Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... See more
Company replied
I have been a subscriber to Lavie Labs for at least a year or two now. I love their products but mostly I love the customer service. Every time I've needed to skip a delivery I have emailed them and I... See more
Company replied
I've been using Lavie Matinika for several years. It's the only facial moisturizer I like, & I don't have to wear foundation. I'm 57 & I believe my forehead lines are less & no crow's feet have sprung... See more
Company replied
Company details
Written by the company
A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
Contact info
London, United Kingdom
- support@lavielabs.com
- www.lavielabs.com
4.0
Great
972 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great cream
Amazing product, was called unexpectedly and was a little sceptical however the cream is the best I've ever tried and the service is amazing. Anything I have needed I have received a prompt response
11 August 2025
Unprompted review
Reply from Lavie Labs
Thank you for your review Karen, We are delighted that you have joined the Matinika monthly program and are enjoying the products! We strive to provide the best service possible so I will ensure this lovely feedback is passed on to the team!
Communication is terrible
I have had no reply after contacting lavie labs to cancel a subscription!
7 August 2025
Unprompted review
Reply from Lavie Labs
We are really sorry that you are not happy with the service you have recieved. We work hard to provide our customers with the best experience possible. Upon signing up to the subscription you receive an email with a link to contact us, this information is also available on our website and we always aim to respond in a timely fashion.
The best customer service and products
I have been a subscriber to Lavie Labs for at least a year or two now. I love their products but mostly I love the customer service. Every time I've needed to skip a delivery I have emailed them and I get a same day response every single time and they have immediately stopped the delivery and refunded me. It feels personal, theyre polite (Wendy) and very accomodating. As long as this wonderful service continues, ill forever subscribe. Happy customer 😊
5 August 2025
Unprompted review
Reply from Lavie Labs
Thank you for your kind words! We are so glad you love the products and we really do pride ourselves on our customer service. We love having you as part of the Lavie family!
Nothing I was called and offered a free…
Nothing I was called and offered a free tub to try no strings all I had to pay was PxP which I did this month my bank has had money taken out and I cant find a proper tel number to cancel so I will stop at my bank total scam
30 June 2025
Unprompted review
Reply from Lavie Labs
I am sorry to hear you weren't clear on the terms of the subscription. Could you please contact support@lavielabs.com or alternatively respond to the email our support manager sent so we can get this cleared up for you (this information is available in your welcome email and also on our website) We look forward to hearing from you.
I have a subscription I don’t want and…
I have a subscription I don’t want and it is proving very difficult to cancel it. There doesn’t appear to be anywhere on the website where you can easily unsubscribe.
31 July 2025
Unprompted review
Reply from Lavie Labs
I'm really sorry to hear that you are struggling to cancel your subscription, we are working on website management facilities however at the moment we can be easily reached via the contact us section at the bottom of your welcome email, via the website and by emailing support@lavielabs.com
Tried & true
I've been using Lavie Matinika for several years. It's the only facial moisturizer I like, & I don't have to wear foundation. I'm 57 & I believe my forehead lines are less & no crow's feet have sprung up. I like that this product is softening, & not heavy at all. I'm totally committed & am so grateful to have stumbled upon this product watching an ad online.
30 July 2025
Unprompted review
Reply from Lavie Labs
We’re truly honored to be part of your skincare journey! Hearing that Lavie Matinika has helped you feel confident without foundation and supported your skin so well means everything to us. Thank you for your kind words and loyal support—it’s customers like you who inspire us every day!
I’ve been using Matinika skin cream for…
I’ve been using Matinika skin cream for over 5 years and I can’t rave enough about its value in keeping my skin firm and hydrated!
29 July 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for your continued support! We're thrilled to hear Matinika has been a staple in your routine for over 5 years. Keeping your skin firm and hydrated is exactly what we aim for!
Amazing cream i have used for a few…
Amazing cream i have used for a few years and I always get compliments on my skin
24 July 2025
Unprompted review
Reply from Lavie Labs
So glad to hear that! It's always the best feeling when people notice your skin. Thanks for sharing your experience!
Reply from Lavie Labs
Thank you so much! We're thrilled to hear you’re enjoying the products and feel they’re worth it. Your support means a lot! 😊 If there's ever anything you need, we're always happy to help! 😊
I can't say enough superlatives about Lavie face cream!!
I have been using the face cream for over 5 yrs. I apply it in the morning and again before bed. I have very sensitive skin and this cream is the ONLY ONE I have been able to use in my 78 years. My complexion is smooth, even and "minimally" wrinkled. I am told often that I do not look my age. I used to get rashes and irritations on my face, but I have no problems at all anymore. I feel like my skin is stronger!
I love this product!!
