On our first visit we were shown all the beds that fit our criteria. We were then emailed with all the relevant information. On our second visit we met with Lucy once again who continued to be very h... See more
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Review summary
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A relaxed environment for choosing a new bed. The staff were helpful, available when we needed questions answering but also happy to let us browse and try out beds without them hovering over us. We ne... See more
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I had a great experience chatting with Lucy S on the phone this morning. I was completely bewildered by the choice of mattresses but she remained calm and helped me to make an intelligent decision. Hi... See more
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We had a great experience at land of beds. Irene super knowledgeable, she showed us a wide range of beds with different budgets. Its great to support a local business. Staff friendly and welcoming. Ne... See more
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Company details
About Land of Beds
Written by the company
Welcome to Land of Beds, one of the UK's most trusted independent bed and mattress retailers.
At Land of Beds, we've spent 50 years helping customers achieve a better night's sleep. Rated 4.6 by over 9,000 Trustpilot reviewers, we're proud to be multi award winning, including Family Business of the Year 2026 and National Bed Federation Online Retailer Finalist 2025.
As an independent retailer, we're not tied to any single brand, so our advice is genuinely free and unbiased. Many of our mattresses come with a sleep trial, so you can buy with confidence, knowing it's right for you before you commit.
Our mission is simple: to help as many people as possible get a great night's sleep. Whether you prefer shopping online, chatting with us, or visiting us in person, we're here to make your experience smooth, convenient and enjoyable.
Shop Your Way
Online: Explore our full range at www.landofbeds.co.uk.
Call Us: Speak directly to our friendly team at 01928 242829.
Live Chat: Get instant support via our website.
In Store: Visit us in Helsby or Wigan, where a warm welcome and expert advice await you.
We don't just sell beds and mattresses, we also offer a wide range of bedding to help you complete your bedroom look.
We offer nationwide delivery, with free mainland UK delivery on orders over £100. Our online Help and Advice section is packed with FAQs and buying guides, developed with input from sleep experts including physiologist Dr Nerina Ramlakhan and retired GP Dr Katrina O'Donnell, so you can shop with real confidence. Our award winning team is always on hand to help.
Customer feedback is at the heart of everything we do. Every review helps us improve our range and service, and gives new customers confidence when searching online for a trusted, independent bed and mattress retailer.
Thank you for choosing Land of Beds. We're here to help you sleep better.
Contact info
98 Chester Road, WA6 0DW, Helsby, United Kingdom
- 01928 242829
- www.landofbeds.co.uk
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased a Relyon mattress from Land…
I purchased a Relyon mattress from Land of Beds as it was at a brilliant price and made by Relyon exclusively for them. They also offered 12 months of interest free payments which was really easy and straight forward to set up. Their excellent customer service rating also convinced me to buy from them, and so far they have been superb. I had a call from a lovely lady the day I placed my order to double check that I was happy with everything and to confirm access details for delivery. My mattress is made to order but is being delivered two weeks ahead of the lead time which is great. I rang them today to confirm the details of my upcoming delivery. Got straight throughand spoke to Louise who was really helpful. So far I've experienced a level of service that is rare to find these days.
7 July 2026
Unprompted review
Reply from Land of Beds
Thanks for choosing Land of Beds and for leaving a detailed review.
We’re pleased the exclusive Relyon range and the interest free payments made things easy from the start, and that the follow up call gave you peace of mind on the order. We look forward to welcoming you again in the future.
Mike and Alan were very polite
Mike and Alan were very polite, efficient, friendly and helpful.
They did a wonderful job of removing our old bed and installing the new one
3 July 2026
Unprompted review
Reply from Land of Beds
Thanks for taking the time to leave a review. We'll make sure Mike and Alan hear this, they'll be made up with it.
Frienly and knowledgeable staff.
Very professional and knowledgeable. Family-run and friendly service, answered all my questions.
2 May 2026
Reply from Land of Beds
Being family-run is something we're proud of, so it's great to know that showed in the service you received. We're delighted you found us professional and knowledgeable, and that all your questions were answered. Thanks for taking the time to leave a review.
Fantastic service.
Fantastic service.. Greeted with a warm welcome from Lucy.S who was very knowledgeable when it came to the range on offer. Didn't feel pressured into the sale and felt comfortable in the surroundings of the shop. All round good experience and we came away with a product we're happy with. Will deffo recommend to Family and friends
6 July 2026
Unprompted review
Reply from Land of Beds
Thanks Peter, this is exactly the sort of experience we want every customer to have. We'll pass your kind comments on to Lucy, she'll be made up with this.
Thanks for recommending us to family and friends, it means a great deal.
Charlie was really helpful and I bought…
Charlie was really helpful and I bought a mattress in less than an hour. Great customer service.
1 July 2026
Unprompted review
Reply from Land of Beds
Thanks for taking the time to leave a review, Richard, that's brilliant to hear. We'll be sure to pass your kind words on to Charley, it'll mean a lot to her.
Bed arrived on time
Bed arrived on time. It was delivered & set up quickly.
Very satisfied
Regards
S Fraser
17 May 2026
Reply from Land of Beds
Thanks for the lovely feedback, it really does mean a lot to us. We're glad the delivery and set up went smoothly and that you're happy with your new bed.
We'd love to know what would have made it a full five stars for you, if there's anything at all, please just let us know. We hope to welcome you back in the future.
