Laurel Road Reviews 607

Ease of navigation through the site for the 1st time of use

Great services and products, easy to work with the accounts. Great interest rates.

Easy to use website. Excellent support

If I could give this place Zero Stars, I would.

I opened a savings account on 06-01-2023, on 06-06-2023 I was locked out of the account with a note “please contact us to verify your identity”. I call the number provided and the representative stated that she could not tell me why I’m locked out; however the account is being investigated. Call 06-07-2023 same story, get a letter from KeyBank stating that they are investigating my account and should be resolved in 10 days. Call several more times (2-3 times a week) with no answer to what’s going on. I get a letter 06-16-2024 saying that the account will be closed in 10 days. Call customer service on 07-05-2023, told that the account was closed and a check issued. Call on 07-24-2023 to find out where the check is. I’m now told that they haven’t mailed the check because I didn’t send them a copy of my SS Card. This was the first time that someone finally told me what had been needed since 06-06-2023! I send them what they asked for via secure email and received confirmation that they received it on 07-25-2023. As of 08-03-2023, I’m now told that photocopy of my SS Card is being “reviewed” and could not give me an answer on how long it takes for them to actually look at it. As of today it’s 65 days of not having access to my money and I’m still getting the runaround.

DO NOT BANK WITH THIS BANK!

I was not able to start bill pay.

I was not able to link up my RBFCU Credit Union account for future mortgage payments.

I opened a new high yield saving account on 6/20/2023 with LaurelRoad, part of the Key bank. I transferred some money. The fund has been locked and under review. I am not able to log in the website. I tried over 20 times to log in and it always says system error. In the past 38 days, I called LaurelRoad customer service 3 times and it is still not resolved.

I got a letter from KeyBank on 6/29 stating my account could be a fraud. That's rude.. What makes you think it's a fraud? The frustration of opening account and irresponsiveness of review process make me think this bank is a fraud.

I called KeyBank customer service but they asked me to call LaurelRoad.. OK then why did I receive a letter that says to contact 800-433-0124？

This bank, in my experience, fails their cirtical operations with customers.

I've been locked out of my account with Laurel Road bank for almost two weeks now. The message keeps saying "System Error".
I tried to talk to Laurel Road bank customer service numerous times and they told me that my account is under review. Only once my email was answered and it briefly mentioned that I could call the fraud hotline.
Then different people basically told me to wait to be contacted.
I work long shifts, being in healthcare, and I have to waste my precious lunchtime talking with entry-level employees who are no help whatsoever.
Every time I ask them to put the details of our conversation into the notes, so the next person would understand what is going on - as turned out, those notes are not written anywhere.
A few days ago as per representative advice, I emailed all sorts of proof that I am a sole owner of my account that I make transfers from and I received no answer. I had to call again and this time was advised to go into the local branch of KeyBank and have a banker call them and testify that I am, in fact, me.
Rhis morning I met with KeyBank banker. She made the call and a person who answered had no idea why this call was initiated as there were no notes written during my previous conversations.
The banker at KeyBank was the only person who showed competency and compassion, but even she could not go too far through the thick layer of bureaucracy at Laurel Road bank.
She did fill out the affidavit on my behalf, and sent multiple copies proving that I am, in fact, me.

So tomorrow is 2 weeks as I don't have an access to my hard-earned money and nobody can give me a straight answer why my account is still locked!!!

I am starting to think that Laurel Road bank is pulling some unsavory scheme taking advantage of hardworking healthcare professionals who simply don't have time to fight with this bureaucratic machine.

If someone can advise me on how to resolve this issue please let me know!

I have $100K in a saving account that I want to close due to the many problems I have had with this bank. Their policy is to limit my external transfers to $25K at a time. They limit my transfers out of my account! They also have a limit per week that will now take me a full month to move my money away from this awful bank.

With Laurel Road I am enjoying the Mobile App. It allows for me to track the rewards based on the Loyalty Checking. Other banks that i have accounts do not have a real time tracker for their rewards program.
I would recommend moving to the early direct deposit, as I do utilize online Banks that allow for early direct deposit.
Otherwise this has been a positive banking experience so far!

You have a very competitive interest rate and although I had never heard of Laurel Road, but Key bank is a trusted bank.

Transfers take a long time to post, so be sure you retain enough funds for 4 or 5 business days.

I feel comfortable with Laurel Road.

Was having trouble adding my wife to the account. Spoke to a service person who quickly resolved the problem.

The APY on the high yield savings account is among the best in the industry, and has the benefit of coming from a reputable institution. Definitely considering refinancing my student loans with Laurel Road when the COVID payment pause ends.

Easy to setup and transfer money fie a great 4.8% rate.

I opened a high yield savings account with Laurel Road to maximize my savings prior to purchasing a home. I called Laurel Road when I had questions and their premium care specialists were always very nice and super helpful.

Easy to set up, great customer service. Excellent APY!

Have waited 3 weeks for them to unfreeze money I transferred in FROM MY OWN ACCOUNT IN MY NAME. Have called multiple times and told the same thing "wait more business days..." I am very close to filing an official CFPB complaint.

💯 eExcellent customer service in a timely manner

You guys have excellent customer support. You also have great interest rates on savings account.