11 July 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for sharing your experience! We're thrilled to hear that the cream has worked so well for your sensitive skin and has become a trusted part of your routine for over five years. It's wonderful to know it's helped you achieve smooth, healthy-looking skin without irritation. Your story is truly inspiring! 💛
Perfect for my wife.
I buy this product for my wife. She insists this is the only product she has found that does what she wants.
It makes her skin smooth and also tightens where needed. Great product.
8 July 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for your thoughtful feedback! We're thrilled to hear that your wife loves the product and that it's delivering the results she's looking for. Smooth and tightened skin is exactly what we aim for—so glad it's working perfectly for her!
Matinika cream makes my skin feel & look amazing
Matinika cream makes my skin feel really smooth and plump, and it’s also improved the appearance of my scars caused from teen acne. I am 50 and feel I never looked better than I do when using this cream and I’ve tried quite a few.
11 June 2025
Reply from Lavie Labs
Thank you so much for sharing your experience! We're thrilled to hear that Matinika Cream has made such a positive difference for your skin — especially with smoothing, plumping, and improving the appearance of scars. It's inspiring to hear that at 50, you feel your best yet! Your kind words mean a lot to us 💛
I have been using this face cream for 3…
I have been using this face cream for 3 years it is amazing. I am always being complimented on how good.my skin looks
14 June 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for your kind words! We're thrilled to hear you've been loving the cream for 3 years. There's nothing better than getting compliments on your skin – and you definitely deserve them! 💛
Chris was very helpful and explained…
Chris was very helpful and explained why the product gets good reviews. I’ve been using it for a while and my skin seems softer. I feel I need to use it for a while to get the full benefit. I would highly rate Chris. 10.6.26
10 June 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for your thoughtful feedback! We're delighted to hear that Chris was able to support you and explain why the product receives such positive reviews. It’s wonderful that you've already noticed your skin feeling softer—many of our customers find that the benefits continue to build with consistent use. We truly appreciate your kind words and your high rating for Chris.
Untrustworthy Unscrupulous company
I received a cold call from a lady called Debbie, she was very pushy and after several calls and emails I agreed to order products on the basis that if I wasn't completely satisfied with the products I could return within 30 days.
I tried the products and they are definitely not worth the money.
I emailed Debbie because as she wasn't returning my calls to say I wanted to return products. She ignored my emails si I contacted the Head office. It was agreed that I could return the products I had unopened but still had to pay for the ones I had tried.
So far I have paid £66.50 and not received any refund, I am worried that they will take more money out of my bank .
This company are completely unscrupulous and a con.
DO NOT ORDER ANYTHING FROM THEM
15 May 2025
Unprompted review
Reply from Lavie Labs
Dear Julie,
We are really sorry to hear that you are disappointed with your experience.
At the time of your contact Debbie was unfortunately unavailable hence the lack of response but customer service reached out to you as soon as they were aware.
We agreed to cancel your plan and for you to return the products and even waived our policy on open products.
The reason you were charged was because we didn't receive the products back before your billing date.
We have refunded your previous payment as we attempt to locate the package you sent back as you didn't send us tracking despite our requests.
I can confirm that no further payments will be taken and we hope to get this fully resolved with yourself as soon as possible.
Best Regards,
Lavie Labs Customer Support Team
I have been using this product now for…5 years
I have been using this product now for five years plus. I have sensitive skin and it plumps and softens very nice. I have had no reason to change products. Lavie Labs has been so completely easy to deal with. I have never had to contact customer service in my 5+ years. I order online. And have been completely satisfied. Thank you so much!
28 May 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for your kind words and for being a loyal customer for over five years! We're thrilled to hear that our product works so well for your sensitive skin and continues to deliver the results you love. It means a lot to us that you've had such a smooth experience with Lavie Labs—from the product itself to the ease of ordering. We truly appreciate your trust and support. Thank you! 💛
Reply from Lavie Labs
Thank you so much! We're thrilled to hear you enjoyed our service and products. Your support means a lot to us! 😊
Great Salesman great product
Spoke to the lovely Chris on Tuesday last week and he has put together a skin routine for me. He was polite and extremely helpful and I couldn’t believe how quickly the products came ! The products feel amazing on my skin and i’m looking forward to seeing the end results.
13 May 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for your lovely feedback! We're thrilled to hear that Chris was able to help you find the right skincare routine. It's great to know the products arrived quickly and that you're already enjoying how they feel on your skin. We can't wait for you to see the results – please keep us posted!
I put a bad review I have removed it…
I put a bad review I have removed it because of the help I have received from the company has been fantastic thank you so much for your help .
18 May 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for updating your review! We're really glad we could resolve the issue and that you had a positive experience with our support team. If you ever need anything else, we're always here to help!
Reply from Lavie Labs
Thank you so much for your kind words! We're delighted to hear your delivery arrived on time and that our team made a great impression. If there's ever anything you need, we're always happy to help! 😊
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