Our experience was a good one the team…
Our experience was a good one the team who delivered our bed were polite & pleasant a comfortable choice thank you 😊
23 May 2026
Reply from Land of Beds
Thanks for leaving a review. We're really pleased the team were polite and pleasant, and that you're happy with your new bed.
We'd love to know what we could have done to make it a five star experience for you, so if you get a moment to let us know, we'd really appreciate it. Thanks again for taking the time to leave this.
Hypnos bed
Land of Beds was easy to order from and the customer service was efficient. The delivery arrived on time. Although I had paid for bed set up and removal of packaging the paperwork didn't match my order but the delivery guys were very obliging once I showed them my invoice.
13 April 2026
Reply from Land of Beds
Thanks for your detailed feedback. We're pleased the ordering process was easy and your delivery arrived on time.
We're sorry the paperwork didn't match up regarding your set up and packaging removal, we'll look into that to make sure it doesn’t happen again. We’re really glad our delivery team sorted it for you on the spot though, we'll pass on your thanks to them.
Thanks again for taking the time to review us.
Staff member very helpful and polite
4 July 2026
Reply from Land of Beds
Thanks for your kind review! We're really pleased our team could help, and we'll be sure to pass on your feedback, they'll be really pleased to hear it.
Friendly customer service
When I phoned to order a new bed I was helped by Louise who was very courteous, friendly and knowledgeable and put me totally at ease. Great customer service.
3 July 2026
Unprompted review
Reply from Land of Beds
We're delighted Louise made the whole process so easy and put you at ease, that's exactly the kind of service we aim for. We'll be sure to pass your kind words on to her, it will mean a lot. Thanks again, and we hope you love the new bed!
Great service from Mike and Alan
Great service from Mike and Alan. Would highly recommend
3 July 2026
Unprompted review
Reply from Land of Beds
Thanks for leaving a review! We'll be sure to pass on your kind words to Mike and Alan, they'll be made up to hear it. Thanks again for choosing Land of Beds.
I would highly recommend this company
I would highly recommend this company very helpful and knowledgeable staff who helped me find the right mattress and bed for our needs .Cath was brilliant sent me swatches so I could pick my colours they arrived the next day , thank you for a seamless experience can’t wait for my bed to arrive
2 July 2026
Reply from Land of Beds
Thanks for choosing Land of Beds and for leaving a review. We're delighted to hear you had a seamless experience - that's exactly what we strive for. We look forward to delivering your new bed soon.
Online Ordering.
Easy to use Ordering system, will complete review after order is fulfilled.
29 June 2026
Reply from Land of Beds
Thanks for choosing Land of Beds and for sharing your experience. We’re thrilled to hear you found our ordering system easy to use - that’s exactly what we strive for. We look forward to welcoming you back in the future.
Excellent Service
Excellent Service, we had plenty of time to choose the bed with great advice and no sense of rushing. Ordered a Mattress, Pillows and Mattress protector. All delivered on the agreed dates. Great Support.
22 January 2026
Unprompted review
Ease of purchase
28 June 2026
Reply from Land of Beds
Thanks for leaving a review. We really appreciate you choosing Land of Beds and look forward to welcoming you again in the future.
Reply from Land of Beds
Thanks for taking the time to leave a review. We’re thrilled to hear you were pleased with the service and we really appreciate you recommending us to others.
Excellent service from the start.good…
Excellent service from the start.good advice,good price and delivered quickly
25 June 2026
Reply from Land of Beds
Thanks for choosing Land of Beds and for sharing your experience. Excellent service is exactly what we strive for, so we’re delighted to hear we met your expectations. We look forward to welcoming you again in the future.
Dreadful customer care. Having had their appointed technician…
Having had their appointed technician out to review the faulty mattress as had a sinking middle when sleeping / the technician couldn’t replicate the fault as he only lay down for one minute - and Land of beds refused to refund the money for a very expensive brand - Hypnos - despite it being an faulty and unseeable on mattress. Unimpressed by their customer care and refusal. Now got a £1,500 mattress to take to the dump and a finance deal to keep paying till Christmas. I dread going to bed and sinking into that lumpy mattress. They hide behind a technician who privately agreed with me. A bed cannot be reviewed in minutes. Very very poor show.
22 June 2026
Unprompted review
Reply from Land of Beds
Thank you for taking the time to leave a review, Susan, and we're sorry to hear about your experience.
The technician is fully independent, which protects both parties, but we understand that doesn't make the outcome any easier to accept. We're sorry we couldn't resolve this differently for you.
Although I changed my mi nd about the…
Although I changed my mi nd about the bed the staff were curtious helpful and completed my transaction with speed.Thank you so much
27 June 2026
Reply from Land of Beds
Thank you for taking the time to leave us a review. We're so pleased our team could help, and we really appreciate your kind words.
Good service so far but it is the delivery that counts
They had a good range of zip and link mattresses with the drawer configuration that I wanted, sprung bases and a service to remove the old bed.
It could have been easier to find what I wanted - I used the Microsoft AI to help me!
26 June 2026
Reply from Land of Beds
Thank you for the great feedback, and we’re glad we had exactly what you needed. Your point about findability is really useful though, and something we take seriously as we always strive to improve. We will be taking that on board. Thanks for taking the time to leave a review.
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