My experience with Rob, was outstanding. The reason Rob had called me was due to me cancelling my subscription. The reason I cancelled was because I had noticed redness around my t-zone and cheeks. R... See more
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So happy to be a part of the Lavie family . I truly trust in all their products and am guided by Guy in choosing the essentials for my skin. I've tried many other expensive brands which have never e... See more
Company replied
Cold call. Started by suggesting products offered were medical grade. Am concerned of use of ‘medical grade’ terminology. Whilst it is not illegal, it can be misleading as it’s not legally defined or... See more
Company replied
I have tried so many other creams over the years, from top rated big brands, to viral K-beauty products and NOTHING ever had me repurchasing like I do with Matinika. From the silky texture when applyi... See more
Company replied
Company details
Written by the company
A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
Contact info
London, United Kingdom
- support@lavielabs.com
- www.lavielabs.com
You should know
4.0
Great
975 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Very swift delivery of my favourite…
Very swift delivery of my favourite face cream thank you.
3 February 2025
Reply from Lavie Labs
You're very welcome! 😊 So glad you received it quickly and that you love it! Enjoy your face cream! 💕✨ We truly appreciate your support and look forward to continuing to serve you. Thanks again for the 5-star review 🌟😊
I was not happy with misunderstanding…
I was not happy with misunderstanding of length of renewal, I would rather have had less products for a shorter time which I took to be the case.
Products are good but too expensive in the long run. I thought I had expressed this clearly.
However, on positive side I like most of the products.
24 January 2025
Reply from Lavie Labs
Thank you for your feedback. We’re glad to hear you enjoy our products, but we understand your concerns regarding the renewal length and pricing. We strive to provide clear information about our subscription options and would love to discuss a solution that better suits your needs.
Please reach out to our support team at support@lavielabs.com, and we’d be happy to assist you with any adjustments. Your satisfaction is important to us, and we truly appreciate your support.
I absolutely love the Matinika’ cream
I absolutely love the Matinika’ cream. This is my second purchase and hope to remain in doing so too. My skin feels like it’s finally getting a good drink whilst not feeling too tacky afterwards and having it look like a difference is being made with using one jar! Wrinkles seem like they’ve faded,less blotchy areas and smoother all over. Just healthy, and people have noticed a glow in my skin. I use it with No.7 protect and perfect serum and it’s a great combination for me,as the other products are too expensive to purchase together, but I love the cream! Fast delivery too. Highly recommend this product.5🌟🌟🌟🌟🌟
23 January 2025
Reply from Lavie Labs
Thank you so much for your glowing review! We’re thrilled to hear that the Matinika cream has made such a positive difference for your skin. It’s great to know that it’s providing the hydration and smoothness you’re looking for without feeling tacky. We’re also happy that the combination with the No.7 serum is working so well for you! We truly appreciate your support and look forward to continuing to serve you. Thanks again for the 5-star review and for recommending our product! 🌟😊
Disappointed in quantity
The size of the exfoliant was a quarter of the size of those I purchased before. I feel ripped off.
Good products but very disappointed in the quantity for the same price.
28 January 2025
Unprompted review
Reply from Lavie Labs
Thank you for sharing your feedback. We always strive to provide the best quality and value for our customers, and we appreciate the opportunity to address your concerns.
If there has been any confusion regarding product size, we’d be happy to clarify and assist. Please reach out to our support team at support@lavielabs.com with your order details, and we’ll do our best to help. Your trust means a lot to us, and we look forward to resolving this for you.
I’ve been using Lavie Labs products for…
I’ve been using Lavie Labs products for a while now and have to say they do deliver great results—my skin feels brighter, smoother, and noticeably improved. The team, especially James and Guy, have been attentive and helpful, offering good deals and addressing any issues, such as occasional problems with product containers. However, the pricing is quite steep, and the push for bulk buying or longer-term commitments can feel a bit overwhelming. Overall, the quality of the products and customer service stands out, making it worth considering despite the high cost and sales approach. Four stars!
17 December 2024
Unprompted review
Reply from Lavie Labs
Thank you for your thoughtful feedback! We're thrilled to hear that you've seen great results with our products and that James and Guy have been helpful in assisting you. We truly appreciate your honesty regarding pricing and sales approach—we’re always looking for ways to improve the experience for our customers. Your support means a lot to us, and we’ll take your input into account. If there’s anything else we can do to enhance your experience, please let us know! 💙✨
Updates on shipping information
Updates on shipping information
Prompt answers to my email
Delivery time as expected
Beautiful products
14 January 2025
Reply from Lavie Labs
Thank you for your kind words! We're glad to hear that the delivery time met your expectations and that you’re pleased with the products. If there’s anything else we can assist you with, please don’t hesitate to reach out.
I give the product 5 stars but…
I give the product 5 stars its amazing ! BUT l have stopped using the product after 2 years of subscription because l kept getting sale calls from ' GUY ' who would be impossible to get off the phone and felt very much like a hard sale with a hard close . I miss this product but l don't miss the calls from Guy .
3 January 2025
Unprompted review
Reply from Lavie Labs
Thank you for your kind words about our product! We're delighted to hear that you loved it and gave it 5 stars – it truly means a lot to us.
We’re very sorry, though, to hear about your experience with the sales calls. While our intention is always to provide helpful information, we understand that the calls may have felt overwhelming, and we sincerely apologise for that.
