Laundry Republic Reviews 

1,279
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the prompt collection and speedy delivery service, noting that garments consistently arrive clean, fresh, and perfectly folded on schedule. People deeply appreciate the reliable daily operations and the consistently high quality of professional cleaning and expert pressing provided week after week. However, some customers also noted occasional issues with damaged items, poorly ironed bed linen, and frustrating experiences with how complaints were handled by support. A few reviewers experienced occasional delivery delays or minor mishaps with items not fully meeting expectations during the complex washing and ironing process.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting quick delivery, punctual pickups,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are properly dry... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast, reliable... See more

Product

People report ambiguous experiences with product, as many reviewers highlight that items arrive clean,... See more

Response time

Users describe positive interactions with response time, highlighting prompt service and a fantastic 48-hour... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I continue to use Laundry Republic after 7 years. That tells you! I would struggle to trust another company with my valuable clothing items that I paid a fortune for. It seems ridiculous to me to spe... See more

Company replied

Rated 5 out of 5 stars

Excellent and efficient service. I have been using Laundry Republic for almost twelve months. In that time, I have consistently enjoyed excellent service. Pick-ups are prompt, the laundry and ironing... See more

Company replied

Rated 5 out of 5 stars

Collection.turn round and delivery were excellent. Sady the weight of the sheets and towels in the delivery bag crumpled the collars of the shirts. To its great credit, Laundry Republic refunded the c... See more

Company replied

Rated 5 out of 5 stars

I've been using this laundry company for many years now, and I couldn't be happier with their service. They are consistently reliable, punctual, and deliver perfectly clean clothes every week. Their s... See more

Company replied


Company details

  1. Dry Cleaner
  2. also in
  3. Laundry
  4. Laundry Service

Written by the company

London's best dry cleaning and laundry service, serving apartment buildings, offices and gyms. We're an award-winning, high quality and sustainable garment care provider, offering unbeatable convenience. Giving Londoners their free time back since 2009!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,279)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Creases as sharp as a knife

Easy drop off, fast delivery back!
Creases as sharp as a knife
Highly recommended, my go to company for ironing now!

4 September 2025
Laundry Republic logo

Reply from Laundry Republic

Thanks for your review, it's great to hear that you're pleased with our service!

Rated 5 out of 5 stars

5* service!

All my garments were perfectly refreshed, and the system for collection and return is seamless. 5* service!

21 August 2025
Laundry Republic logo

Reply from Laundry Republic

Thank you so much for your review, Dan.

Rated 5 out of 5 stars

The only thing I have noticed is that…

The only thing I have noticed is that the Laundry bag keeps changing in colour from bright to dark my eyes are getting confused

28 May 2025
Laundry Republic logo

Reply from Laundry Republic

Thanks for your review. We're gradually transitioning to our smart new navy-blue bags - thanks for bearing with us during the changeover!

Rated 5 out of 5 stars

Very Helpful

Very helpful customers service.

6 August 2025
Unprompted review
Laundry Republic logo

Reply from Laundry Republic

Thanks so much for reviewing Laundry Republic!

Rated 5 out of 5 stars

I recommend

The laundry was returned on time and the finish was very good.

7 August 2025
Laundry Republic logo

Reply from Laundry Republic

Thank you for your review!

Rated 5 out of 5 stars

I have been using Laundry Republic for…

I have been using Laundry Republic for over a decade now. I can't recommend them highly enough: excellent standard of service, convenient locations, always punctual, very flexible and client-friendly. My go-to place.

13 August 2025
Unprompted review
Laundry Republic logo

Reply from Laundry Republic

Thank you so much for leaving this review, Victor.
Best, Dan

Rated 1 out of 5 stars

Terrible service, ruined my shirt

I sent Laundry Republic a bunch of shirts to be washed and pressed. One of the white ones was returned pink and full of stains. I complained, and they asked me to send it back so they could "investigate what happened."

After 2–3 weeks with no communication, I finally got an email saying they had “got rid” of the pink shade and were giving me £20 credit as an apology. The shirt still came back pink, now damaged from all the chemicals they clearly applied. £20 credit is insulting when the shirt cost over £100 — and I have no intention of ever using their service again.

They charge premium prices, take much longer than competitors to return orders (unless you pay an extra £10–15 for “priority”), and clearly have no quality control in place — not even to spot an obvious issue like this upfront or offer proper compensation when they ruin an item. Avoid.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

First time user

First time user! Excellent service, super quick delivery and great packaging!! Will 100% return again!

5 June 2025
Unprompted review
Laundry Republic logo

Reply from Laundry Republic

Thanks so much for your wonderful review!

Rated 5 out of 5 stars

Think Laundry & It’s Done

Staff is so professional and friendly and they picked up and drop off the laundry in a very quick & smooth manner

26 July 2025
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Reply from Laundry Republic

Thanks so much for reviewing Laundry Republic, it's great to hear you're enjoying our service!

Rated 5 out of 5 stars

Reliable and efficient

I have been using Laundry Republic for several years and have always been satisfied with their service and quality.
I highly recommend them.

18 July 2025
Laundry Republic logo

Reply from Laundry Republic

Thank you, very much, for this review, Raewyn. We're delighted that you're satisfied with the service.
Best, Dan

Rated 5 out of 5 stars

Great service

Great service, including the customer service, and very well executed and received product. Meticulously packed. Will use again and would recommend.

10 July 2025
Unprompted review
Laundry Republic logo

Reply from Laundry Republic

Thank you so much for the great review, have a good week.
Best, Dan

Rated 5 out of 5 stars

Excellent Service

It’s super easy to book the collection online. Their response time is very quick. The dry cleaning is amazing! Prices are competitive. Fantastic service

9 July 2025
Unprompted review
Laundry Republic logo

Reply from Laundry Republic

This is what we strive to do all the time, so pleased you're satisfied, and thank you for taking the time to leave these kind words.
Best, Dan

Rated 5 out of 5 stars

Great laundry results

The laundry results are great and the service / communications make the process easy.

7 July 2025
Laundry Republic logo

Reply from Laundry Republic

Hi Pamela, thanks so much for your review!

Rated 5 out of 5 stars

Reliable and Consistently Good Work

I've been a customer for many years now & I'm really thankful that building has a locker setup with Laundry Republic. The service is of consistently good quality, I believe that's really important in the cleaning industry.

28 June 2025
Laundry Republic logo

Reply from Laundry Republic

Hi, thank you so much for reviewing our service, and for being a loyal and valued customer over the years!
Best, Jake

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