on its way.
When clients have "lost the link" to pay, it is very easy to re-send the payment request.
One negative - the payment link must be sent for the exact amount that the client needs to pay. For instance, if the client is making a 50% payment of fees, the Invoice must be sent as that amount. This is easy enough to avoid the issue by having conversation with the client before sending the link so they know exactly what payment is expected.
Payment reports are clear to read and easy to request.

I've been using LawPay for about ten years. I don't recall ever having had a problem with it.

The integration with Docketwise sometimes fails and doesn't reflect a payment in the client ledger.

LawPay does not obtain authorizations prior to processing cards through links sent to clients which resulted in a dispute and reversal of a clients entire retainer, plus fees charged by LawPay to me.

I love lawpay it's so easy to use and so many helpful functions. Would totally recommend!

It is fantastic and fast! love it!

Beware if you use this service!
If you make a payment to a lawyer's office using this service you might think you are making a one time payment. However they allow the law office to push payments to your credit card even though you have not given your expressed consent to do so. They say that they will always advocate for there client and don't care about the consumer.

nobody every picks up; it feels like a switch and bait bait and switch where once you get our business then you disappear and NEVER PICK UP!

There are charges we were not made aware of, and also the website does not allow to track pending invoices, just payments received. I think there are things that can be done to make it better and to make the integration with Mycase better but instead they focused on getting as many people to sign on as possible without really caring about the quality of the service.

Love LawPay. Makes billing -- arguably the worst part
of being a lawyer -- so easy.

Ok. Would like something better when sending an email to clients.

We use MyCase and are frustrated that the features of LawPay that we need (cc fee’s, pay later, echeck payments from our end) do not work without a stand alone LawPay account. It’s costing us time to save money on CC processing fees.

Very happy with LawPay and their customer support!

Ease of us and such great results from the billing and invoicing aspect of the program. Saves me the time of involvement and clients pay faster through links embedded in the invoices, and to either the cost/operations account or the trust account. Love my fiance way more, but love this program.

Customer service and set up was easy enough.
It would be nice to be able to set up automatic bill reminders.
It would also be helpful to have the credit card fee, once set up, apply to the quick bill as well as the accept payment option.
Alternatively, it would be nice to be able to edit the quick bill without having to redo it entirely to reflect a "cash discount" for customers who pay with cash or check. In other words, be able to record the "actual" amount paid, without having to resend the bill to the client.
I like the integration with MyCase and fee structure, but the features above are features I miss from my old billing platform.

The LawPay billing solution is relatively seamless, it was easy to get up and running, and has been a very efficient option for me. Very pleased with it.