The delivery was quick, item arrived in good condition. Even if the item is not at the lowest market price, the website is better than competitors' and the ordering process is smoother.
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I ordered this controller for a Westinghouse ceiling fan. Price was OK, shipping was good and it works. A couple of hints when you are installing it: make sure the power is off to your fan and make... See more
I recently had a few questions and encountered a minor issue with my products, and I have to say that the support I received was absolutely top-notch. The team was incredibly prompt in their res... See more
Company replied
I’ve ordered lights 3 times from this company, great quality for good prices, this time delivery was quick, once I had to wait a bit longer but that was clear at the point of ordering. Well packaged a... See more
Company details
Written by the company
Lampenwelt.de ist der größte Online-Pure-Player für Licht und Beleuchtung in Europa. Wir stehen für herausragenden Kundenservice und bieten die ganze Welt der Beleuchtung an einem Ort – mit über 400 Marken und mehr als 50.000 Produkten. Ob beim Frühstück, bei der Arbeit, bei geselligen Abenden oder auf dem Sofa: Beleuchtung ist für unser Leben unverzichtbar. Licht spendet Helligkeit, kreiert eine besondere Stimmung und erzeugt Emotionen. Es unterstützt unseren Alltag und sorgt für mehr Sicherheit. Bei Lampenwelt erhalten Sie einen exzellenten Beratungsservice und eine professionelle Fachberatung - auch für Geschäftskunden. Sie können zudem zwischen flexiblen Zahlungsarten von Rechnung bis Amazon Pay wählen und profitieren von einer schnellen Lieferung.
Unsere Geld-zurück-Garantie
50 Tage kostenloser Rückversand und Geld-zurück-Garantie
Bei Lampenwelt bieten wir Ihnen zusätzlich zum gesetzlichen 14-tägigen Widerrufsrecht für die anschließenden 36 Tage eine freiwillige Geld-zurück-Garantie. Sie können dadurch von uns erhaltene Ware ohne Angabe von Gründen innerhalb von 50 Tagen durch Rücksendung der Ware zurückgeben.
Contact info
Rabanusstraße 14-16, 36037, Fulda, Germany
- www.lampenwelt.de
4.5
Excellent
73K reviews
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Everything perfect
My order was delayed, got several emails with updates on my order, good customer service
Everything perfect, I would happily shop here again
20 September 2023
+ Prices quite ok when they have…
+ Prices quite ok when they have discount/sale.
- misssing parts when delivered and bad boxing of product
- They delivered my order concerning same product on 2 different days ( 2 units one day and some days after the last unit)- but didnt tell me in advance. Need better communication when they split up the dilevery and better packing
8 August 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Top cover of a standing lamp is not transparent & blocks light
We ordered a lamp for our friends who moved house recently & the top light cover nearly blocks all the light & has dark streaks which one can see clearly.
31 August 2023
Reply from Lampenwelt.de
Sehr geehrte/r Kunde/in,
vielen Dank, dass Sie sich Zeit für eine Bewertung genommen haben.
Es tut uns sehr Leid, dass es zu solchen Unannehmlichkeiten gekommen ist. Dies ist keinesfalls in unserem Sinne.
Sollten Sie noch weitere Anregungen oder Rückfragen haben, können Sie gerne unseren Kundenservice kontaktieren.
Wir wünschen Ihnen einen schönen Tag.
Mit freundlichen Grüßen
Ihr Lampenwelt.de-Team
Amazing lights at reasonable price
Amazing lights at reasonable price. Very fast delivery.
4 September 2023
Recommended
All good so far. Second order underway. Product filters on web site could be more specific and contextualized.
4 September 2023
timely delivery and nicely packed
timely delivery and nicely packed
the whole order process and information about the delivery was nicely handled. will order here again
29 August 2023
All perfect !
23 August 2023
Reply from Lampenwelt.de
Sehr geehrte/r Kunde/in,
vielen Dank für Ihr Feedback zu Ihrer Bestellung.
Wir legen hohen Wert auf eine gute Produktqualität und nehmen Ihr Feedback sehr ernst. Wir bitten Sie, die entstandenen Unannehmlichkeiten zu entschuldigen, und werden eine umgehende Artikelprüfung in die Wege leiten.
Gerne können Sie Ihre Reklamation direkt über unser online Retourenportal anmelden. Nach der Anmeldung erhalten Sie einen Retourenschein für die kostenlose Rücksendung.
Wir wünschen Ihnen einen schönen Tag.
Mit freundlichen Grüßen
Ihr Lampenwelt.de-Team
Top !!!!!!!!
3 August 2023
A Shining Example of Customer Service Excellence!
I recently had a few questions and encountered a minor issue with my products, and I have to say that the support I received was absolutely top-notch. The team was incredibly prompt in their responses and went above and beyond to assist me.
What really stood out to me was their patience and attention to detail. They took the time to fully understand my concerns and provided step-by-step guidance that made me feel confident using the product.
But it didn't stop there – when I encountered a more technical issue, they scheduled a remote session with a specialist who resolved it swiftly. Talk about dedication!
Thank you for setting the standard in customer service excellence!
6 August 2023
Reply from Lampenwelt.de
Sehr geehrte/r Kunde/in,
vielen Dank für Ihr Feedback zu Ihrer Bestellung.
Wir bedauern sehr, dass sie einen falschen Artikel erhalten haben.
Gerne können Sie Ihre Reklamation direkt über unser Retourenportal anmelden. Daraufhin erhalten Sie innerhalb von 24 Stunden einen Retourenschein für die kostenlose Rücksendung.
Wir wünschen Ihnen einen schönen Tag.
Mit freundlichen Grüßen
Ihr Lampenwelt.de-Team
Smooth experience buying and returning
31 July 2023
Easy ordering and fast delivery
24 July 2023
Quality of the products
Quality of the products
Delivery time
The packing of the products
They were all so good 🙌🏻
Thank you 😊
9 July 2023
Super 👍🏻 ……………
3 July 2023
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