I bought New for my daughter. We are happy with the product. Customer Service was good. My daughter enjoying her new back. Very Good experience
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Welcoming Pleasant Polite Professional & Courteous service (Aziz The Man) the Best Prices In Town!! Fitted me in for needed work on Bike @ a far more agreeable price than other quotes id been give... See more
Brilliant service and bike.The guys were chatty and clearly bike lovers themselves .Brilliant CUSTOMER SERVICE.I have made 2 bike purchasers total of three thousand pounds.I highly recommend LADYPOOL... See more
Company replied
Very poor service ordered a Iki baby seat, a week with no update so I decided to message on Google. They did reply about my enquiry but clearly forgot so I then had to message again. They did get back... See more
Company details
Information provided by various external sources
We are very passionate about everything cycling here at Ladypool Cycles, we always aim to give all our customers 101% in the best Service and Buying Experience possible. We are your one-stop bike shop we do bike repairs in-store and sell new bicycles from world leading brands and cycling accessories, clothing and parts. We will always give you our honest opinion and advice.
Contact info
404 LADYPOOL ROAD, B12 8JZ, BIRMINGHAM, United Kingdom
- 01214499988
- sales@ladypoolcycles.co.uk
- www.ladypoolcycles.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant shop
Brilliant shop. Excellent customer service, its nice to deal with the owners who clearly know and love their trade. In addition to fixing my brakes, they also did lots of little helpful things at the same time such as mounting lights I bought. It makes a difference. Thanks
I went to get my cube bike cassette and…
I went to get my cube bike cassette and chain replaced he got me very good deal on the exact parts that i wanted and very competitive price also he fitted everything perfectly at reasonable price too and the bike feels amazing and very smooth again so thank you very much for fixing my bike. Also highly recommended local bike shop.
Great staff & service
Really helpful staff who went above and beyond what I’d booked in to have done to my bike. Came away very happy and with a bike that was transformed!
Very friendly and very competent
Very friendly and very competent. I always recommend to all my friends!
Excellent and reliable local bike store in Birmingham
Excellent and reliable local bike store with friendly customer service. Highly recommended.

Reply from Ladypool Cycles
Bringing dead bikes back to life.
My bike was dropped of on Sunday for a Service and inner tube replacement, new chain, new brake cables, all the nuts and bolts were tightened. My bike was not rideable when given to ladypool cycles, after they worked their magic it now feels like a brand new bike. They really know what they’re talking about when it comes to repairs, they tell you everything beforehand, no hidden costs, no small print.
I would highly recommend this to anyone looking to get their bike in action again.
Affordable, honest, great customer service and quality service!!

Reply from Ladypool Cycles
10/10 service
Great customer service. Really helpful. Better prices compared to other bike shops.

Reply from Ladypool Cycles
Great service
Just completed 350 miles on rough ground with a heavily laden mountain bike which didn't so much as flinch thanks to a thorough service from Ladypool Cycles - they even got rid of the annoying handlebar squeak that it's had for 15 years! Friendly, helpful & reliable service - as always. I wholeheartedly recommend.
Good communication and provided a good…
Good communication and provided a good service. Will use again.
First class service
Bottom bracket
Work was a good job, well done and as promised carried out and completed on the same day
Excellent work done to my bike
Excellent work done to my bike. Thanks Ladypool Cycles
Great customer service.
Really helpful and informative service
Really helpful and informative service. I learn something new about bikes every time I go in there! Prices are reasonable and Aziz & Khaled are really friendly too. All in all a brilliant shop.
The chap at the shop was very helpful
The chap at the shop was very helpful , got my boys to try the cycles and made sure they were the right size for them , purchased 2 bikes for my boys aged 5 and 7 and ended up buying a bike for myself too
Very good service
Very good service; given with honesty. Time given to explain to the customer of the features and options with the various bikes. When purchased, they kindly helped with putting the bike in to the car.
I always choose Ladypool for bike…
I always choose Ladypool for bike servicing because they really seem to know what they're doing and the guys are friendly and welcoming. I have just bought a bike from them and they took a lot of time making sure it fitted me properly.
so far very good service
so far very good service, however the bike i purchased seems to be poorly made by the manufacture i'm returning the bike on sat and will update this review accordingly
Fingers crossed
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







