L & M Carpet One Floor & Home Reviews 

132
TrustScore 2.5 out of 5

2.4

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Rated 2 out of 5 stars

I used these in my flat before and they just left big lump under the carpet because they couldn't be arsed to scrap the floor for a second. Moved into a 3 bed house and they came and did it all thr... See more

Rated 3 out of 5 stars

Although the sales people were nice, I did not feel they were very helpful. I was told to check websites to see what I wanted instead of them helping me to make choice. When I asked questions about t... See more

Company replied

Rated 3 out of 5 stars

The men repairing our floor were outstanding - worked hard to get the fix just right. Scheduling them on the other hand was a huge hassle - could not get anyone to return my repeated phone calls. To... See more

Company replied

Rated 1 out of 5 stars

It has been 3 months since our initial agreement with L&M to install hardwood in our hallway. The job is still incomplete and the workmanship on what was done is awful.

Company replied

Company details

  1. Flooring Contractor
  2. Handyman

Information provided by various external sources

Home of The Beautiful Floor Guarantee. Monday: 9 A.M. – 6 P.M. Tuesday: 9 A.M. – 7 P.M. Wednesday: 9 A.M. – 6 P.M. Thursday: 9 A.M. – 7 P.M. Friday: 9 A.M. – 6 P.M. Saturday: 10 A.M. – 5 P.M. Sunday: CLOSED


Contact info

2.4

Poor

TrustScore 2.5 out of 5

132 reviews

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2.4

All reviews

(132)

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Rated 2 out of 5 stars

Poor!

I used these in my flat before and they just left big lump under the carpet because they couldn't be arsed to scrap the floor for a second.
Moved into a 3 bed house and they came and did it all throughout. Ended up putting me 2 different vinyls down when I requested 1 and left me with a cut of just incase I needed it well today I did need it and guess what it doesn't even f**king match. Carpets aren't tight and never were all the grips on the stairs can be felt and they stab your toes and it's the same all the way threw the house.
Won't use them and and I'll never recommend them to anyone. They just want the job done so they can get paid no pride in there work at all. I work on site and believe me you wouldn't of been paid for all this. Clearly just a company that's capable of doing people's houses and even then it's a shabby half hearted job.
Won't let me use the date you came but it was around 20th of May last year but cause I'm pee'd of by the non matching vinyl I'll leave my review now🫡

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Stair carpet

4/3/2023 Just had my stair carpet done amazing on price and thank you good job done guys Liam who fitted the carpet nice guys . Defo use them again 5 stars

4 January 2023
Unprompted review
Rated 4 out of 5 stars

Now not every body is equipped

Now not every body is equipped, but rather you are particular from every person, which is the reason I go to your web page by means of and massive. I'm thrilled with your amazing assistance, so thanks over again.

3 January 2021
Unprompted review
Rated 5 out of 5 stars

Loving my new floors

Loving my new floors. Thanks to L & M for the wonderful service. They were really responsive and reassuring. The installation did not take very long as well. They offer nothing but great quality products and service.

24 November 2020
Unprompted review
Rated 5 out of 5 stars

FANTASTIC COMPANY TO WORK WITH!!!

What an awesome experience we had with L&M Carpet One Flooring. From the moment we walked in, Misty was super friendly and helped us every step of the way in our flooring remodel project and we absolutely LOVE our floors and totally recommend using L&M!!! They show they care about their customers and their installers did a FANTASTIC job on our floors! Highly recommend them if you’re looking to have new floors put in!!!

4 February 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely love our floors

Absolutely love our floors! L and M Carpet One replaced our entire first floor hardwoods and did an excellent job. Very professional, clean, diligent work. Extremely please with the company from start to finish. They explained everything to us, assisted us in picking out the best floor for our space, was on time and worked hard to get the job done as explained to us. I would absolutely recommend L and M Carpet One for your hardwood floors.

15 January 2020
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, sales staff, and professional installers. I’m very pleased with my new floors!

29 July 2019
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Thank you for the 5-star review, Terri! It has been a pleasure working with you on your projects and we appreciate your business! Please let us know if there is anything we can do for you in the future :)

Rated 5 out of 5 stars

We love our new flooring!!!!!