Your feedback is incredibly important, and we’ll make sure to address this issue to improve our approach. If you’d like to return to using our products, we’d love to assist you without the concern of unnecessary calls. Please feel free to reach out to us at support@lavielabs.com, and we’ll ensure you have a seamless experience moving forward.
Thank you again for sharing your thoughts, and we hope to have the opportunity to serve you again in the future.
Warm regards,
The Lavie Labs Team
Reply from Lavie Labs
Thank you for your loyalty! We're thrilled to hear it's been consistently reliable for you over the years. 😊 We appreciate your support and are here if you need anything else
Reply from Lavie Labs
Thank you for your kind words! We're so glad you're happy with the cream and our service. 😊
Reply from Lavie Labs
Glad to hear it was a hit! Perfect timing too—happy holidays! 🎄😊
Lavie labs are truly the best skin care…
Lavie labs are truly the best skin care products that I have used. The Immortal leaves my skin soft, and has absolutely diminished fine lines on my face, it has the smoothest texture and absorbs without leaving any greasiness. I love the eye serum too, it has reduced eye bags and dark circles making me look less tired. The skin brightener is excellent too and I use this before applying Immortal, it just rids me of any dead skin cells and leaves my skin really smooth, makeup is so much easier to apply. I use the retinol cream at night time, love this too, it makes my skin glow.
I really can’t speak highly enough of these skin care products, they truly work miracles.
Thanks must go to James at Lavie Labs for his amazing customer service and advice. Thank you 😊
10 December 2024
Unprompted review
Reply from Lavie Labs
Thank you so much for your wonderful feedback! We're thrilled to hear how much you love our products and how they've made a difference for your skin. It's amazing to know that Immortality, the eye serum, and the rest of the products are working so well for you! We're also glad James could provide you with such great customer service. 😊
Your glowing skin is the best reward for us, and we truly appreciate your support. Thanks again for sharing your experience, and we look forward to continuing to support your skincare journey!
A lovely cream smells of lavender and…
A lovely cream smells of lavender and not 2 strong skin is lovely n smooth ..only bought it as it was the Black Friday sale as this cream is 2 expensive if it was cheaper I’d buy it all the time unfortunately at this price I won’t be buying again
2 December 2024
Reply from Lavie Labs
Thank you for your feedback! We're thrilled to hear you enjoyed the cream's lavender scent and how it leaves your skin feeling smooth. We understand pricing can be a concern, and we truly appreciate your honesty. We'll pass your thoughts along to the team as we’re always striving to make our products more accessible. 😊
Reply from Lavie Labs
So glad you love the cream! It’s always great to hear positive feedback. 😊 We appreciate your support and are here if you need anything else
Face creams
Excellent service very quick to deliver customer service is brilliant products are top of the range
28 November 2024
Reply from Lavie Labs
Thank you so much for your kind words! We're thrilled to hear that you're happy with our service, quick delivery, and products. Your satisfaction means the world to us, and we’re always here to assist you whenever you need. 😊
the products are amazing
the products are amazing. but the sales person I dealt with Guy made the experience even better
20 November 2024
Reply from Lavie Labs
Thank you so much for your kind words! We're thrilled you love the products, and we're glad to hear Guy made your experience even better. We'll be sure to share your feedback with him! 😊 We appreciate your support and are here if you need anything else
Had a cold call from a very charming…
Had a cold call from a very charming guy but it went on and on and you end up with a long recommended list of their amazing products especially tailored to you. I didn't let him finish as after 30 minutes of hard sell, I gave up knowing this was going to be a long term, very expensive commitment and hung up!. Sorry Lavia Labs - this sort of sales technique is not for me.
26 November 2024
Unprompted review
Reply from Lavie Labs
Dear Marion,
Thank you for taking the time to share your thoughts with us. We’re sorry to hear that your recent experience didn’t meet your expectations.
Our approach is designed to provide a personalised consultation, where we take the time to understand each customer’s unique needs and recommend tailored solutions. We aim to be thorough and ensure you have all the necessary information to make an informed decision.
Our goal is always to provide value and help you choose products that align with your specific needs and goals.
If there’s anything we can clarify about our products or services, or if you’d like to revisit the consultation at your convenience, please let us know, we're always here to help.
Efficient prompt service and excellent…
Efficient prompt service and excellent product
11 November 2024
Reply from Lavie Labs
Thank you for your feedback! We're delighted to know you appreciated our efficient service and excellent product. Your satisfaction is our top priority!
Love the product and excellent service
Love the product and excellent service
1 November 2024
Unprompted review
Reply from Lavie Labs
Thank you for your kind words! We're thrilled to hear you love the product and had an excellent service experience. Your support means a lot to us!
Good Company and good Customer Service
The company has looked after me at all times e.g. if a bottle wasn't dispensing correctly, they immediately sent a new bottle.
I have all my questions answered about skin care in easy to understand terms (via the phone calls).
But best of all, the creams are now proving to be effective after a year of use - lines less noticeable and neck skin more attractive than before. It's great!
7 November 2024
Unprompted review
Reply from Lavie Labs
Thank you for sharing your experience! It's wonderful to hear how well we supported you, from replacing products quickly to providing clear skincare advice over the phone. And the results you’re seeing after a year of use sound fantastic—it's great that the creams are making a noticeable difference for you! We’re grateful to have loyal customers like you, and we're always here to help!
Sent the cream quickly
29 October 2024
Reply from Lavie Labs
Thank you for your feedback! We're glad to hear that the cream was sent quickly. We appreciate your support and are here if you need anything else
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