lavertonfurniture.com.au 

I wish I had read reviews on them before purchasing. As with others I see now, I paid for my order 6 months ago for something with a 3 month delivery estimate and still have nothing and they won’t return my calls. When I could speak to them every person said a different story and it was all lies. I was told several times (over months) it was arriving that week, that they could see the tracking, more lies. Nothing has come and now I can’t get any response from them

(March 15&16, 2024): REFUND STILL PENDING, UNETHICAL BUSINESS PRACTICES - Asking me to take down my accurate review for possible refund, now making Unfounded Defamation Claims.

Despite Laverton Furniture's repeated promises to issue a refund, they still haven't done so. Additionally, they demanded the removal of my honest and factual review before processing the refund, a highly unethical business practice.

Moreover, their latest email to me threatens defamation proceedings, despite my review being based on truth and personal experience. Laverton Furniture's continued attempts to coerce me into removing my honest and factual review. This is not a negotiation.

My review is based on my personal experience and is protected under consumer rights laws. Laverton repeatedly failed to fulfill its promise of a refund, and I will not allow my refund to be held hostage in exchange for removing my review.

As advised by Consumer Affairs Victoria, I will be pursuing further action through VCAT and encourage others to exercise caution when considering this company.

(MARCH 12, 2024) **STILL WAITING: LAVERTONS EMPTY PROMISES & REFUND DELAYS** (BUYER BEWARE) going to VCAT if Laverton do not refund asap!

After paying in full $4,270.25 on 6th April 2023 for a sofa that was to be delivered in 90 days; instead I have needed to constantly chase up for over 10 months for a sofa that didn't match the advertised product with no confirmation of actual delivery throughout, I requested a full refund.

Laverton Furniture agreed to process the refund within 5-7 business days, I have now spent over a month (on top of the already 10 months) chasing Laverton for a refund with no resolution in sight. Every time I email or call, Laverton confirms the refund will be in 24 - 48 hrs each time. This has yet to occur every time.

I have now needed to seek advice from Consumer Affairs Victoria and will escalate to VCAT if Laverton do not provide my refund as promised.

It’s now been a total of 11 months. My experience with Laverton has been incredibly frustrating due to their lack of communication, repeated delays, and failure to issue a timely refund. I strongly advise potential customers to consider other options before purchasing from Laverton Furniture.

Laverton may try to disregard this as being a false statement but I have all the evidence, documentation and recorded messages throughout this lengthy and exhausting experience.

Please feel free to message me if anyone wants my further personal experience, as no consumer should have to experience this.