Lava Car Rental Reviews 

3,767
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their helpful guidance, and note that the airport transfer service runs exceptionally smoothly. Visitors consistently mention that the rental cars are well-maintained, spotless, and perfectly suited for navigating local roads without trouble. However, some people mentioned occasional problems with vehicle maintenance, including broken features, faulty wipers, or worn tires. A few other people also felt that certain cars were delivered dirty or lacked proper preparation before the trip started. Reviewers occasionally experienced minor delays or felt that specific issues could have been checked beforehand.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the entire process is handled smoothly,... See more

Product

Reviewers express mixed feelings about product quality, noting both satisfaction and severe mechanical... See more

Staff

Users describe positive interactions with staff, often highlighting friendly, kind, and accommodating service... See more

Quality

People report ambiguous experiences with quality regarding the vehicles. While many reviewers were satisfied,... See more

Location

Customers consistently note ambiguous experiences with location logistics. Some reviewers pointed out that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rented a Nissan 4WD from Lava Car Rental and the entire experience was smooth from start to finish. Pickup from the airport was quick and hassle-free, and the car was spotless and ready within minutes... See more

Company replied

Rated 5 out of 5 stars

We had a wonderful stay thanks to renting a Renault Kangoo from Lava Car Rental. The key handover upon arrival and return went very smoothly. We will gladly recommend this rental company to future vis... See more

Company replied

Rated 5 out of 5 stars

Rental experience was smooth and completely hassle-free. We received exactly what we booked — an older model 4x4 Duster (2022) with full insurance — in excellent condition and equipped with studde... See more

Company replied

Rated 5 out of 5 stars

We spent 2 1/2 weeks in Iceland and we had that wonderful RAV4 from Lava. It turned out to be the ideal 4x4 for the island. The experience with Lava was super easy, never had such a simple drop-off be... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Recreational Vehicle Rental Agency
  4. Van Rental Agency

Written by the company

Experience Iceland with Lava Car Rental. We offer brand new rental cars, 4x4 and Campers for your Iceland trip. We offer a high class service and great prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(3,767)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Avalaible, car more than ok
People very Nice
Shuttle from the airport is very fast
If I have the chance to come back again I will sure book a car here !

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Perfect for your road trip

Everything was perfect - my family really enjoyed the car, and the customer service works perfectly. I could even manage my booking and make changes, receiving in short notice back part of my payment back.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous experience with Lava Car…

Fabulous experience with Lava Car Rental. Came to Iceland for 4 days in December with my boyfriend. When we arrived at the airport a shuttle was outside waiting for us to take us to collect the car. Was a smooth process, went inside signed a waiver then got the keys. Car was brilliant and equipped well for Icelands weather. Drop off was also a breeze then they took us back to the airport. Would defo recommend.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

This was our first time renting from Lava and it was a great experience

This was our first time renting from Lava Car Rental primarily for their reviews. In our past two trips to Iceland, the first being planned by Nordic Visitor in Reykjavik and the second trip we rented at the airport, also good. Although our car was changed upon our very early morning arrival, it was still the same model I reserved so that was fine. They have a large selection and I was particularly looking for a vehicle with studded snow tires as this rental was in early December with snow and ice. They're very accommodating and there were no extra fees for this.

We plan to return to Iceland and when we do we'll start with Lava Car Rental first as we know they're trustworthy and their customer service team are great.

I bought the Full Insurance Protection package for peace of mind having previous driving knowledge of the Iceland roads in Summer and being December, I knew the weather and roads could be challenging.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely recommend Lava Car Rental

Absolutely recommend Lava Car Rental. I read so many company reviews before finally decided on Lava - and I’m so glad we did! The airport pick up is fantastic and only a very short ride away from the airport. The staff are extremely friendly and attentive and the car selection is vast! 100% opt for the full insurance package to put your mind at ease and know that you’re fully covered. The check out was a breeze and I will 100% be recommending them to anyone travelling here and can’t wait to come back!

7 December 2024
Unprompted review
Rated 5 out of 5 stars

My Go-To Rental Company in Iceland

I travel to Iceland a lot, and this is my go-to rental car company. I think I've rented from them 8 or 9 times. Pick-up is always easy (just remember to go to the DEPARTURES area outside to be picked up), it's just a short ride from the airport, and I usually get the car I want or one very similar. Plus, out of all the companies, I have consistently found them to offer the lowest rental prices.

24 November 2024
Unprompted review
Rated 4 out of 5 stars

Great Vehicle When we arrived in Iceland at the…

When we arrived in Iceland at the airport the pick up service was there within 20 minutes. We were at Lava quickly, which was great. The vehicle that we were supposed to rent was not available. We ended up with a Hyundai Santa Fe hybrid. Great car, lots of room for everybody and our luggage. The only downside was the tank was not even half full, even though they said it would be full. When we returned the car, everything went very smoothly. We were in and out and at the airport within 20 minutes. We were very impressed with the staff overall.Made for a great trip in Iceland!

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Great car, know the pick up set up.

Really helpful sorting the car and checking in during rental. Car was set up perfectly for the conditions with winter tyres, the addition of the fuel discount was a bonus.
Only down side is in the airport you don’t get the shuttle where the sign suggests, keep going to the left. We also found only one person collecting people which with quite a few people to be picked up meant them racing to get in first leading to quite a cold wait outside or risk staying in the warm until the next shuttle and other people jumping you to get it first.

23 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. No problems anywhere along the way.
Booking efficient. We were picked up promptly in shuttle bus from airport and taken to office to collect car. Shuttle bus easy to find. Only queued for short time to drop car off then taken to airport swifly by very cheery helpful guy.
Car was lovely, well looked after with good grip 4WD and studded tyres to help us feel safe on the icy roads.
Good value for money.
Would definately recommend

24 November 2024
Unprompted review
Rated 5 out of 5 stars

Easy and hassle free

Found the hire process with Lava really good, communication was excellent and having a video of where to go in the airport was really helpful.
Advice from the team was great and they were friendly and knowledgable.
Drop off was easy and we’d definitely hire from Lava again

19 November 2024
Unprompted review

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