Lauritz.com Reviews 3,423

The 23rd of Feburary, I sold a charm for a necklace, and i am dissapointet to say that today, June 9th, still have not received my money. Even more dissapointet to say that my neighbor that sold an item, of hers later than mine, just recived her money but also over the 60 day limit. And its not even a little amount of money that Lauritzen owe me.. Its almost 20.000 DKR…I really dont recomment Lauritzen to anyone! So dissapointet
Update

Costumer number 1907184

Our beautiful Colonial chair was sold at auction on March 6. We have still not received our money, 67 banking days later. We are beyond disappointed and angry for the financial distress this company has caused us and can only wonder if Lauritz is heading to bankruptcy! Forcing their customers to be their bank. This will be the last time that I ever use Lauritz.

good auction site.
sometimes the BOTS rise up the price (overbid you instantly) in agresive way, but you must expect to that.
personel in Herlev and Næstved was super ok and helpfull. item i choose was described honestly with good and bads (if any).
i am pleased over all.

I have been a customer of the Lauritz Auction House for over 13 years and have always been happy with my purchases, priced right, and have never had a bad thing to say!! honestly certainly a lot also depends on the buyer in getting the right object at the right price, it is also a matter of knowledge and passion (I am in general very satisfied anyway) the staff is always available to meet you with my requests, in general I consider myself VERY satisfied, I hope to buy more interesting paintings and objects in the future.
I only suggestion that the only thing should be remuved , the departure from a certain auction base, especially if it concerns paintings to be restored (because then they remain unsold)

Lauritz is the best! Great vintage Louis Vuitton Monogram Canvas Speedy 40 bag!

The second time I sold thru Lauritz. The first time it was a real hassle to receive my money for items sold, the second time it is even worse. I am still waiting many months later. They stopped responding. NEVER again!
I will have to make the ombudsman aware of these almost fraudulent practices. Or maybe they are close the bankruptcy??? However, very unethical business practices.

As a recent buyer at Lauritz.com, I was disappointed with their website which was poorly designed and very difficult to use. Additionally, the shipping cost was unreasonable and the product I received was not as described on the website.

Sold items in October 2022 - get apology in april 2023 that payment is delayed ...... and still not get the payment for items sold !!!

OPDATERING - Lauritz answer just covered over the fact that they used the sellers money and they are now in bancrupcy proceedings ! Seller get emails referring to debt register maintained by the appointed reconstruction attorney, Teis Gullitz-Wormslev of Kromann Reumert. This would mean that management for months have used seller funds to pay own expenses - now they ask you to trust them gain .......

dislike: transport fee is too high.

I am an regular buyer of Lauritz. Most of my experiences are positive.

I would like to give my compliments to the Vejle, Herlev and Aarhus branch. These are my favorite branches as they always provide excellent service. The shipping departments there are really putting lots of effort into the packaging. Buying from them has always been a pleasant experience.

I had a few negitive shipping experence with other branches. But the staff were willing to help. There has been no case that I were left alone dealing with problems.

Much appreciated.

We bought a superelipse table from Fritz Hansen. The biggest one with two extra table tops to lengthen the table. We got it at a fair price, but there are a lot of costs that lauritz add on unfortunately.
The pictures didn’t display that the table were damaged from (what we think) is water/moist so the extra table tops were very ugly and we need to buy at least one new to be able to use the table and get it to look good.
Lauritz compensated us with some money to buy a new one. Thank you for that.
Transportbyran worked good as well.
Overall a good experience but please make sure to take GOOD pictures and go through the furnitures before you sell it! All potential damages should be clearly visible and stated in the ad.

This can't be a serious luxury auction house. It's the second time, I use it, but I can't believe their lack of profesionalism. Is this run by first year interns?

Transport: When you put the bid, they offer that they can transport the goods to a closer warehouse for easier convenience, or to get it delivered straight to your home (at an outrageous price). Winning the bid... well turns out you need to contact the transport company yourself, and you get nothing else than here's a phone number those are the lads we work with.

If you go to the warehouse to pick up your good, don't expect your good to be even in a carton box. Nah... its done like a lost and found in a public train station: ''Ah here's your hand-blown glass, that we took an hammer fee of 100kr, and added 25% purchaser fee, but you must be stupid to thing we'll at least have a carton box for it''

Can DBA buy that dumpster on fire, and make it at least more user friendly than a public bathroom?

I bought 3 lots from Lauritz Nivå. Cannot book one lot transportation from website.When I asked Lauritz Nivå office what was wrong with the booking, they didn’t answer. Instead, they ask for double price for another two little single things even though they promised they can be sent in one pakage before I paid the post mail.

You should definitely improve your transport and delivery services. it is annoying that lauritz cannot take care of the delivery, and that the Buyer has to approach transport companies. I was hoping that at least "internal transportation" to other Lauritz warehouses will be handled by Lauritz directly, however I was again referred to discuss it transportbyran.se

Very speedy delivery, expertly wrapped, item as described. I like Lauritz!

The response to e-mail inquiries is not very good. They ended the exchange unilaterally or ended the inquiry without knowing the solution.

I purchased a lot of Glassware.. I have set up my account in English..
I come to pick up the lot and I can see there is damage... I tell them that and is told, it is written in Danish and they do not garantee anything that is not written in danish.. as they do not manual translate anymore.. it is done by Google... So all foreign buyers beware... and all Danes that have their account set up to show the description in English... I will follow up, as it can not be legal...

I visited the Nivå branch today, in order to get an item valued. She starts, sensibly enough, by looking up the retail price for the item, as it is still being sold. She tells me “it sells for kr300 new”. That sounds wrong, so I leave. In the car I Google the item myself, and it sell new for kr3.000, 10x the figure she mentioned. I re-entered the office, in order to request that she check again. She wanted me to look at her screen, which seemed pointless. Then, one of her colleagues says she agrees with me. The price-as-new is kr3.000 online. I was astonished at the unprofessionalism and left promising never to buy or sell anything there again. People, be very careful if you rely on their valuations. It seemed amateurish, as I was able do a better job myself. Sad.

My item (a goldring) was never send to me. I called and wrote several times since the costumerservice gave me wrong informations about the parcel. They mixed up the parcels and gave me wrong numbers and informed me wrong that it was send and waiting for me. It was never send and i have to do all the contact with GLS to get back to Lauritz.! Then LAURITZ would “look for the ring, because they were sure they send it”..! Its now 3 days for looking and no reply on my mails about my money back or my phonecalls. I was nr 1 in que, for 4-5 min it rings and then its another person saying the receptionist is “at lunch” ( at 13.20??). Im so annoyed and just like to have feed back about my item or my money returned. How difficult is it??😕
And no i didnt recieve the parcel! It was another item i bought and recieved. The costumerservice said it has disappered before it was even send: Now im promised my money back tomorrow “ when his boss is back”. I have been waiting 8 days now.