We love our new flooring. Laurel has been great. She was extremely helpful in helping us decide on the flooring and explained everything well. The installation was efficient and the work was high quality. This is the second time dealing with L&M and Laurel as we previously purchased quality carpet. We truly appreciate the service and the fine products!

20 December 2018
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Thank you for the 5-star review, Michael! We hope you continue to enjoy your new flooring and we hope to work with you again in the future. Thank you again!

Rated 5 out of 5 stars

Our hardwood flooring. Kelly was a GREAT help throughout the…

Kelly was a GREAT help throughout the entire process!! It took us quite a while to finally pick out the right solid hardwood oak flooring for most of our home. The installers told us it would take 2 days to complete, but they finished in just one day! I would highly recommend Kelly for your flooring needs at L & M Carpet One store in Mechanicsville. Thank, Bob J.

15 July 2018
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Thank you, Bob! We're so glad to hear that Kelly was a great help for you during the entire process. We hope you enjoy your new hardwood flooring for many years to come. Thank you again.

Rated 5 out of 5 stars

An excellent company with excellent…

An excellent company with excellent customer service.

13 July 2018
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Thanks for the kind words, Matt! We hope you enjoy your new installation for many years to come.

Rated 5 out of 5 stars

The entire process was smooth and…

The entire process was smooth and hassle free. Great customer service and excellent installation.

20 June 2018
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Thank you, Tina! Customer service is our number one priority so we're really glad to hear this, and we hope you enjoy your new installation for many years to come.

Rated 5 out of 5 stars

Angie is phenomenal

Angie is phenomenal! Very responsive, professional and friendly!! She went out of her way to get us what we wanted to install.

The owner even came out personally and measured the area we wanted done. Small things matter!

Highly recommend!!

19 June 2018
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Thanks for taking the time to leave a review, we really appreciate it. We're so glad to hear that Angie was phenomenal for you, and we hope you enjoy your new installation for many years to come. Thank you again.

Rated 5 out of 5 stars

good people

a very professional and yet personable first meeting with Laurel got everything started on a positive note. especially after the frustation we endured at other flooring companys. kathy and i will gladly recommend L & M carpet One to anyone needing a friendly & professional flooring establishment. thanks Randy

12 June 2018
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Thanks for the kind words and recommendation, Randy! We hope you enjoy our new installation for many years to come. Thank you again.

Rated 5 out of 5 stars

Up front on cost and time involved

Up front on cost and time involved. Very good craftsmanship with quality products that produced a completed job that exceeded expectations. I would recommend them to my friends without hesitation.

24 May 2018
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Thanks for leaving us a review and the positive recommendation, we really appreciate it! We hope you enjoy your new installation for many years to come. Thank you again.

Rated 5 out of 5 stars

Platinum level service to match the amazing flooring

The flooring quality is amazing for all three types we chose - luxury vinyl tile, carpet, and wood. The installation was completed exactly as scheduled. The installers took extra care and all the trim work/walls were left in excellent condition. I was really impressed with the workmanship and attention to detail. I would choose L&M again knowing they're an end-to-end full service company.

22 May 2018
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Thanks for taking the time to leave us a review, we really appreciate it! We're so glad to hear that you are happy with the flooring you chose, and we hope you continue to enjoy it for many years to come. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent product

Excellent product, friendly, professional staff. Smooth process, timely....everything about our 2 purchase experiences with L and M was great!

21 May 2018
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Thanks for the positive recommendation, we are so glad to hear the entire process went smoothly for you. We hope you enjoy the new installation for many years to come. Thank you again.

Rated 5 out of 5 stars

Very satisfied customer

We had our kitchen floor installed with linoleum and the floor looks amazing!! We also had carpet installed in three bedrooms plus hallway and stairs! We couldn’t believe how fast and clean they installed the carpet! My house looks amazing!! Thanks so much!! We will see you again !!

21 May 2018
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Vicki and Charlie, we're so glad you love your new flooring in your home! We look forward to working with you again in the future. Thank you.

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